Florence Toyota

Wow! That’s the least of what I can say about the service department at Toyota of Florence. On Friday we were traveling from NJ through SC to Florida wh That’s the least of what I can say about the service department at Toyota of Florence. On Friday we were traveling from NJ through SC to Florida when our “red triangle of death” appeared on our MFD of our 15 year old Prius. When we called the dealership, without a prior appointment, we were told that the best they might be able to do is look at it on Monday. We really had no other choice, and lined up a rental from the dealership, expecting a week long wait and delay on our trip. We met with Tabitha Lane, who was very sympathetic to our dilemma, but rightfully reiterated how busy the shop was, and promised to get to it as soon as possible. We left with our rental, expecting to have to make a 7 hour return trip from Florida once the evaluation and (possibly) repair was to be made the following week. Imagine our surprise when, less than 2 hours later, we were contacted and told that the car was being evaluated, they knew what was wrong, had the parts in stock, and their best mechanic was going to do the repairs, SAME DAY, and we would have the car back by 5:45 that day. NO WAY! When does this ever happen? A Toyota owner with no prior relationship with Florence Toyota, and possibly no future relationship, and we were given exceptional royal treatment? There are no better words than exceptional for the entire staff, with a specific shout out to Tabitha at the service desk and Patricia at the rental desk. Take a bow, you deserve it for going above and beyond. Thanks again. More

Milo was great! And the Service department is wonderful! But watch the finance department! They snuck in warranties that we did not give the okay too!! Still trying And the Service department is wonderful! But watch the finance department! They snuck in warranties that we did not give the okay too!! Still trying to get refunded back! Look at everything single document that they give you! We were too trusting! More

My experience at Florence Toyota today was great as usual. Tabatha went over my service history and explained my current needs professionally and courteously. I appreciate you guys keeping my ride g usual. Tabatha went over my service history and explained my current needs professionally and courteously. I appreciate you guys keeping my ride going. More

Always great customer service. Tabatha was so helpful and let me know I needed an alignment Tabatha was so helpful and let me know I needed an alignment More

Marty took care of my 30,000 mile service today. Explained what needed to be done and kept me informed while I waited. Great job by Marty and the other technicians. Explained what needed to be done and kept me informed while I waited. Great job by Marty and the other technicians. More

Great job by Garry Cato. He kept me informed about the status of my service. He kept me informed about the status of my service. More

Marty was my rep and did a great job explaining the work to be done - the mechanics were excellent - great job to all and I really appreciate this dealership to be done - the mechanics were excellent - great job to all and I really appreciate this dealership More

Marty was great and explained everything that was being done. Will definitely ask for him next time. done. Will definitely ask for him next time. More

Travis took care of me and explained clearly what was to be done. He made sure that my wait was short. I’m a vet with mobility issues and I appreciated his professionalism. be done. He made sure that my wait was short. I’m a vet with mobility issues and I appreciated his professionalism. More

Great job by Marty. Took care of everything. No surprises. Appreciate the hard work. Thanks for your help. Took care of everything. No surprises. Appreciate the hard work. Thanks for your help. More