Fletcher Jones Imports - Service Center

The service advisor, Dennis, was extremely unprofessional and challenging to deal with. Refused to adhere to warranty policy on tires and insisted on arguing with me and the Henderson dealership for over 20 and challenging to deal with. Refused to adhere to warranty policy on tires and insisted on arguing with me and the Henderson dealership for over 20 minutes. Insisted he needed to see the actual invoice before warranty my tire after 13 months . I have never come across someone so disrespectful at a dealership. More

I have been satisfied with all the customer service and honesty! Josh is professional and always helpful and kind! Thank you so much!👍 honesty! Josh is professional and always helpful and kind! Thank you so much!👍 More

GLK350 Service Date- July 31, 2024: Mr. John Clough of Service Department was very helpful and very professional in handling my service request. Kyra Green of Car Loaner Department was very John Clough of Service Department was very helpful and very professional in handling my service request. Kyra Green of Car Loaner Department was very accommodating and helpful. They have a perfect customer service, and I cannot complain of anything else. My car was done in a reasonable time, and I am enjoying driving it around. See you until my next car service. Thank you very much! More

Great customer service. Dave Miller went above and beyond to accommodate any and all of my needs. Even utilized their friendly and convenient shuttle service. Highly recomme Dave Miller went above and beyond to accommodate any and all of my needs. Even utilized their friendly and convenient shuttle service. Highly recommend! A+++ More

Great service high energy and Josh Sutton is simply the best he’s understanding and very patient best he’s understanding and very patient More

Sprinter van service is Very professional and courteous. We brought our Isata 3 Sprinter RV in-n foe Service A. We brought our Isata 3 Sprinter RV in-n foe Service A. More

Dave listened to my concerns and applied a solution. Even showed me how to lock and unlock with keyless entry. Only had my car for 2 years. Even showed me how to lock and unlock with keyless entry. Only had my car for 2 years. More

Dennis Eich is the very best! Our service manager for over 15 Years! He goes beyond the call of duty! Our service manager for over 15 Years! He goes beyond the call of duty! More

Great Service! My car was ready in 3days! After being dropued off for service. Would recommend this dealership. My car was ready in 3days! After being dropued off for service. Would recommend this dealership. More

As always, Fletcher Jones Import service department is the absolute best, Dave Miller is a superior manager of our car's service. He is second to none. We trust him and we rely upon his judgement. We kno the absolute best, Dave Miller is a superior manager of our car's service. He is second to none. We trust him and we rely upon his judgement. We know that he has our best interests in mind with every suggestion. Also, we appreciate the professionalism of Darin who pics up and/or delivers our car so reliably. More