Fletcher Jones Imports - Service Center

My service adviser is extremely helpful. I had an uissue with tire pressur on my 2007 MB S-550. I called my advisor and he immediately told me to bring it in. With little more than 20 minutes notice, he a with tire pressur on my 2007 MB S-550. I called my advisor and he immediately told me to bring it in. With little more than 20 minutes notice, he arranged to have my car serviced as soon as I brought it in. Even a couple of other minor items that I threw at them upon arrival, didn't faze him a bit. He is the prime reason I continue to use Fletcher Jones service to handle both of my MB vehicles. Further, the customer waiting area is well equipped for the customers. Not only do they have a very comfortable lounge area with coffee, a snack bar and a large flat-screen TV, they also have an area with cubicles that allows one to get productive work done. Each cubicle contains a telephone and wi-Fi internet access. Greqat team - great job! More

Our service advisor was excellent. He explained the time frame and pricing and kept us updated. One part was supposed to arrive next day. He arranged a loaner and next day called us immediately ( between 9- frame and pricing and kept us updated. One part was supposed to arrive next day. He arranged a loaner and next day called us immediately ( between 9-10 am), once vehicle was done. More

I love the entire staff at Fletcher Jones Mercedes-Benz. I'm there often having my car washed and I'm always treated like a person of value. I am a repeat customer and will continue purchasing from Fletcher I'm there often having my car washed and I'm always treated like a person of value. I am a repeat customer and will continue purchasing from Fletcher Jones Mercedes-Benz in the future. More

These folks provide great service. They have helped me restore an older MB that was in need of major maintenance due to the age of the car. They completed the work timely and in an expert workman fashion. restore an older MB that was in need of major maintenance due to the age of the car. They completed the work timely and in an expert workman fashion. I recommend them for anyone looking for extensive knowledge, parts availability, and friendly service folks. More

This is our third lease from Fletcher Jones. Without exception, our experience has been outstanding. Our service advisor, Spencer Kaplan, has taken excellent care of us for all these years, going ou exception, our experience has been outstanding. Our service advisor, Spencer Kaplan, has taken excellent care of us for all these years, going out of his way to make sure everything is done correctly at our convenience. Everyone at Fletcher Jones is very professional and courteous, both on the phone and in person. More

As always the service and employees are above expectations. I am always made to feel welcome, and the staff listens to my concerns and is able to address and handle my requests. I have another v expectations. I am always made to feel welcome, and the staff listens to my concerns and is able to address and handle my requests. I have another vehicle, which is serviced by another car manufacturer where the service is good but not in the same category as your service department. Especially Dave Fast (welcome back) and Joshua. Because of that I am looking at possibly either selling my other vehicle or trading it in and leasing a Mercedes from your dealership. I am definitely keeping my CLK 500, but I like having two vehicles. Again, love the service and the courtesy that is extended by your staff. I have been in Vegas for 29 years and have owned/leased 10 vehicles and have known of Fletcher Jones for all of these years, but since I purchased my used Mercedes I would never deal with any other compamy Annese J Dunleavy 702-203-3269 More

I will never buy a mercedes in las vegas soley based on the treatment I received at this dealership. I now own 2 BMWs because they have given me exceptional service and much better financing. I feel that the treatment I received at this dealership. I now own 2 BMWs because they have given me exceptional service and much better financing. I feel that if you spend $100,000 on a car from someone, you should get a little help from them when something is wrong. I suppose I would have been treated better by mercedes if I had spent more money or have fake boobs. The BMW dealer has treated me so well I will never go anywhere else. More

We have been taking our Mercedes to Fletcher Jones for service since we arrived in Las Vegas in 2003. Dave Fast has been our Service Advisor since 2003 and continues to serve us in that capacity today. service since we arrived in Las Vegas in 2003. Dave Fast has been our Service Advisor since 2003 and continues to serve us in that capacity today. Dave left Fletcher Jones for a short period of time last year and we sorely missed him. We were elated when he returned. We rank Dave and Fletcher Jones at the very top of automobile dealerships we've interacted with over the last many years. Dave has always provided us with prompt attention and accurate and timely information about our vehicle. Dave makes us feel important as Fletcher Jones customers. The Fletcher Jones dealership located on Sahara is first class. It is always clean and has easy check-in and check-out. The "customer waiting" area is very pleasant and well-equipped to make customers feel comfortable. The Sahara location is a vast improvement over their old location on Rancho. The service personnel we come into contact with are always pleasant and anxious to assist. We highly recommend Fletcher Jones to others. And, if they can get Dave Fast as their Service Advisor, it would be a double win. More

Dave Fast has been my service writer for all of my cars for many years. It is one of the relationships in business that is absolutely no hassle. Dave and his crew get the work performed correctly the fir for many years. It is one of the relationships in business that is absolutely no hassle. Dave and his crew get the work performed correctly the first time. It is a collaboration of constantly reviewing the routine mantainance with an eye towards upcoming service intervals. If an owner sticks with Dave and his crew, costs and time lost to service is minimal. I highly reccomend Dave and this dealer. More

I have been a loyal Fletcher Jones MB customer for almost 10 years now. From the moment you walk thru the doors, this dealership represents a "FAMILY"...! I am part of the family. My friend/ salesman, Rex B 10 years now. From the moment you walk thru the doors, this dealership represents a "FAMILY"...! I am part of the family. My friend/ salesman, Rex Babin is the most kindest and sincere salesman you could EVER ask for. Maxine in Financing....what can I say...LOVE HER...Nancy Hana in warranty...a dollie. Azelea Acosta...an asset to this company and sweet tooooo!....Brianna Gross in the loaner dept....always there when you need help, I have had my share of troubles over the years and she has always been there with a smile and a loaner key in her hand...Now the bestest for lastest....Dave Fast...Honest, kind, fair...and most of all reliable. I have never pulled in and have him not smile and take care of all my needs...a true friend in the car industry.There is a commercial that uses the line..." when your here you're family" well it is certainly the same way here in Las Vegas @ Fletcher Jones...I am blessed...THANKS !!! Gary Adamski More