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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,535 Reviews
Call Service Center (702) 364-2700

1,535 Reviews of Fletcher Jones Imports - Service Center

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December 02, 2021

Had Mercedes vehicles for over 30 years in multiple states. Jason Cote is the best service advisor I've had anywhere. More

by CommishJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for such an amazing review! We're so thrilled to hear that Jason has been the best for you in those 30 years! We look forward to having you again. Best, Your friends and family at Fletcher Jones Imports

December 02, 2021

LaRoyne Brown and Jr. Guiterrez always make my visits great experiences due to always providing excellent customer service. More

by michaelsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jr. Guiterrez
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Dec 02, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in and working with LaRoyne and Jr! We're so pleased to hear of your amazing experience. We look forward to assisting you again in the future. Best, Your friends and family at Fletcher Jones Imports

December 01, 2021

Laroyne is always friendly, professional, accommodating and communicative. He goes above and beyond, and I always have a great experience. More

by micheb70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Fletcher Jones Imports responded

Hi there! Thank you for coming in for service and working with Laroyne! We are so glad to hear that your experience went well and we look forward to serving you again. Best, Your friends and family at Fletcher Jones Imports

November 30, 2021

My serevice advisor John, is the best. Great advice, personal service and very comfortable to talk with. Thank you John. More

by Chris Olson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2021 -

Fletcher Jones Imports responded

Hello Chris! Thank you so much for coming in for service! We are so happy that your experience with John went so well. We look forward to assisting you again in the future. Best, Your friends and family at Fletcher Jones Imports

November 30, 2021

Expensive. But good service and current service rep Need 25 words, words. And words help More

by hsjdbbh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your helpful insight as we will continue to do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. We look forward to providing you the same great service experience again at your next scheduled visit! Please feel welcome to contact us if we may be of assistance. Kind wishes, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com

November 28, 2021

Car when ready as promised. Was returned clean and Dave was very flexible with pick up time. Thanks Dave More

by D1nonle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in for service and working with Dave! We are so happy to hear that your pick up experience went so smoothly. We strive for efficiency and we are happy to hear that we accomplished that for you. We look forward to working with you again. Best, Your friends and family at Fletcher Jones Imports

November 27, 2021

Appointment was on time, Jason assured me that he’d handle and address all my concerns- and he did. More

by Ljsilvestri1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in and working with Jason. We're so glad he was able to fix everything you came in for and make sure that you left satisfied. We look forward to having you again. Best, Your friends and family at Fletcher Jones Imports

November 26, 2021

Josh in the service dept. is the best and always very happy and he noes is stuff More

by Linda Hart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Baptista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Fletcher Jones Imports responded

Hello Linda, Thank you for coming in for service and working with Josh! We're so happy to hear that your experience went well and we look forward to serving you again. Best, Your friends and family at Fletcher Jones Imports

November 26, 2021

THE SERVICE WAS GREATDanielle was so awesome she made me THE SERVICE WAS GREAT Danielle was so awesome she made me fill at home Thanks More

by emilys.rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Eich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Kerley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Fletcher Jones Imports responded

Hello Emily, Thank you for coming in for service! We're so glad that you're service went great. We look forward to serving you again. Best, Your friends and family at Fletcher Jones Imports

November 25, 2021

The customer service I received from the first phone call through my pick up was exceptional. More

by Adam@apexslternativesolutions.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in for service. We are so pleased to hear from the very beginning service was exceptional! We aim to be the best when it comes to customer service to make sure you're always happy and treated correctly. Best, Your friends and family at Fletcher Jones Imports

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