Fletcher Jones Imports - Service Center

Just a classy place!! As always, I am never dissatisfied! This dealership is just a classy place on all levels!! Always friendly, professional efficient and attentive. Th As always, I am never dissatisfied! This dealership is just a classy place on all levels!! Always friendly, professional efficient and attentive. Thank you for always taking care of me Tony and Spencer :)) More

Slept through it Got there early, dropped the Smart Car off, went to the lounge and slept. Woke up, got coffee and it was done. Josh was great, he is a great service p Got there early, dropped the Smart Car off, went to the lounge and slept. Woke up, got coffee and it was done. Josh was great, he is a great service person. Looking forward to my next service, I need the down time. More

Excellent service! I called my service representative John Sarantidis regarding a broken fuel door cover.He ordered the door on Monday, had it sent to paint and installe I called my service representative John Sarantidis regarding a broken fuel door cover.He ordered the door on Monday, had it sent to paint and installed on Wednesday. The install took a few minutes! That's excellent service! I can't say enough about John's attention to detail and first rate service! More

Friendly and always efficient. In and out no issues. Always a pleasure to deal with Spencer Kaplan. He went out of his way to make sure my car needs were handled. Thank you In and out no issues. Always a pleasure to deal with Spencer Kaplan. He went out of his way to make sure my car needs were handled. Thank you More

Best Service Ever! Curtis Cherry runs the best service department ever. I am always treated like a valued customer and my expectations for good service continue to be e Curtis Cherry runs the best service department ever. I am always treated like a valued customer and my expectations for good service continue to be exceeded. This dealership has earned my loyalty. Thank you so much for consistent excellent service. More

Service Fletcher Jones has always delivered 5 star service, would highly recommend to anyone. This is the best Mercedes Benz in Nevada, dont hesitate to call Fletcher Jones has always delivered 5 star service, would highly recommend to anyone. This is the best Mercedes Benz in Nevada, dont hesitate to call and make an appt, or do a walk in. More

Disrespectful, pompous & slow. Very disappointed with Josh Sutton & Fletcher Jones. I arrive to get an oil change for my S550 & am led into Josh's office, he's on the phone and does Very disappointed with Josh Sutton & Fletcher Jones. I arrive to get an oil change for my S550 & am led into Josh's office, he's on the phone and doesn't acknowledge me. After several minutes on the phone he looks up and says can I help you and acted bothered and as if he was doing me a favor and bothered by my presence. Terrible service all the way around and their "express oil change" took 3 hours. Avoid this dealership & go somewhere that values your business and patronage. More

Outstanding job performance and customer service!! Ryan Cross always is exceptional!! Always makes us feel safe, and he is so caring, knowledgeable and helpful!! And all the Mercedes team do a fantasti Ryan Cross always is exceptional!! Always makes us feel safe, and he is so caring, knowledgeable and helpful!! And all the Mercedes team do a fantastic job!! More

Service Center Everytime i come to Mercedes Service Center Dave Fast takes good care of me. Thank You Dave for making everything go smooth and taking the extra step Everytime i come to Mercedes Service Center Dave Fast takes good care of me. Thank You Dave for making everything go smooth and taking the extra step to get me a loner car. More

Great customer service Dennis is great he always keeps us informed even if he is busy. The staff with the rental cars and cashier are very professional too. Dennis is great he always keeps us informed even if he is busy. The staff with the rental cars and cashier are very professional too. More