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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,535 Reviews

1,535 Reviews of Fletcher Jones Imports - Service Center

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December 13, 2021

we have Been going there for almost 9 years. We are happy with the service. More

by Leo Luz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Fletcher Jones Imports responded

Hello Leo! Thank you for coming in for service! We are so pleased to hear we have been working with you for almost 9 years, we hope to have many more! Best, Your friends and family at Fletcher Jones Imports

December 12, 2021

It was easy to schedule our needed maintenance within the time frame that worked for us. We were greeted immediately when we stopped in the "service" line. Our excellent service writer, Jason, led me to the More

by Carguy341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in for service! We are pleased to hear how your visit went! We're glad Jason and his team got your vehicle in and out in a timely manner and that you had a courtesy vehicle to use in the mean time. We look forward to working with you again. Best, Your friends and family at Fletcher Jones Imports

December 11, 2021

Awesome professional courteous thorough efficient perfect. Trustworthy from all aspects. Would recommend highly and buy from you again just because of your service department. More

by alisabrachelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Fletcher Jones Imports responded

Hello! Thank you so much for your kind review! We are so pleased to hear that your experience went so well. We hope to continue to be the best for you, and we look forward to serving you again. Best, Your friends and family at Fletcher Jones Imports

December 11, 2021

From making the service appointment to cashing out and pickup, every employee was extremely helpful and expedient. More

by celestialak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Fletcher Jones Imports responded

Hello there! Thank you for coming in for service and working with Jason and the service team. We are so pleased to hear that your visit went smoothly. We look forward to serving you again! Best, Your friends and family at Fletcher Jones Imports

December 11, 2021

Dennis is always pleasant to work with. I’ve been. I Coming here for over 5 years More

by Vee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Fletcher Jones Imports responded

Hi Vee! Thank you for coming in for service and working with Dennis! We look forward to working with you again. Best, Your friends and family at Fletcher Jones Imports

December 11, 2021

The service was the best ever. Everything was taken care of and having the service completed was made so easy. I felt special! Thanks More

by DAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Cherry
Dec 11, 2021 -

Fletcher Jones Imports responded

Hello DAR! Thank you for coming in for service and working with Curtis and the team! We are pleased to hear that your visit went fast and easy. We look forward to serving you again! Best, Your friends and family at Fletcher Jones Imports

December 10, 2021

Service advisor Josh was knowledgeable and kept me informed on my car readiness, Fletcher Jones dealership provided a courtesy ride home and a home pick up back to the dealership. I enjoy the ease of More

by TLAMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Babin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Azalea Hann
Dec 11, 2021 -

Fletcher Jones Imports responded

Hello TLAMB! Thank you so much for coming in for service. We are pleased to hear of your amazing experience with Josh and his team. We are happy that you were able to take advantage of the courtesy drive home and that your vehicle was ready and washed upon your arrival. We look forward to serving you again. Best, Your friends and family at Fletcher Jones Imports

December 09, 2021

Excellent and quick MB Roadside Service response to a dead battery in our garage. Technician (#396 - "CJ" ?) was friendly and efficient and had the correct battery to install. More

by lbhammond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't catch the name (#396) - BJ, DJ, CJ . . . ?
Dec 09, 2021 -

Fletcher Jones Imports responded

Hi lbhammond! Thank you for your positive feedback! We're glad to hear CJ at Mercedes-Benz Roadside assistance was able to quickly help you and get you back on the road! Best, Your friends and family at Fletcher Jones Imports

December 09, 2021

Once I got through to someone who could help me!!! the service department and Roadside service and Dennis my service Rep everything went perfect!!!! Thank you very much. More

by Jojo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Fletcher Jones Imports responded

Hi Jojo! Thank you for coming in and working with Dennis and service! We are pleased to hear that you're visit went perfectly. We look forward to working with you again in the future. Best, Your friends and family at Fletcher Jones Imports

December 09, 2021

Jason Cote, my service rep, is awesome. I had to have my Jason Cote, my service rep, is awesome. I had to have my car towed, and Jason helped me and was able to get my SUV to dealership, find a new radia More

by giddycolors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in for service! It sounds like Jason worked really hard to get everything done in 24 hours! We are pleased to hear about your amazing experience. We look forward to assisting you next time! Best, Your friends and family at Fletcher Jones Imports

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