Florence Toyota

We use Florence Toyota for regular truck maintenance. James is extremely helpful and easy to work with. Customer service here is great. James is extremely helpful and easy to work with. Customer service here is great. More

Good service, but was surprised that they were recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service. recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service. More

I wanted commend Justin Blier for working with me on purchase. Job well done. He was very attentive and a pleasure. purchase. Job well done. He was very attentive and a pleasure. More

I had an outstanding experience with JT Taylor, my service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to expla service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to explain everything clearly, kept me updated throughout the entire process, and made sure I was comfortable with all the service recommendations. What stood out the most was his genuine care for customer satisfaction. JT went above and beyond to ensure my visit was smooth and stress-free. It’s rare to find someone so committed to excellent service, and it truly made a difference. If you’re heading to Florence Toyota, I highly recommend asking for JT Taylor. He’s the real deal—courteous, efficient, and someone you can trust with your vehicle. More

I came in having to buy a car since mine died on me. I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and se I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and service ruined the experience for me. The car was delivered to my home filled with stains, melted plastic, and a severe cigarette smell. I brought it back to the dealership immediately for them to either trade out the car or fix their mistake. It has been two weeks since I brought the car back to them. They have not called me to notify me that my car has been done with repairs. I have been told almost every day that my car would be ready the next day. They have failed to keep their word on this. This is my first time buying a car on my own and Toyota has made it an awful and stressful experience. Grady has made this experience a whole lot easier to navigate. He is kind, respectful of situations, and is very transparent about everything. While another manager pushed me to the side and had me wait for 2 hours on something that he said would take him 30 minutes to complete. More

I would like to give a 5 star review because I had an excellent experience with the online salesman. When I arrived to get the car I found it with scratches and dents that were not pictured online. Also excellent experience with the online salesman. When I arrived to get the car I found it with scratches and dents that were not pictured online. Also found out there was only 1 key and I was not told that upfront. Overall easy buying experience. Drove the car 2 days and the check engine light came on. Now my car is back at the dealership which is 2 hours away from my home and has been there for 4 days and no resolution yet to the check engine light. I hope Florence Toyota can redeem themselves. I am very disappointed. More

Because I had a doctors appointment in Manning, the guys got me out in a hour. Thank you! got me out in a hour. Thank you! More

Staff was very professional. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area. More

Excellent customer service! Friendly, courteous, professional service. Rodney and Terrell were great. Love my Toyota! Friendly, courteous, professional service. Rodney and Terrell were great. Love my Toyota! More

Took my truck I bought there for service. They are always friendly and get the job done quick. They are always friendly and get the job done quick. More