Florence Toyota

I recently went to my Toyota dealership for a diagnosis of some of the problems I was having and an estimate to do the repairs. I cannot begin to tell you how very professional yet friendly all of the peo of some of the problems I was having and an estimate to do the repairs. I cannot begin to tell you how very professional yet friendly all of the people I spoke with were. It made me feel that these people truly CARED about me and my sweet 14 year old Toyota Camry. I am a senior citizen, and everyone was so kind and respectful. Even though I had to make arrangements to get my car fixed (I am currently on disability and a very fixed income), I never felt that I was being pushed to fix everything immediately. Joe Thigpen talked with me about the problems I had with my car, how they affected my safety when driving, and the things that needed immediate attention. I need to tell you that my son wanted me to get a second opinion about needed repairs and estimate to fix them. I am ashamed that I did do this, but I came back to my Florence Toyota and had the repairs made. I am very pleased with how my car drives now, and I can tell that my mechanic did an excellent job on my car. I truly feel safe when I am driving it or riding in it when someone else is driving. My car was fixed in a timely manner and at a time that was most convenient for me. I would certainly recommend Florence Toyota to anyone because I believe they, too, would be treated exactly as I was. The service department is excellent as well as filled with competent, friendly and caring individuals. Additionally, I called Florence Toyota several times needing to speak with Joe, and the young ladies who answered the telephone were also very nice and friendly. I simply cannot say enough good things about this dealership and its employees. And one more thing I would like to say is that I really appreciate good and friendly service no matter where I go. It can be a restaurant, a dress shop, a supercenter (like Wal-Mart) or wherever. Service truly matters to me, and Florence Toyota really excels in this area. Thank you. More

This was the first car I have ever purchased and I was extremely nervous. I contacted 2 dealerships for financing and Jay called me back extremely fast. He has been very helpful and patient during the pro extremely nervous. I contacted 2 dealerships for financing and Jay called me back extremely fast. He has been very helpful and patient during the process. Not only is he funny but very professional. Did I mention I was nervous.... he kept me informed the entire time and made sure we were comfortable. He couldn't get a smile out of me until the end but when I got my approval for the car I wanted, I was all smiles! My friends recommended Toyota of Florence SC to me and I am glad that I decided to go there and not to another dealer. They are an awsome team. More

My experience at Florence Toyota was great! Mr. Darren knew exactly why I was visiting due to a previous phone call. He was very pleasant, upbeat, and friendly. Moreover, he listened to my concerns and pr knew exactly why I was visiting due to a previous phone call. He was very pleasant, upbeat, and friendly. Moreover, he listened to my concerns and provided me with the answers I needed. Though the wait time was a bit lengthy, Mr. Darren did tell me before hand, how long I'd have to wait. The customer lounge/waiting room was very nice and comfortable as well. Mr. Darren checked in with me frequently and provided updates on time. Upon the completion of my services, Mr. Darren explained everything thoroughly, invited me back, and sent me off will a friendly handshake and smile. This was my first visit to Florence Toyota, and it won't be my last..thanks to Mr. Darren and his excellent customer service!!! More

Excellent customer service and very friendly staff. I enjoyed the car buying experience. Overall, I would recommend this dealership to anyone. I am very happy with my new purchase. enjoyed the car buying experience. Overall, I would recommend this dealership to anyone. I am very happy with my new purchase. More

These guys are excellent. The truck was just what I wanted. They did not have the particular truck on the lot, but the managed to get it on their lot the next day. The salespeople listened to me and wanted. They did not have the particular truck on the lot, but the managed to get it on their lot the next day. The salespeople listened to me and were able to come up with a truck and price that was agreeable. This happened quickly, without hassle. The truck appeared and was just as agreed, the bill came and was just as agreed. This does just sound like basic good customer service, and it is. Unfortunately, it is all too rare on car lots. Please see my review of Lugoff Toyota for an example of a terrible dealer. A big thanks to Fred and Von, More

The service was wonderful. I had new tires put on, alignment and oil change. I had an appointment to have some tests run and the shuttle bus took me and picked me up. When I got back to the Toyota p alignment and oil change. I had an appointment to have some tests run and the shuttle bus took me and picked me up. When I got back to the Toyota place my vehicle was already through with all that they had to do. The people were very friendly. I would suggest Florence Toyota to anyone and everyone. I have a 2011 Rav4 (I love it). I have had no problems at all with it. This is coming from a satisfied customer. Thank you Florence Toyota for your service. More

Ms. Frankie was very professional,helpful and went out of her way to make sure I left satisfied and driving the vehicle that I wanted. She coached me along the entire process explaining the numbers and perce her way to make sure I left satisfied and driving the vehicle that I wanted. She coached me along the entire process explaining the numbers and percentages of the vehicle I wanted,being that this was my first time buying a vehicle. Because of her outstanding and helpful personality I plan to purchase another vehicle from this location and will recomend others as well. Mr.Coleman and Mr. Cato were very welcoming. They made sure I was okay while I was waiting to speak with Ms.Shaw and also offered me refreshments. Mr. Cato also printed information for me about the vehicle I wanted even though I was not purchasing the car from him. This entire staff is doing great work. Ms. Brittany N. Alston More