Fletcher Jones Motorcars of Fremont - Service Center

Sean Rivera is the best service person I’ve ever dealt with at any dealership. Treated me like family and we just met. I’m an area sales manager with several teams including their managers and he just h with at any dealership. Treated me like family and we just met. I’m an area sales manager with several teams including their managers and he just hit it out of the park with his understanding of customer service. He should be in sales and not service. It’s reciprocity and he understands that. When you’ve treated someone well, they will reciprocate (this review and future upgrade) without you asking and that’s where the sales come. This guy gets it. Kept me updated and responded quickly to my texts. I asked for pricing on the A220 and he gave me the range after saying he was going to check and get back to me. I’d hire him in a heartbeat! Thank you Sean! More

My service rep (Ron Reyes) is amazing!! He went above and beyond to take care of the entire arrangement for me from dispatching technicians to the house to jump start the car to getting the necessary fix for beyond to take care of the entire arrangement for me from dispatching technicians to the house to jump start the car to getting the necessary fix for the car at the service center and delivering the car back to me after completing repair. Thank you and I would recommend Fletcher Jones!! More

It’s always a pleasure working with Ron Reyes. He is very professional and makes sure all our concerns are addressed. We will be returning to fletcher Jones for our future services. professional and makes sure all our concerns are addressed. We will be returning to fletcher Jones for our future services. More

Jie is wonderful service manager! Great! Great! I like the service of the dealer. I mourn my family members purchased the Mercedes, it is wonderful car! the service of the dealer. I mourn my family members purchased the Mercedes, it is wonderful car! More

Very fast and excellent service. Ron Reyes made it so easy. I was very satisfied always with his promptness and excellent service. Great kudos to the service teams easy. I was very satisfied always with his promptness and excellent service. Great kudos to the service teams More

Kenneth has been a go to person, he understands customer needs and able to help me at short notice for Issues. He provided a timely updates and takes care of all issues and concerns needs and able to help me at short notice for Issues. He provided a timely updates and takes care of all issues and concerns More

Great experience as always. Specially I would like to appreciate and thanks to Sean Rivera for his support and great service. Happy new year and thank you for the great service appreciate and thanks to Sean Rivera for his support and great service. Happy new year and thank you for the great service More

Outstanding never have to worry about anything everything is taken care of and the process is in and out, I am very satisfied with everything is taken care of and the process is in and out, I am very satisfied with everything More

Very nice experience of fixing my GLA 250 there. I got help from Joe. He was very professional and had very good communication with me. help from Joe. He was very professional and had very good communication with me. More

Joe was very knowledgeable, courteous and professional which made my experience easy. Joe gave me updates throughout the service process of my sprinter van. Thanks Joe which made my experience easy. Joe gave me updates throughout the service process of my sprinter van. Thanks Joe More