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Fletcher Jones Motorcars of Fremont - Service Center

Fremont, CA

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138 Reviews

138 Reviews of Fletcher Jones Motorcars of Fremont - Service Center

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December 18, 2020

I made the switch from Steven’s Creek to Fletcher Jones and I couldn’t be happier. The staff is friendly, knowledgeable and don’t recommend services that aren’t needed. More

by McClendon Ph.D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Rivera
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Dec 21, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hello, All of us at Fletcher Jones Motorcars of Fremont are thrilled to have the opportunity to serve you and appreciate you complimenting our team on the friendly, knowledgeable, and attentive service they provide! We are truly honored to have earned your loyalty and look forward to serving you for years to come! Warm Wishes, Your Friends and Family at Fletcher Jones Motorcars of Fremont

December 18, 2020

Service department and sales department are Very nice and excellent service. I like it and appreciate I will buy the second car that will be Benz too. More

by Tom
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joy
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Dec 21, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hello Tom, All of us at Fletcher Jones Motorcars of Fremont are truly flattered to have earned your business and feel privileged to have your excellent recommendations! Thank you for your loyalty and the opportunity to serve you! Warm Wishes, Your Friends and Family at Fletcher Jones Motorcars of Fremont

December 12, 2020

Professional, courteous encounters with all - service and loaner specialists. My 2016 GLA250 is very well taken care of. Stay safe, healthy. Best regards, Nick Sebastian More

by nhsebas@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Payam
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Dec 14, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hello, Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with Payam is deserving of your 5-stars. Please know the safety and satisfaction of our guests is important to us and appreciate you complimenting the efforts our dedicated team put forth! We look forward to welcoming you back! Warm wishes, Your Friends and Family at Fletcher Jones Motorcars of Fremont

Dec 14, 2020 -

nhsebas@gmail.com responded

You’re welcome -my pleasure to note such excellent and professional service. One request - kindly research if any of your customers who drive the same car as mine, 2016 GLA250, premium upgrade, Comand feature, has been able to retro-engineer system to access Apple CarPlay. If so, kindly advise, with details how to do that. Best regards, happy holidays. Nick Sebastian

December 02, 2020

Had great service at Fletcher Jones. They thoroughly inspected my car and informed me of other issues my car was having. Definitely appreciate their professionalism and getting my car back by the time I More

by kraziestazn89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe D.
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Dec 02, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hello, Thank you for business and the opportunity to serve you! Our team at Fletcher Jones Motorcars of Fremont cares greatly about the guest experience and is happy to hear of the amazing level of service you have experienced working with Joe! It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Warm Wishes, Your Friends and Family at Fletcher Jones Motorcars of Fremont

November 27, 2020

I will continue to bring my vehicle here for service even though there is an option closer to my home. Trustworthy, courteous, fair-priced, fast. More

by RepeatCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Nov 28, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hello from FJM Fremont! Our team would like to thank you for your continued patronage. We strive to provide the best possible experience and servicing to all of our guests. We look forward to serving you again at your next scheduled visit! Warmest Regards, Your Friends and Family at Fletcher Jones Motorcars of Fremont

November 25, 2020

Thank you for great service and friendly advise to make me feel safe while driving Mercedes Benz it is very good experience to having a nice car More

by Mau Cheung yu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wang
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Nov 25, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hello Mau, Thank you for your 5 star rating and thoughtful review! Our team of experts strive to provide our guests with the needed knowledge & support to help make the best decisions for the care and maintenance of their vehicles. Warm Wishes, Your Friends and Family at Fletcher Jones Motorcars of Fremont

November 13, 2020

Ron knows the Benz well; he can communicate with me by showing the problem in the vehicle beyond empty talks from service advisors in other dealership. More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Reyes
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Nov 13, 2020 -

Fletcher Jones Motorcars of Fremont responded

HI William, Having the opportunity to share our passion and commitment to the Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Ron the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! With Sincere Gratitude, Your Friends and Family at Fletcher Jones Motorcars of Fremont

October 31, 2020

Mo Firoz is the best service advisor - He has been servicing our cars for the last 20 years and always provides exceptional service in a timely fashion More

by toralpatel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Firoz
Report | Print
Nov 02, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hello, All of us at Fletcher Jones Motorcars of Fremont are so thrilled to have the opportunity to be a part in assisting your with the care and keep of your vehicle. It is wonderful to know of the great support and detailed service you receive while working with Mo Firoz. We are grateful to have earned your business and recommendations! All the Best, Your Friends and Family at Fletcher Jones Motorcars of Fremont

October 27, 2020

Ken Hudson is an experienced and hard working manager, he helped me out a lot and I appreciate for his help. I certainly will come back to you next time. More

by Philip Chang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hudson
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Oct 27, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hi Phillip, Thank you for your 5 star review and taking the time to recognize Ken Hudson and the excellent service her provided you! Our goal is to provide the best experience possible. Regards, Your Friends and Family at Fletcher Jones Motorcars of Fremont

October 26, 2020

Excellent overall service - pick up, drop off, service, addressing specific requests, well adapted to covid social distancing practices as well. Thank you Ron (service), Kim (valet), valet pick-up/drop-o More

by gana.srikanth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Reyes
Report | Print
Oct 26, 2020 -

Fletcher Jones Motorcars of Fremont responded

Hello Gana, The safety and well-being of our guests are always our top priority. We are ecstatic to have delivered a safe and excellent service experience for you. Ron, Kim, and our service staff thank you for taking the time to share your positive experience with us. We look forward to serving you again in the future! Warmest regards, Your Friends and Family at Fletcher Jones Motorcars of Fremont

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