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Flood Mazda - Service Center

Wakefield, RI

4.7
852 Reviews

852 Reviews of Flood Mazda - Service Center

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November 06, 2022

Clean, professional, easy access, nice waiting area. They don't oversell you on unnecessary work and are honest about what it needs. More

by pjohnsontennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Flood Mazda responded

Thank you for the review and continuing to trust our amazing service team here at Flood Mazda. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

November 04, 2022

I was very lucky they were able to squeeze me in when my engine light came on! Great service! More

by Groovystella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary , Lauren Bush, Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

Thank you for the review!!!! All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

November 04, 2022

The staff were very friendly and knowledgeable. The waiting room was nice and comfortable. I went in for a state inspection. Since it was busy, this took quite some time. I was surprised by thi More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Flood Mazda responded

Thank you for your patience. We absolutely do our best. There are times where things take a little longer. However, we do our best to do everything correctly and right so that you can be confident that your vehicle has been serviced properly. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

November 02, 2022

The service department is always on top of it ! I don’t usually wait to long for the maintenance to be performed on my vehicle. I appreciate the video at the end and the text to let me know it’s do More

by TDCIDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

YES!!!!! Thank you so much. We love our service team here at Flood Mazda!!!! All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

November 02, 2022

The staff and service technicians were thorough and courteous. Two issues were discovered and remediated before they became problems. Highly recommend. More

by SQUAREMONKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

This is important. We are so glad everything was taken care of. Thank you for your review. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 30, 2022

They have been great to work with, looking forward to getting another Mazda. Hopefully they have some deals More

by DAIELLO69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

We look forward to working with you for all of your future automotive needs. I do have some things to offer that might help you get into a new Mazda sooner rather than later. Please feel to reach out to me anytime directly. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 29, 2022

We did not receive a loaner vehicle when we brought our car in for service which they had said they would when we purchased the car. Also did not leave one when the next time when they picked up the car. More

by Marilyng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recognize the people we dealt with.
Dec 01, 2022 -

Flood Mazda responded

Hello Marilying, Please allow me to introduce myself, my name is Russell M Cunha and I'm the General Manager of Flood Mazda. I have read your review and want to apologize you were not provided a loaner vehicle. I believe there could have been better communication on our behalf. Due to inventory shortage did cause a shortage of vehicles in our loaner fleet which should have been explained. Not that that is acceptable nor what we expect our customers to be inconvenienced by. Please feel free to contact me at rcunha@floodauto.com or (401)284-4700 if you would like to discuss this matter further. Thank you Russell Cunha

October 28, 2022

So far it has been a great experience and they have been great to work with. More

by LAPLANTEK25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Bush
Dec 08, 2022 -

Flood Mazda responded

Thank you so much for the great review. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 28, 2022

There was a little delay in getting an appointment but the staff is courteous The front desk people are hyper polite More

by Pquinnseiu
Recommend Dealer
Yes
Employees Worked With
William Albro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Flood Mazda responded

We do have a nice team here. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 24, 2022

Great service and quick turnaround for my Mazda CX-9. Staff was very professional and courteous. More

by DCARTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

Thank you for the positive review!!!! All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

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