Fletcher Jones Motorcars of Fremont - Service Center

I leased my Mercedes from Fletcher Jones back in 2017, then when the lease expired, I bought it outright from them. Since that time, all my servicing and maintenance issues were handled by Servive Advisor then when the lease expired, I bought it outright from them. Since that time, all my servicing and maintenance issues were handled by Servive Advisor Payam Pageh. He was wonderful to deal with, very professional and customer focused. But unfortunately, Payam left the business. In December I had my regular servicing appointment, which went fine, and on January 12th, Fletcher Jones picked up my car to install four new tires. On the way back to the dealership, the driver got into an accident with my car. The Service Advisor, Antonio Vazquez, called me to alert me of the accident, and committed to having the repairs done, at their cost. He also committed to fixing a dent on the passenger side of my car, as a good faith gesture, again, at their cost. I subsequently called Antonio to find out how things were going, and found out from his Service Manager, Kimo Sanchez, that Antonio was no longer with Fletcher Jones, and when I told Kimo the commitments Antonio had made on behalf of Fletcher Jones, Kimo said he could not honor them - while he would have the front bumper replaced, he would not repair the passenger side dent. I escalated it to Kimo’s manager, Dave Biasatti, and Dave repeated the same thing. I then asked Dave to have his Regional Manager call me back to discuss the commitment made, and Dave said he didn’t have a manager! I researched who the Regional Service Manager was, and called Dave back and told him I would be calling him directly, and Dave said he was sure the Regional Service Manager would agree with him that they didn’t want to fix the passenger side dent, but he agreed to make the call and call me back. When Dave called me back, he said the Regional Service Manager said to fix the dent, along with the bumper damage due to the accident the Fletcher Jones driver had. I was relieved to hear that decision. But getting the car repaired took forever. I didn’t receive my car back til late March, more than 2 months after they picked it up in January. Given the way I was treated, I will take my future Mercedes business elsewhere, and cannot in good conscience recommend Fletcher Jones to anyone else. They need more professionals like Payam Pageh in their service team. More

My service advisor Justin provided me a smooth service experience for my C63s the other day. They provided transportation to and from the dealership while my car was being serviced. I wanted to get some m experience for my C63s the other day. They provided transportation to and from the dealership while my car was being serviced. I wanted to get some more maintenance done in the near future and emailed Justin today for some quotes. He was quick to respond the prices are comparable if you were to supply your own genuine parts and use a reliable indy mechanic in the area. Overall, I recommend other Mercedes owners to service their car here. More

I took my 2020 Mercedes-Benz for the very first service last year. I have to say that I only took my vehicle to this location because it’s closer to my house. First I have to say that everyone that works a last year. I have to say that I only took my vehicle to this location because it’s closer to my house. First I have to say that everyone that works at the service department look miserable as if they hate their jobs. To make a long story short they returned my vehicle and dropped it off at my house with a cracked windshield and when I called to ask about it they denied everything saying that it wasn’t their fault. I took video of the crack and it clearly shows that is was done when they replaced the windshield wiper. I took my vehicle back and they replaced the windshield but that just made things worse. They damaged the camera that reads the road, my wipers were not working correctly, they scratched my paint and they had to wax it, there is now wind noise inside the cabin almost like a cracked window (we purchased the noise isolation package). It’s been 11 months since then and they have failed to replace the broken camera and whatever is making the noise. I have wasted hours having to deal with this. What is the most upsetting is that they don’t take any responsibility and don’t even care about keeping up with stuff. I’m the one always having to call to find out if something is going to be done. This is by far the most horrible experience I have ever had. They do not deserve to work on these kind of vehicles or dealing with luxury brands. More

Thank you “The Mercedes”. Mr. Antonio was helping me Today With Service. He is was so kind and very helpful. This was my first experience with service of a car because in my l Mr. Antonio was helping me Today With Service. He is was so kind and very helpful. This was my first experience with service of a car because in my life - my first car of my life is -my current Mercedes C300. I have no car in my past. I am so lucky at first that i chose Mercedes and then even i was more lucky that i chose fremont Fletcher Jones Mercedes. As there Staff , Luis who helped me to buy this car, Mr Ajmal for Finance and now Antonio is another Gem person who was very helping me for my car service. i hope the same in future from Mercedes and in case in future if i have to buy a new car , (because currently i bought a used Mercedes) as two seater sports car is my dreamcar, i will think about Mercedes First. When I drive Mercedes Its like butter so smooooooooth. I want to thank “The Owner” and “The CEO” of the Mercedes who made this car. I know its funny because they are busy n they can not read my message but still i can thank them on my part. Its not just a Car its like a Family. I loveeeeees “My Benzzzzzzzz”. Thank you everyone from the Owner to CEO to the every single Mechanic who tighten the screws and every single Person who kade this Car” its all because of you guys I can safely go to my Job. Thank u all. God Bless you all and God Bless “The Mercedes Foreverrrrrr and Everrrrrrrr” From- Gurwinder Singh Sandhu More

Thanks to Sean Rivera my service experience at Fletcher Jones Fremont was stellar! I appreciated his communication, persistence and getting a replacement window, and updating me every step of the way..,Wel Jones Fremont was stellar! I appreciated his communication, persistence and getting a replacement window, and updating me every step of the way..,Well Done!! T Bartenstein More