Fletcher Jones Imports - Service Center

From the GM Steve Kaplan to Dave Fast in service to Brianna Gross in the loaner car department this dealership exemplifies "quality service". Led by Steve (GM) his no nonsense straight talking ways ar Brianna Gross in the loaner car department this dealership exemplifies "quality service". Led by Steve (GM) his no nonsense straight talking ways are always appreciated and certainly a refreshing trait when it comes to purchasing a vehicle. When the time comes for service, Dave Fast is always helpful, respectful of your time and hard working. Brianna in the loaner car department consistently has perfectly clean and well maintained loaners. I can't express how fabulous the service and experience is at this dealership. I highly recommend both the dealership and more specifically employees such as aforementioned who make trips to Mercedes an actually pleasant experience. More

I purchased my ML320 IN 2003.I have had all service on this suv.preformed at your dealership.The service department is great.Mr.fast is a pleasure to deal with,and my car runs and,looks great,thanks to hi this suv.preformed at your dealership.The service department is great.Mr.fast is a pleasure to deal with,and my car runs and,looks great,thanks to him.Last week Ihad my car in for service(oil change and,brakes).The parts dept.had to order the back pads,as they were not in stock.Dave informed me that this would take a few days,and there were not any loaner cars at this time.we walked over to maxine`s office and,I had a loaner in about 5 minutes.This is just an example of every time I have visited your dealership.Dave and Maxine are valuable assets to your company.I would not hesitate to recommend Fletcher Jones Imports to anyone.Because of Dave and,Maxine treating me like family,I look forward to dealing with your dealership for many years to come. More

I have been a happy Mercedes owner for over 8 years, mainly due to the wonderful service I receive when my car is in the shop. I am always treated with respect, and they accommodate my schedule as much mainly due to the wonderful service I receive when my car is in the shop. I am always treated with respect, and they accommodate my schedule as much as possible. My service advisor, Chris Zoltowski, always greets me with a smile and keeps me informed of the progress of my vehicle and any problems that have arisen. Doug Wolf has worked on my car throughout the years and I've always left happy from the service he performs. Thanks, Fletcher Jones, for employing such wonderful people. I know I'm in good hands! More

Worst service ever experienced for mercedes. On my c230 they broke my fog lamps and put a dent on my hood. They denied, I complained about it before i left the dealership. On my C32, forgot to tighten my f they broke my fog lamps and put a dent on my hood. They denied, I complained about it before i left the dealership. On my C32, forgot to tighten my front wheel lug nuts, found out about it when I got home I was already missing a bolt and the rest are very loose. They service my transmission and somebody forgot to put the lock pin on the shift lever so tranny would engage. I just feel that they dont care about our cars because we have no choice since they are the only dealership here in Las Vegas. More

Nicest service guy I've dealt with and I've worked with several personnel in Southern Cal including Beverly Hills, Santa Monica W.I. Simonson, Torrance, Rusnak Arcadia/Pasadena. Always accomodating - never several personnel in Southern Cal including Beverly Hills, Santa Monica W.I. Simonson, Torrance, Rusnak Arcadia/Pasadena. Always accomodating - never tried to overcharge. Now that I'm back in So. Cal., I really miss having Tom as my service advisor. More