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Flood Mazda - Service Center

Wakefield, RI

4.7
852 Reviews

852 Reviews of Flood Mazda - Service Center

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September 06, 2023

My car was in bad shape , unable to drive. I had my car towed to Flood Mazda and was repaired within a week. Very satisfied with Flood Mazda and Bill Albro. More

by Cherann831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Flood Mazda responded

Dear Cherann, Thank you for taking the time to leave a review! We are happy to hear that you had such a great experience with our service department. We really appreciate your business and value our customers. If you need anything else, we are here! Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 06, 2023

Always feel like family when visiting Flood Mazda. Everyone is very friendly and attentive. Excellent customer service. More

by Josev1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Cary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and reviewing our dealership. We love that you feel like part of the family. Our goal is 100% customer satisfaction. Look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 03, 2023

Lauren Bush was very helpful during the car buying process. She was always quick to respond to inquiries and very informative. I appreciated her honesty about that scratch that occurred when the car w More

by XSMh1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Bush
Sep 04, 2023 -

Flood Mazda responded

Good Afternoon, Thank you for leaving us a great 5-star review! We appreciate your business and value our customers. Our goal is 100% customer satisfaction, and it sounds like we achieved that with you. We value our customers! Enjoy your new car and we look forward to seeing you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 03, 2023

Flood Mazda is awesome. My Ford broke down, didn't know what to do. Flood Mazda saved the day...... I am a Flood family 3 Focus now first CX5 More

by MINER202096
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Flood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Pangelian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Flood Mazda responded

Good Morning! We love that you are part of the family! Thank you for leaving us a great 5-star review! We appreciate your business and value our customers. Our goal is 100% customer satisfaction, and it sounds like we achieved that with you. Enjoy your new car and we look forward to seeing you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 01, 2023

Always a pleasant and highly professional experience both in sales and in Service. No xx. More

by Jr the PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Pangelian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justis Nola
Sep 04, 2023 -

Flood Mazda responded

Good Morning, We couldn't be happier that our team provided you with a great experience. At Flood Mazda, we strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 01, 2023

Oh I was upset my fuel pump went at 48,000 miles! Don't think I'll ever buy another Mazda but the service associates completely understood my frustration and went above and beyond to make it right so More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They worked as a team. If I called I got courteous prompt service
Sep 01, 2023 -

Flood Mazda responded

Dear Sharon, Thank you for taking the time to leave a review! I'm sorry to hear that you had that issue with your car. However, I'm glad the service team was able to assist you. We want all of our customers to be more than satisfied with the service we offer. If you have any other issues, please feel free to contact us. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Sep 01, 2023 -

Sharon responded

To clarify, the reason I said I probably won't buy another Mazda is because I purchased one brand new in 2005 and loved the car but had to fix thr AC three times with the issues starting low miles. Did own a 1993 Miata and I recently sold it and that was an awesome low maintenance car. but todays prices are insane.so I'm hoping with the rest of the country prices on vehicles will come down soon. Thank you for your response. Appreciate it.

August 31, 2023

I would have given you a 5. I personally have had great experiences with service. My wife brought our other Mazda in 1 mo. Prior to inspection exp. She was told to come back lat More

by KIMNEWBURY, Ian Newbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Flood Mazda responded

Hi, Thank you for taking the time to leave a review! I'm sorry to hear that your experience with our service dept. It clearly was a misunderstanding with in. Thank you for understanding and giving us another chance. We appreciate your business and hope to serve you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

August 30, 2023

Making the service appointment was smooth, drop off and pickup was easy, and my required maintenance was performed in a timely manner. Flood Mazda/Bruce were excellent to deal with and the video from the More

by FLOOD50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Pangelian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Flood Mazda responded

Hi, Thank you for taking the time to write about your experience. It's wonderful to hear that the service department provided you with excellent experience we strive to provide all our customers. We look forward to working with you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

August 30, 2023

Nice and clean. Has met my expectations for service for the most part. Nice waiting area. More

by TMBROWN6561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Flood Mazda responded

Good Morning! Thank you for the excellent feedback! We appreciate the 5-Star review and your business. Hope to serve you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

August 28, 2023

It was a very pleasant experience too. The service department is always friendly and very efficient More

by daisy_hockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony DeAngelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Flood Mazda responded

Good Morning, Thank you for taking the time to review our dealership and giving us a 5-Star review! We appreciate your business and value our customers. Our goal is 100% customer satisfaction! We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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