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Flow Cadillac of Wilmington

Wilmington, NC

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322 Reviews

4951 New Centre Drive

Wilmington, NC

28403

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322 Reviews of Flow Cadillac of Wilmington

July 10, 2019

Doug Griffen Outstanding shopping experience from the beginning to the end of the process. Took the time to walk me through the use of all the features of my car. More

by TTF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Rippy Jr., Kyle Malkin, Doug Griffen
Jul 10, 2019 -

Flow Cadillac of Wilmington responded

Thank you for leaving a review. At Rippys delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. We are a family owned and operated dealership and pride ourselves on our customer first focus and our attention to detail. We are honest with our customers and take the time to ensure they understand everything and are completely satisfied with their purchase. We appreciate your business and look forward to working with you in the future. Thanks again and enjoy your new vehicle!

June 10, 2019

Always makes the buying process easy! Thanks, as always for an easy transition. We appreciate the friendship, quality of service, and have no intention of buying a Cadillac from any other More

by Margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Rippy Jr., Doug Griffen
Jun 11, 2019 -

Flow Cadillac of Wilmington responded

Margaret thank you for leaving a review. At Rippys delivering exceptional customer service is our #1 goal and we're happy to hear about your experiences. We are Wilmington's oldest family owned and operated dealership and forming relationships with our customers throughout the years is something we take great pride in. We greatly appreciate your business and look forward to continuing to work with you. Thanks again and have a fantastic day!

May 29, 2019

Ripple Great service, explained all about the vehicle even before he knew I was going to purchase it. Very helpful in person and on the phone. I highly rec More

by Maria Perkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Rogers
Jun 03, 2019 -

Flow Cadillac of Wilmington responded

Maria thank you for leaving a review. At Rippys delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. We want to help you get the vehicle that is perfect for you, not sell you one. That's why we offer a no pressure environment at the dealership. We appreciate your business and look forward to working with you in the future. Thanks again!

May 28, 2019

Great buying experience at Rippy Cadillac. Worked with Ben Howell for several weeks trying to find the right car and the right deal. He never gave up and we finally came to an agreement. Ben is More

by Bogeyboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Howell, Justin Bass, Kyle Malkin
May 29, 2019 -

Flow Cadillac of Wilmington responded

Thank you for leaving a review. At Rippys delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. At the dealership we want to help you purchase the vehicle that is right for you, not sell you one. That's why we always offer a no pressure environment and advise our customers on the best course of action for them. We appreciate your business and are glad we could work something out. Thanks again and we look forward to working with you on your next purchase.

May 28, 2019

Very good sales person, Honest, trust worthy, Wilmington's Best, Will do business with them in the future. Customer oriented. Very honest and they make you feel appreciated. VERY GOOD STAFF TO DO More

by Pirate Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Todd Sr., Doug Griffen
May 29, 2019 -

Flow Cadillac of Wilmington responded

Thank you for leaving a review. At Rippys delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. Being Wilmington's oldest family owned and operated dealership has taught us a few things over the years and one of those is to always be upfront and honest with our customers. We honestly care about our customers and want to make sure they are getting the best vehicle for them. We appreciate your business and we look forward to working with you on your next purchase. Thanks again!

May 18, 2019

Attentive and thorough. As always, reliable and trustworthy. Could be swifter about acknowledging customers when they arrive at service reception. Busy service managers tend More

by My CadiRide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Bass, Matthew Vilar
May 20, 2019 -

Flow Cadillac of Wilmington responded

Thanks for leaving a review. At Rippys delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. We are actually updating our confirmation process and adding a texting option so hopefully this will help streamline everything. There will be times, especially in the morning, where all three service writers could be helping a customers and there might be a slight wait but we appreciate your patience. Thanks again and we look forward to helping you on your next service visit.

May 14, 2019

Great People Great Dealership Ben Howell, Kyle and Justin made leading a vehicle pleasurable and seamless! They were each professional, respectful and knowledgeable. I can, honest More

by kchevy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Howell, Justin Bass, Kyle Malkin
May 17, 2019 -

Flow Cadillac of Wilmington responded

Thank you for leaving a review. At Rippy's delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. We want to make buying or leasing a vehicle a pleasurable experience which is why we always have a no pressure environment at the dealership. We greatly appreciate you recommending us to your friends and in case you didn't know we actually have a referral program and if anybody purchases a vehicle and mentions that you sent them here we'll give you $100! Thanks again and we look forward to working with you on your next lease!

May 10, 2019

Great experience Ben Howell went above and beyond to make sure we were 100% satisfied with our purchase. The reputation of this dealership has been proven to us as fir More

by Stephanie1008
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Howell, Kyle Malkin
May 13, 2019 -

Flow Cadillac of Wilmington responded

Stephanie thank you for leaving a review. At Rippy's delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. Being Wilmington's oldest family owned and operated dealership means our reputation is a long one and we're honored to have been helping our customers for over 70 year. We have always tried to do whatever we can for our customers and thank you for joining the Rippy Cadillac family. We appreciate your business and look forward to working with you again in the future.

May 02, 2019

Ben Howell Ben does a great job and always does what he says he is going to do. You can't ask more than that from a salesman. Tom Bednarczyk More

by thomasbednarczyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Howell
May 03, 2019 -

Flow Cadillac of Wilmington responded

Tom thank you for leaving a review! At Rippys delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. We are a family owned business and believe our customers are part of that family so whenever you deal with us you will get an honest answer with no run around. We want to help you buy a vehicle, not sell you one. We appreciate your business and look forward to with you in the future. Thanks again!

May 01, 2019

Purchase of new auto My wife and I had an excellent experience when we went into Rippy to look at new cars. We were greeted promptly and shown the details of the cars we w More

by Dai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Griffen
May 03, 2019 -

Flow Cadillac of Wilmington responded

Thank you for leaving a review! At Rippys delivering exceptional customer service is our #1 goal and we're happy to hear about your experience. Both our sales and service team are extremely knowledgeable and friendly and we have no doubt the excellent experience you had purchasing the vehicle will follow over to when you service it with us. We appreciate your business and look forward to assisting you next time you bring your vehicle in. Thanks again!

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