Fletcher Jones Imports - Service Center

Had my car serviced 10K and minor dent repairs. The staff always give exceptional customer service. Even my sales rep Alan called with a follow up and Tom made sure I was well taken care of. Thank you staff always give exceptional customer service. Even my sales rep Alan called with a follow up and Tom made sure I was well taken care of. Thank you Bill Hockett for referring me. More

Very good service. Dave was helpful and kept me informed regarding what was covered under my warranty. I really appreciate that. The repair work was done quickly as well. Thanks again Dave for being profe regarding what was covered under my warranty. I really appreciate that. The repair work was done quickly as well. Thanks again Dave for being professional and friendly. More

Once you purchase a Mercedes Benz at FJ, you'll have no reason to shop anywhere else! The have vehicles for every budget and will work very hard to satisfy each person's needs!! reason to shop anywhere else! The have vehicles for every budget and will work very hard to satisfy each person's needs!! More

I purchased my Mercedes from this dealership and have been going to this same dealership for all my services. My rating is solely based on my experience with Dave Fast. He is the most professional, reaso been going to this same dealership for all my services. My rating is solely based on my experience with Dave Fast. He is the most professional, reasonable, and friendly service advisor I've had the pleasure of dealing with. He provides a high quality of customer service. I have been to several other service providers at this dealership over the last 5 years. My past experiences have been mostly frustrating, time consuming, and over priced dealing with primarily incompetenant and arrogant service advisors. If you go to this dealership the ONLY service advisor I would recomend is Dave Fast. More

Every time I take my car to Spencer it’s easy and everything is taken care of. It’s a pleasure doing business with people that care. everything is taken care of. It’s a pleasure doing business with people that care. More

I have been impressed with the level of service afforded me during my whole experience with Fletcher Jones - from vehicle purchase through after sales to maintenance services. This team has given their whol me during my whole experience with Fletcher Jones - from vehicle purchase through after sales to maintenance services. This team has given their whole in making me feel an important client. I have held them up as the epitome of good service to friends and colleagues, promoting a friendly but always totally professional attitude towards their customers. I look upon them all as friends, within a relationship where I feel I can rely upon them to provide the very best of service. Their operation runs like a well oiled machine - or one might even say as a well maintained Mercedes Benz. More

I am so very impressed with this dealership! The service from Spencer Kaplan is by far the best experience I've ever had with a service department representative. from Spencer Kaplan is by far the best experience I've ever had with a service department representative. More

My experiences over the past 20 plus years have been only at the highest quality that one expects from a Fletcher Jones brand, and I can't say enough good thing about Rick McBride, what a gentleman. Paul and at the highest quality that one expects from a Fletcher Jones brand, and I can't say enough good thing about Rick McBride, what a gentleman. Paul and Tina Drago More