Fletcher Jones Imports - Service Center

My wife and I were traveling from Monterey, CA to La Quinta, CA. with an overnight in Las Vegas. We also had our one year old long haired puppy with us. As we arrived in LV, all the electric systems in Quinta, CA. with an overnight in Las Vegas. We also had our one year old long haired puppy with us. As we arrived in LV, all the electric systems in the car shut down. There was no air conditioning, no dash board lighting, no radio, no door locks, the windows would not open...nothing! Luckily the power steering and brakes worked but we were afraid to turn off the engine in case it would not start again. We continued to drive for about 40 more minutes in spite of 100 degree heat in the car. It was after 6:00 PM when we checked in so all we could do was wait until the next morning. Luckily, the car started up but we did not want to drive through the desert without full confidence in the car. The next morning (11 March 2013) I drove out to Fletcher Jones at about 6:45 AM. Dennis Eich was in his office getting ready to start the day. Even though he was not yet open, he waved me in and said he would take care the situation. I completed the necessary paper work, he took the keys and told me to go to the customer waiting room. He said that a technician would run a diagnostic test on the car and they would take care of it. Dennis said that the test would cost $150 but that would count towards any repair costs. A couple of hours later Dennis returned to let me know the outcome of the tests. He said that everything checked out fine, that they could not find any problem with the car and that there would be no charge for the time and effort of him or the technicians. And, oh, by the way, the car would be out in a few minutes after they had finished washing it. I have to say that my experience with Fletcher Jones that day was one of the best in my life. I had very low expectations when I woke up that morning. I was looking at costly repairs, long delays and lots of uncertainty. The reality became a truly amazing, uplifting and joyful experience. Dennis is an amazing employee who certainly made my day. He was sympathetic, professional, prompt and courteous beyond all expectations and requirements. His ability to take charge of my situation and make things happen speaks volumes about him and the leadership, management and vision of Fletcher Jones Imports. And the customer lounge is the best one by far! Coffee, donuts, bagels, newspapers, HDTV and a very hard working and efficient staff woman smiling all the time. And there were six other very satisfied customers happily waiting for their cars. Amazing! Thank you very much for reassuring me about the American business and work ethic. I will probably buy another MB because of this experience. More

I've owed several different makes (BMW, Audi, Infiniti, Porsche, etc) and I can say that in all my experience with other dealerships, nothing compares to the level of customer service and friendliness that Porsche, etc) and I can say that in all my experience with other dealerships, nothing compares to the level of customer service and friendliness that I continue to experience at the service department at Fletcher Jones Mercedes of Las Vegas. The entire team at FJM is great but I can honestly say that Doug Wolf is the absolute best AMG service techician in Nevada and arguably the country. His attention to detail and knowledge as it relates to diagnosing and fixing these these cars keeps me a loyal customer. He loves his job, these cars and most importantly his customers and it definitely shows. Fletcher Jones Mercedes is lucky to have him. Keep up the good work Fletcher Jones team! More

EVERY ONE AT FLETCHER JONES GOS THE EXTRA MILE TO HELP THERE CUSTOMERS ONE OF THE BEST DEALERSHIPS I HAVE EVER BEEN TOO CANT SAY ENOUGH ABOUT THE EXCELLENT CUSTOMER SERVICE THEY GIVE ME KEEP UP THE GREAT THERE CUSTOMERS ONE OF THE BEST DEALERSHIPS I HAVE EVER BEEN TOO CANT SAY ENOUGH ABOUT THE EXCELLENT CUSTOMER SERVICE THEY GIVE ME KEEP UP THE GREAT WORK AND HOW ALL OF YOU WORK AS ONE MARK RUDY MD PhD More

My wife and I have 1 Mercedes and 2 AMGs. We are tremendously lucky to have Doug Wolf be our automotive technician, engineer and mechanic. Mr. Wolf is not just the best in Nevada, but in the entire tremendously lucky to have Doug Wolf be our automotive technician, engineer and mechanic. Mr. Wolf is not just the best in Nevada, but in the entire world. Indeed, he treats our vehicles as if they are his own and I could not feel more confident with our service and repairs. In fact, I now have my parents bringing their 2 Mercedes vehicles to Las Vegas so Mr. Wolf can take care of and maintain their Mercedes vehicles. Thank you Mr. Wolf! More

Ana is a great employee. she was extremely helpful & informative. I just moved here from Northern California & had a horrible experience with Mercedes back in my home town If I hadnt worked with Ana I m informative. I just moved here from Northern California & had a horrible experience with Mercedes back in my home town If I hadnt worked with Ana I may have not stayed with Mercedes!! Thanks Ana for the welcoming attitude you had & the great service! More

If the review is regarding Josh, we can rate him as the best service person we met at Fletcher Jones at Sahara branch. The only concern is with the mechanic/s or the staff who performed the service on o best service person we met at Fletcher Jones at Sahara branch. The only concern is with the mechanic/s or the staff who performed the service on our car. First time that my husband took the car for oil change and check the "check engine" warning, he was told that the finding is due to "recall" and will be fixed with no cost to us. We were charged for oil change and service maintenance around $385.00 You had the car for almost 2 days and we were not offered a service car. When I drove the car to work, the check engine lght appeared again so I called Josh. He asked me to take the car which we did at 8 o'clock Friday, after Thanksgiving. The finding this time was that, it was the exhaust camshaft that need to be replaced and we have to pay since it is not with the recall problem. We are wondering why the mechanic did not see that problem the first time they checked the "check engine" warning. This time we were charged $376 + And then when we left your place, light came up (left turn signal...) We were so exhausted dealing with the series of incidents that were not noticed by the mechanic. My husband and I always thought that when the car is servced by you, that the mechanic does a thorough inspection of the car befre releasing it to the customer. More

The service here is excellent !!! I had a service consultant named dave fast , he is great ! Brian the technician fixed my car the same day I brought it in . consultant named dave fast , he is great ! Brian the technician fixed my car the same day I brought it in . More