Fletcher Jones Motorcars

Very Racist dealership! Your team does not want to cater or care to provide customer service to Indian descent customers. I would not recommend this dealership. I went wit Your team does not want to cater or care to provide customer service to Indian descent customers. I would not recommend this dealership. I went with a friend; we both were planning on purchasing EQS 450+. We made an appointment, after 1 hour of wasting our time, we were not even given a chance to test drive the car wasting our valuable time, we had to chase to get a response as what was going on. They just don't want brown customers! More

Although our experience with FJ started well during the leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our prev leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our previous lease to FJ a month early, we were assured there would be no additional charges. A month after we receive a bill from Mercedes Financial for over $1,100 for "damages", things that we could have fixed at a local body shop for $200-300 max! When we contacted our sales person that helped us with the new lease and turning in the old lease, he said that they meant there are no charges for payments, but obviously they did not mean damages. This is something that they did not specify at all during the process, and as a consumer there's no way for us to know these things are different...when you're told there will be no more charges there's no way for us to know there's a difference. After a month of going back and forth, they basically said there's nothing they can do and we are responsible for those charges. We then receive a notice from the DMV to renew the registration for the old lease a couple weeks ago, when we contacted FJ they mentioned that happened because the car hasn't been sold yet so title hasn't been transferred. We then had to release liability with the DMV to attempt to remove this car from our records. You'd think when you're going to the #1 MBZ dealer in the country that the level of service would be as expected but this has honestly been one of the worst experiences I've ever had with car dealers. EXTREMELY UNPROFESSIONAL, FRUSTRATING AND DISAPPOINTING More

As always, it is nice to see Joanna whenever I have a scheduled maintenance visit and I enjoy our short conversation every time. However, I must add that I not only benefit from her immense technical kno scheduled maintenance visit and I enjoy our short conversation every time. However, I must add that I not only benefit from her immense technical knowledge but also appreciate greatly her kind personality, care, attention to details, and professionalism. You have very valuable employee in Joanna, she represents Fletcher Jones Motorcars Newport Beach as the best ambassador any establishment wishes to have. My congratulations to Ms. Companioni for providing “Service Excellence” and also to Fletcher Jones for selecting team members so wisely. More

We were there for EQE and Mr. Alejandro Colon and his sister helped us very well. Thank you Alejandro Colon and his sister helped us very well. Thank you More

I can't speak highly enough about my service advisor, Joanna Companioni. Her level of service is truly exceptional. Joanna consistently keeps me well-informed about the status of my vehicle, creating an Joanna Companioni. Her level of service is truly exceptional. Joanna consistently keeps me well-informed about the status of my vehicle, creating an atmosphere that makes me feel genuinely welcome. What sets her apart is the extra mile she goes – Joanna personally delivered my paperwork to me in the waiting area. This kind of personalized attention is what sets Mercedes-Benz apart for me, making me a loyal customer. Joanna's dedication and professionalism are a testament to the outstanding experience I consistently enjoy, reaffirming my preference to only choose Mercedes-Benz for my automotive needs. More

Alejandro was very professional provided a smooth and easy transaction. I drove from Porter Ranch to pick up my car in less than an hour. All the paperwork were completed ahead of time. I would definitel easy transaction. I drove from Porter Ranch to pick up my car in less than an hour. All the paperwork were completed ahead of time. I would definitely refer to Mercedes Fletcher Jones. More

Everybody there was so nice and very helpful. I would definitely buy another car from fletcher Jones motorcar I would definitely buy another car from fletcher Jones motorcar More

I have been a customer for over 23 years at FJ and their service has always been great. I have had only 2 service advisors in hte past 23 years, Jon Derbyshire for the first 22 years and Leslie Lorenson for service has always been great. I have had only 2 service advisors in hte past 23 years, Jon Derbyshire for the first 22 years and Leslie Lorenson for the past year. Professional, courteous and responsive are the words I would use to describe them - thanks, appreciate it More

My wife and I have been customers for over 25 years. Each experience has been pleasant and enjoyable. We would never purchase anywhere else. Each experience has been pleasant and enjoyable. We would never purchase anywhere else. More

If you are looking for a Mercedes Benz, please check out Fletcher Jones Motorcars in Newport Beach. Purchasing a vehicle can be a stressful experience. However, Josh, Abraham, Joel, and Payden were extremel Fletcher Jones Motorcars in Newport Beach. Purchasing a vehicle can be a stressful experience. However, Josh, Abraham, Joel, and Payden were extremely welcoming, professional, patient, and made us feel a part of the Fletcher Jones Family while navigating us through this process. They answered all our questions and continually checked to make sure we understood comparisons and contrasts of the cars we test drove and financing information. Further, they connected our phones, helped us understand how to operate the car’s many user friendly features as well as utilize their airport shuttle and car washing services. They even shared videos for us to review if needed. So grateful! We are completely satisfied with their assistance in purchasing our car and highly recommend using them. Not only did we leave with a beautiful Mercedes Benz, we left with smiles on our faces! More