Flood Mazda

We were given different price quotes by two different salespeople. The price presented to us on a new vehicle increased over one thousand dollars from the price advertised on the vehicle. Originally, salespeople. The price presented to us on a new vehicle increased over one thousand dollars from the price advertised on the vehicle. Originally, we were given a trade in price of $1,000. We were told they might be able to give us more. They said they will see if they could find a buyer. I know that dealers don't look for buyers for trade-ins but went along with it. The next day, Nick said that they found a buyer for the trade for $2,000. Joe called and said that he could get us into a new or used vehicle for under $200 a month. The vehicle is for my 20 year old daughter who has excellent credit, a good paying job, and a good down payment. When we arrived at the dealership, the price quotes were over $200 a month for 6 years. I said not acceptable unless my daughter decides she can afford it. Joe then said that I being her mom would have to co-sign. There would be no way that she could qualify for a loan otherwise. That upset me! So I decided that we would shop for financing on our own. In the meantime, the used car that my daughter wanted decreased in price by $1,000 on the internet. I called Nick to see if it was available. First he said it was sold then called back 2 hours later to say it was not sold. We rushed down at 6:30PM on Friday, a 45 min ride to Wakefield, to put down a deposit. Now, the buyer for the trade "backed out". Was told they would try to find another buyer. They took my credit card number for the deposit but never charged my card per either Russell or Cody (not sure). He also said he would take the car off the " front line " I signed a purchase agreement subject to the trade. The next day Nick called & said he had not heard anything. He would call me Monday. I never received a call Monday. My daughter & I shopped for financing. She got approved on her own by a credit union. Nick did not call Tuesday or Wednesday. I called Thursday morning. He said he was out sick all week and was playing "catch up" He said he would try to find out what was going on and would call me back in 1/2 hour. He never called!! Now any saleman who is trying to sell a car would definately return calls. I called Friday morning. He told me he knew where we needed to be financially and they could not give us $2,000 for the trade now that the car we wanted went down in price by $1,000 & suggested other trades that had come into the dealership. I said we do not want other trades. We want the 2010 Mazda 3 that we put on deposit one week ago. Even though we were deceived by them, we would take the $1,000 on the trade. He said that he would have to check to see if our car was still available! He would call me back. At that point, my suspicions were confirmed. He called back 5 minutes later to tell me that our car was sold. I was furious!! My daughter was heartbroken. He said he did not sell it and still suggested other trades. I said that we cannot do business there because of the lies and deceit. Basically, we were treated like fools and absolutely not taken seriously at all. So, we went to Tasca Mazda where we met a very kind and pleasant salesman, Tom Sabetta, who worked with us for 4 hours and got my daughter into a 2013 white mazda 3 financed on her own by Mazda with 2.24% financing with payments under $200 a month. He even helped her get insurance quotes. We were even treated to lunch! I guess Tom took us seriously! A big thank you to Tom for saving the day. Mike Flood advertises transparency, value pricing, simple tade-in policy, and respect. Unfortunately, we did not experience this at Flood Mazda. Also, my husband loves the Mazda CX5 and will be considering this in the near future. We will go see Tom Sabetta at Tasca Mazda! More

Charlie Metivier was very friendly and a straight shooter when it came to getting his best offer. I would recommend Charlie and Flood Madza to family and friends. when it came to getting his best offer. I would recommend Charlie and Flood Madza to family and friends. More

Had a good experience at this dealership. I did all my communicating through email with Charlie and when I was ready to come in and check out the car I worked with Cody. I had a number in mind for my trad communicating through email with Charlie and when I was ready to come in and check out the car I worked with Cody. I had a number in mind for my trade in as well as what I wanted to pay for the new car, and there was little to no haggling. I got what I think was a fair price for my brand new car and thanks to Stefan was able to drive it off the lot that day. The whole process from start to finish took about 2 hours which to me was the perfect amount of time to spend buying a car on a Saturday. More

I went in and was fairly new at buying a vehicle, and every question I asked I was looked at as if I were dumb for asking a question. When he was on the phone with my insurance company, he continuously every question I asked I was looked at as if I were dumb for asking a question. When he was on the phone with my insurance company, he continuously rolled his eyes and put his hand in a fist slamming the desk. It was very unprofessional and unwelcoming. We couldn't get the insurance worked out as quickly as he wanted to, so he told me to just leave so I don't have to be frustrated anymore or come in again (because he was sick of dealing with me). Stefan was great, but Stephen was nice in the beginning, but just got angry as time went on and it was extremely unpleasant. When I asked about the extra $500 I noticed on the lease he drew up, he told me that was my rebate for being a repeat customer (but no one had told me I was getting a rebate previously) so I asked about it. He proceeded to tell me 'it didn't just fall from the sky, it's always automatically included' as if I was already supposed to know I was getting an added discount. I absolutely hated the sales side. But, I have had experience with the Service at Flood Mazda and it was awesome! But, I definitely will not be going back there to buy another car, or trade in a currently owed vehicle. STAY AWAY. GO TO ANOTHER MAZDA DEALERSHIP IN RHODE ISLAND. More

From start to finish the processes of purchasing a used Mazda was made easy at Flood Mazda in Wakefield. From the no pressure sales to the straight forward pricing. I will be returning to purchase my nex Mazda was made easy at Flood Mazda in Wakefield. From the no pressure sales to the straight forward pricing. I will be returning to purchase my next vehicle and would recommend the dealership to anyone in the market for a new or used vehicle. Thanks. More

Cody is great, going above and beyond to make my experience as stress free as possible. Very speedy lease process, went from one lease to another.. went home that same day wit my new CX9. Pretty muc experience as stress free as possible. Very speedy lease process, went from one lease to another.. went home that same day wit my new CX9. Pretty much walked in and picked out what I wanted. Anthony ( the gentleman in finance) was a very pleasant and easy going. This is my third purchase from Flood Auto group- I will also add that the service guys at this location are Fantastic too! I will be back when this lease is up- Thank you More

Very good business experience, The sales group responded well. There was a large inventory to chose from. The sales process was quick and very easy and painless. well. There was a large inventory to chose from. The sales process was quick and very easy and painless. More

I found everyone that I came into contact with at the Flood Mazda dealership to be very helpful and friendly. I had all of my questions answered and they made every effort to make sure that I was comfort Flood Mazda dealership to be very helpful and friendly. I had all of my questions answered and they made every effort to make sure that I was comfortable with my purchase. More

Just bought a brand new Mazda3. Was quoted a better price than listed on the site and they held to it. Definitely would recommend to a friend. than listed on the site and they held to it. Definitely would recommend to a friend. More

Very nice people, was happy that the local Mazda dealer was able to come up with a competitive price to Mazda dealers further away. Had everything set up and agreed to before the car was transferred from a was able to come up with a competitive price to Mazda dealers further away. Had everything set up and agreed to before the car was transferred from another dealer (stick-shift Mazda5's are hard to find) and options installed. The paperwork they pulled out was *completely* different from the agreed upon pricing and financing. They were trying to finance $1,600 more than what should have been at our agreed to price. They finally came down on that so that I was "only" paying $300 more than the agreed to price, but in the process had to ditch the 0.9% financing I had qualified for a slightly higher rate. The financing and total price including tax, title, and registration fees was part of the original agreement with the salesman setup days in advance. In the end, I paid just a hair more for the car. They blamed it on an inexperienced salesman, but I find that rather difficult to believe. I'm almost positive this was their intended sales tactic in this case. On a plus side, a number of our friends in the area are Mazda owners, and state that the service shop at this dealer is truly top notch. I guess in the long run, having excellent car service is more important than the sales experience. I certainly don't mind paying just a little more for the car if that's what needs to happen, especially for such an affordable car. Being baldly lied to however is completely inexcusable. I would have asked for my agreement in writing if there had been any shred of ambiguity on what we would pay, and what the financing was. The agreement was made crystal clear on multiple occasions with the dealer, and I decided to take them at their word. If you buy here, make sure all agreements are in writing before committing, and double check all the paperwork before signing. They certainly didn't go out of their way to highlight the $1,600 price increase they tried to sneak in there. You can count me exceptionally disappointed. I will never buy another car through Flood Mazda again. Love the car though. More