Flow Buick GMC - Greensboro

I recently visited Flow Buick GMC in Greensboro to address an issue with the exhaust on my 2023 Yukon Denali. Unfortunately, my experience left much to be desired. Upon arrival, I was greeted by a address an issue with the exhaust on my 2023 Yukon Denali. Unfortunately, my experience left much to be desired. Upon arrival, I was greeted by a service department representative named Mark. While he appeared knowledgeable, his demeanor left much to be desired. He expressed uncertainty about their ability to rectify the issue with my exhaust, stating there were no guarantees, and quoted a fee of $100 just to attempt a fix. Frankly, I found this approach off-putting and unacceptable. Deciding to seek service elsewhere, I turned to Clinard Muffler in Thomasville. Here, I encountered a markedly different experience. The staff at Clinard Muffler were courteous, respectful, and efficient. They promptly identified and resolved the issue with my vehicle within minutes, and at a fraction of the cost quoted by Flow Buick GMC. In light of my experience, I cannot recommend Flow Buick GMC. While they may have the resources, their lack of transparency and customer-centric approach is a significant drawback. For fair and honest service, I highly recommend exploring other reputable options in the area. Avoid Flow Buick GMC and opt for establishments that prioritize integrity and customer satisfaction. Your vehicle—and your wallet—will thank you. More

I just recently moved to Greensboro and needed help with my computer systems operation. Went to FLOW and service writer scheduled a service and then had Tonya Help me with operation or the of my onboard co my computer systems operation. Went to FLOW and service writer scheduled a service and then had Tonya Help me with operation or the of my onboard computer. She was patient and knowledgeable and helped with understanding the system. Thanks! More

I bought a GMC Acadia denali, everything was find and beutiful until we got rain, water was licking thru the back passager door and I went back and for with the dealer to get it fix,,, still not fix. beutiful until we got rain, water was licking thru the back passager door and I went back and for with the dealer to get it fix,,, still not fix. More

Horrible customer service. They have had my truck in the service department over a week and have not communicated anything to me. I have called and left messages and gotten no They have had my truck in the service department over a week and have not communicated anything to me. I have called and left messages and gotten no return calls? Should I report it stolen? I will warn everyone to stay away. More

When you think service can get no worse, just visit Flow Buick GMC in Greensboro.They replaced a part on my car and told me the problem was fixed.I asked for MY part back that was replaced and was told it w Buick GMC in Greensboro.They replaced a part on my car and told me the problem was fixed.I asked for MY part back that was replaced and was told it would cost an additional $400 . This was witnessed by others.Their test drive was less than 2 miles after the repair.The problem and the check engine light returned before I got off of their lot. This is what you can expect for $2266.34 . I am awaiting calls back from the dealership, Buick customer care. and General Motors.If I get good service I will tell my friends, if I get bad service I will tell everyone. Thank you for reading. More

I am amazed at how times have changed we have bought 2 vehicles from Flow GMC 4 years ago and this dealership is not what it was! Receptionist was not friendly and made it seem we weren’t good enough to vehicles from Flow GMC 4 years ago and this dealership is not what it was! Receptionist was not friendly and made it seem we weren’t good enough to be there! She literally said “what do you want”, just rude! We were asking about ordering a new AT4 and Sales Manager advised additional $3000 fee. What he didn’t know is we really wanted to buy the Yukon Denali they had on the lot but we wanted to see how friendly they were! Oh well take money to another GMC Dealer who wants to do business while being friendly! This use to be a super friendly place! More

Thank you to Jeff Ballou, Sales Manager for making my car buying experience so easy and seamless. I love driving my 2017 Ford Escape and appreciate your sales team for all they did to make my experience so e buying experience so easy and seamless. I love driving my 2017 Ford Escape and appreciate your sales team for all they did to make my experience so easy and transparent. You did a fantastic job! Will definitely recommend you to others. More

Our experience was awesome. Chris Andrade did an amazing job, we’ll definitely be back and we’ll make sure we ask for Chris Andrade. job, we’ll definitely be back and we’ll make sure we ask for Chris Andrade. More

Chris we love everything you did for us and my family . You sal , john and everyone did a fantastic job . The way they help me with my bankruptcy and still have me a car is beyond me ! You sal , john and everyone did a fantastic job . The way they help me with my bankruptcy and still have me a car is beyond me ! More