Fletcher Jones Motorcars of Fremont

Great services, and Friendly We bought a used Benz GL450 from Tom. Tom and his manager were very professional and helpful. It was their good attitude, and the service package they We bought a used Benz GL450 from Tom. Tom and his manager were very professional and helpful. It was their good attitude, and the service package they offered, which let us buy from this dealer. It was a week day when we bought the car. we begin the process at 6:30, and the deal is dne at 8pm. Tom and the team worked with us with patience. He smiles and answer all our questions and concerns about the used car. As you know, it is always a concern for used cars. When the maintanence is needed, they offer an driver to pick us the car from our home, leave a rental car for us to drive. After the maintnence is done, the driver would drop our car, and take the rental car. It was great experience which saved us a lot of time. Tom is also very helpful. He helped us to remove a dent after the deal is done. We have been several dealer place when buying this car (different brands). The service in this dealship is the best. More

Thanks for your service Thanks for guiding through the purchasing process with patience and helping understand the different financing options. I am glad it worked out with t Thanks for guiding through the purchasing process with patience and helping understand the different financing options. I am glad it worked out with the CPO offer More

2nd Benz Purchase Great customer service & Shak was really easy to talk to. He answered all off questions and pretty much showed me every single car he had in the lot s Great customer service & Shak was really easy to talk to. He answered all off questions and pretty much showed me every single car he had in the lot so I can make the best selection. I wasn't expecting to leave the dealership with a new car that day since I had just taken my E350 coupe in for service. I never felt like I was being forced into buying a new car because it was very casual. Sure, I went back and forth with the sales manager, but that's all part of the game. After a few hours, we finally settled on a price that I was comfortable with and I drove off the lot with a brand new GLK. With most car transactions, your communication and relationship stops as soon as you drive off. However, Shak has kept in touch. This is the first for me! I will definitely be a continued customer of Fletcher Jones in Fremont. More

Excellent Customer Service Car buying can typically be very stressful but our experience at Fletcher Jones Motorcars of Fremont was entirely the opposite. Faruq was such a grea Car buying can typically be very stressful but our experience at Fletcher Jones Motorcars of Fremont was entirely the opposite. Faruq was such a great help with the process. His approach was different from the norm which made the experience altogether pleasant. His customer service was outstanding!!! More

Great Experience Kate was great to work with, she took the time to show all the different C250 options and explained all the nice features in detail. A few weeks afte Kate was great to work with, she took the time to show all the different C250 options and explained all the nice features in detail. A few weeks after the purchase she followed up and made sure everything was still going good. Overall a great experience and a great deal! More

Highly Recommend Marvin Ledesma. I highly recommend Marvin Ledesma. He is very helpful and he made sure I had the car I wanted. I'm very please with my 2014 Mercedes CLA250 purchase. I highly recommend Marvin Ledesma. He is very helpful and he made sure I had the car I wanted. I'm very please with my 2014 Mercedes CLA250 purchase. The whole buying experience at Fletcher Jones Mercedes was wonderful and would definitely buy my next Mercedes from them. -Renante More

Tomasz Kaliski - Outstanding Salesman Purchasing a the fine car like the Mercedes E 350 was a stretch for me financially, and I had initial misgivings about buying such an expensive car.   Purchasing a the fine car like the Mercedes E 350 was a stretch for me financially, and I had initial misgivings about buying such an expensive car.  But I felt that Tomasz was fair, direct, very professional and extremely helpful, and I ended up feeling very good about the transaction, particularly in comparison with another Mercedes dealership that I visited in this area.  A very good salesman can make buying a car a positive, satisfying and comfortable experience, and Tomasz is by far the best car salesman I have ever dealt with. He is knowledgeable, personable, low-keyed, and genuine. Everything he told me was honest and straightforward; he was quick to answer any questions I had by phone or email; and he was very understanding when I needed to take a couple of weeks before I actually came to his dealership and bought the car. He told me when my car arrived at Fremont and assured me that it would not be sold. I offered to give him a down payment, but he didn't feel that was necessary. He trusted me when I said I would buy the car, even though it took me a few weeks before I actually came in and picked up the car. Then he spent most of an afternoon explaining the many features of the E 350, and he has offered to spend more time with me if it would be helpful to me. Tomasz is a superb salesman and a wonderful human being. John McLeod More

Internet purchase from Tomasz @ Fletcher Jones This was the best car purchase I have ever been involved in. Tomasz was up front on price, had great product knowledge, and keep me informed of the de This was the best car purchase I have ever been involved in. Tomasz was up front on price, had great product knowledge, and keep me informed of the delivery progress daily. He was always accessable and promptly returned my calls without exception. He did exactly what he promised. What a professional he is. Thanks Tomasz!!! I will be back. More

DEALER RATER Yesterday, My girlfriend and I was only going to visit tony at the Fletcher Jones Mercedes. We've known Tony for quite sometime and we even bought ou Yesterday, My girlfriend and I was only going to visit tony at the Fletcher Jones Mercedes. We've known Tony for quite sometime and we even bought our first ML 350 bluetech from him at another dealership. First thing he told us was, I have a GL 350 Bluetech 2014 Brand new it just got in. then we went and test drove the vehicle. One thing with tony, he is very knowledgeable about how each dials and buttons function in and outs of the vehicle. every little details he knows. Tony is very friendly, polite, hardworking person. I highly recommend him and this dealership..... More

Excellent Service from Joey Golez What a great experience for leasing my new 2014 GLK 350 from Joey at Fletcher Jones Fremont CA, Joey find the perfect car for us less than 10 minute w What a great experience for leasing my new 2014 GLK 350 from Joey at Fletcher Jones Fremont CA, Joey find the perfect car for us less than 10 minute when we tell him the requirement,explained every detail we needed to know, also answered all the question we had, than the best part come up, due to the our limited budget, Joey find the way to satisfying both party, I'm a happy person driving home with my new car with in 2 hours, excellent service from Joey & the Dealership. Definitely will recommend to all my friends. More