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Florence Toyota
Florence, SC
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 381 reviews
March 08, 2018
Torque converter When I came to dealership ask questions about my car, Richard was very nice. He told me how long it was going to take. He also told me when to bring When I came to dealership ask questions about my car, Richard was very nice. He told me how long it was going to take. He also told me when to bring car back to get it serviced and again how long it would take. Everything went well. More
by Gale Briggs
Employees Worked With
Ric Sergent
March 08, 2018
Quick, Easy, and Worry-free Garry Cato was extremely helpful with my service visit. I had to drop my car off the day before because it was after hours of the service department, Garry Cato was extremely helpful with my service visit. I had to drop my car off the day before because it was after hours of the service department, and he walked me through what to do on the phone as to where to leave my car and keys. When I went to pick up my car, it was very quick and easy, and I didn't have to worry about being late to my other obligations. Two thumbs up, Garry! More
by KATIE NEVIL
Employees Worked With
Garry Cato
March 06, 2018
From impossible to a sure thing Pam Terry was my sales person and she bent over backwards to insure that I left the dealership in a new Toyota. She made my visit a great experience. Pam Terry was my sales person and she bent over backwards to insure that I left the dealership in a new Toyota. She made my visit a great experience. More
by Raywh
Employees Worked With
Pamela Terry
March 01, 2018
Ronnie Jennings was great to work with! Ronnie Jennings was really informative and not pushy at all. Answered all our questions. Being a female, he didn’t overlook me in the process and spok Ronnie Jennings was really informative and not pushy at all. Answered all our questions. Being a female, he didn’t overlook me in the process and spoke honestly and directly with me. He has even answered a couple questions after the sale was made! Thank you for a great car buying experience More
by JMH 2018
Employees Worked With
Ronnie Jennings
February 27, 2018
Bad Experience at Florence Toyota After finding a car on Florence Toyota's website that interested me I spent a few days in email and phone conversation with the dealership to get more After finding a car on Florence Toyota's website that interested me I spent a few days in email and phone conversation with the dealership to get more information about the car. I asked if there was any indication at all that the car had been smoked in and was told "it doesn't have any smell to it" and "there is nothing on or wrong with the Vehicle. It is in great condition." Florence is a 2 hour drive for me and I wanted to be sure that taking the time to get there would be met with the car being as described. Two different people, Brandy and Frankie, communicated with me and assured me that they understood and the car would be just as they said. On Saturday, February 24, my girlfriend and I arrived at Florence Toyota ahead of our scheduled 11am appointment. We were told by Frankie that the car was out back being shampooed and cleaned. That confused me as I had been told the car was in great condition so I didn’t understand why they’d be shampooing it. After about a 15 minute wait Frankie told us the car was ready. When we got outside the car was sitting with the doors open. Frankie told us the interior may still be damp from the cleaning. As soon as I put my head inside I could smell on the seats that it had been smoked in even through the smell of cleaning products. I asked my girlfriend to give me her opinion on the car and she also smelled smoke. Frankie then suggested that maybe the guy in the service department who cleaned the car had smelled like smoke and the smell had transferred from him. I then went around to the passenger side and found that both the front and rear passenger side seats had numerous burn marks on them indicative of ashes. This would have been visible to anyone checking the car over. At this point it was clear the car had been smoked in and that our time had not been respected. I told Frankie I was no longer interested in the car and asked for the general manager's card. She said he was in the store at the time and she’d go get him for us. The manager, Terry, came out promptly. He then gave me a card which was actually the card of another employee named Terrell, whom I never dealt with throughout this experience, instead of giving me his own business card. The only thing he said to us regarding the situation was that he’d give us "some gas", which was offered in lieu of even an apology. This offer and his giving me a business card that wasn't his own demonstrated that he either didn’t understand what was truly wrong with the situation or didn't care. I declined his offer. It seems to me that I was mislead about the car, they attempted to mask the smell of smoke by cleaning the inside of the car just before I arrived, and then when faced with having to answer for the situation the manager attempted to pass off responsibility by giving me the business card of someone I hadn’t even spoken with rather than giving me his own. They knew I was driving a long way to look at the car, they knew I would not accept a car that had been smoked in, and yet they chose to proceed as I described. The situation rings of dishonesty and disrespect and isn’t the proper way to do business. Based off of my experience I would suggest being cautious when considering buying a car from Florence Toyota. More
by Steven Hyatt
Employees Worked With
Brandy Davis, Terry Moore, Frankie (Shaw) Parson
February 25, 2018
Great service. Excellent environment. Good price Ric is very knowledgeable about vehicle. Made good recommendations after service for me to monitor to keep vehicle performing at reliable levels. Didn Ric is very knowledgeable about vehicle. Made good recommendations after service for me to monitor to keep vehicle performing at reliable levels. Didn't offer any parts or service that were no needed More
by Toyotaman
Employees Worked With
Ric Sergent
February 23, 2018
Excellent Visit to Service Department Garry Cooper and shop manager were most helpful and attentive to problem solving with my truck air conditioner. Very pleased with their expert advice Garry Cooper and shop manager were most helpful and attentive to problem solving with my truck air conditioner. Very pleased with their expert advice course of action. Could not have gotten better service any where. Thanks again. More
by jerry
Employees Worked With
Garry Cooper, Service Department, Avarie Jordan
February 20, 2018
Great customer service Very friendly and courteous staff. I was in and out within less than 30min.The waiting area was very clean,in fact the entire store is wonderful. I l Very friendly and courteous staff. I was in and out within less than 30min.The waiting area was very clean,in fact the entire store is wonderful. I love Shelia in the Parts Dept.She is always so helpful. Hats off to the entire dealership. More
by PeeDeewoman16
Employees Worked With
Gary Cooper usually is my service writer,however he was off. He is an awesome employee,y’all are lucky to have him.In fact all of the service writers do a great job., Service Department
February 20, 2018
Excellent Service staff were friendly and courteous. Didn't. have to wait for hours to be served. they did what I wanted them to do. they explained what I neede Service staff were friendly and courteous. Didn't. have to wait for hours to be served. they did what I wanted them to do. they explained what I needed in the future. More
by lucy 1234 love.
Employees Worked With
chris childs, Service Department
February 16, 2018
Always a great experience I love the service department at this dealership. It's always a pleasure dealing with Ric. He's friendly and knowledgeable about my vehicles needs. I love the service department at this dealership. It's always a pleasure dealing with Ric. He's friendly and knowledgeable about my vehicles needs. More
by 83ginalee
Employees Worked With
Ric Sergent
