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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,535 Reviews

1,535 Reviews of Fletcher Jones Imports - Service Center

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December 12, 2017

Ryan is great professional and understanding Everyone is kind and very attentive. We are always treated well when we take our car in for service. The process is always quick and easy. They make g More

by Pete123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The ladies at loaner center are so nice and kind., Ryan Cross, Mihatta Konjan
Dec 13, 2017 -

Fletcher Jones Imports responded

Hi Pete, Thank you for taking some time to give us feedback. Our guest's satisfaction is a top priority of ours. It is a pleasure to see that the team is exceeding those high standards of quality service. As always, if we can assist you any further, please reach out to us. -Azalea Hann, Client Relations Manager

December 11, 2017

always most professional I have always been treated with the upmost respect. continuous contact with updates, and very attentive. expedient and pleasant. comfortable lounge. More

by kmklv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cross
Dec 12, 2017 -

Fletcher Jones Imports responded

Hello, Thank you for taking some time to give us your feedback. Our team of associates are excited to hear that you were assisted with the best possible service on your visit with us. As always, please let us know if we can be of any further assistance. -Azalea Hann, Client Relations Manager

December 09, 2017

Premier Service: The best it can be! I have been a member of the Mercedes Benz Club of Las Vegas and have also served as its President, Vice President, and on the Club’s Board Of Director More

by PJTK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shai Winograd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doris Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kaplan, Tom Zumbo, Curtis Cherry, Van Larrison (a true expert of all new and older Mercedes vehicles), Jaimie Callahan, Edgar Jocobi and Christa Hartman, Maxine Linihan, Marcela Patricio, Guest Relations
Dec 11, 2017 -

Fletcher Jones Imports responded

Thank you very much for your feedback. It is so wonderful to see that your experience with us here at Fletcher Jones Imports stands to stay exceptional. We value your loyalty and stellar recommendations and look forward to many more years working together. -Krista Alshouse, Client Relations Manager

December 06, 2017

Ryan always is professional and quick to assist. Updated: Please ee above for the review. I am pleased with service and dealership personnel. I have several Mercedes and have used the facility for More

by Kopcha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cross
Dec 07, 2017 -

Fletcher Jones Imports responded

Hello, Thank you for your feedback. We are very glad to see you have been working with us for quite some time and we truly value your loyalty and appreciate your recommendations. We look forward to your next visit with us. -Krista Alshouse, Client Relations Manager

November 09, 2017

Amazing I have been working with Ryan Cross as my service advisor .I have had only one other service advisor who has besides Ryan Cross and she recently trans More

by SMorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cross
December 20, 2016

Excellent Josh Singer Is One Of the Best Service Consultants I Have Dealt With In A Long time Honest ,Dependable And Gets The job Done Right The First Time . Fl More

by rudymd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Singer , Kyle, Grant
Dec 30, 2016 -

Fletcher Jones Imports responded

Thank you for taking the time to share your feedback about Josh and Kyle. We are very fortunate to have such exceptional associates on our team. I am glad to hear that they were able to deliver the best experience for you. If we can be of any further assistance, please feel free to contact us. -Azalea Hann, Client Relations Manager

December 08, 2016

Worst mechanic experience ever I am 54 years old, I got my 1st car when I was 15 an old Buick Opal my step dad bought for me for 150.00, I have been licensed since 16, I have never More

by Anseladon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Eich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2016 -

Fletcher Jones Imports responded

Thank you sharing about your experience. When you brought your Mercedes-Benz to us the first time, it was for routine maintenance; the second visit was for a check engine light. We determined that the aftermarket exhaust system, that was recently installed by another shop, may be an issue. Our recommendation was to replace the exhaust system with factory authorized parts, which you declined. We did not hear from you again until this November when you, again, came in for routine maintenance, and again, were having an exhaust system issue. We take responsibility for our work and document any/all diagnostics and recommendations. We cannot be held responsible for work done by other mechanics or shops. We have made efforts to reach you and assist in determining the causes and attempt to fix your vehicle. You have declined. In an effort to show good faith, we are refunding your most recent repair and hope that you are able to resolve your issues another way. Krista Alshouse Business Development Manager

September 14, 2016

You'll always get excellent service from Dennis Eich!!! You'll always get excellent service from Dennis Eich! He treats everyone with respect no matter their age (from 20s to senior citizens into their late More

by ELLEN BERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2016

Caring Service and Accommodations I was given a thorough overview of what repairs would be needed as well as an estimate of expenses that would be involved. While I waited, I had very More

by Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2016 -

Fletcher Jones Imports responded

Thank you for your kind words about our service department. We like to ensure each guest is comfortable while repairs are being done on their cars. Thank you for choosing Fletcher Jones Imports! Regards, Krista Alshouse, Business Development Manager.

July 07, 2016

Best dealership! Great customer service. Service advisor is very professional and generally interested in resolving my service needs. Josh is very accommodating and si More

by Parart545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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