Fletcher Jones Imports

This is our third lease from Fletcher Jones. Without exception, our experience has been outstanding. Our service advisor, Spencer Kaplan, has taken excellent care of us for all these years, going ou exception, our experience has been outstanding. Our service advisor, Spencer Kaplan, has taken excellent care of us for all these years, going out of his way to make sure everything is done correctly at our convenience. Everyone at Fletcher Jones is very professional and courteous, both on the phone and in person. More

We were amazed to sign, seal, and deliver a new car within an hour! Even with the two week delay, Jay was very good about keeping us informed as to the status of our car. Today, second day of ownersh within an hour! Even with the two week delay, Jay was very good about keeping us informed as to the status of our car. Today, second day of ownership, heard a beeping sound, but no idiot lights. Called Jay who said he would check it out, as he was driving to work. Within 10 minutes he called back with the solution: Close the door properly. Now that is service! We were amazed at how pleasant an experience this was! More

Great service this is my 10yrs w/ this dealership. Tom have always been on top of the game! The current lease that I got is a Great deal. The new S63 is an animal. The customer service have been excell have always been on top of the game! The current lease that I got is a Great deal. The new S63 is an animal. The customer service have been excellent, they even send somebody to my house to program garage doors. More

As always the service and employees are above expectations. I am always made to feel welcome, and the staff listens to my concerns and is able to address and handle my requests. I have another v expectations. I am always made to feel welcome, and the staff listens to my concerns and is able to address and handle my requests. I have another vehicle, which is serviced by another car manufacturer where the service is good but not in the same category as your service department. Especially Dave Fast (welcome back) and Joshua. Because of that I am looking at possibly either selling my other vehicle or trading it in and leasing a Mercedes from your dealership. I am definitely keeping my CLK 500, but I like having two vehicles. Again, love the service and the courtesy that is extended by your staff. I have been in Vegas for 29 years and have owned/leased 10 vehicles and have known of Fletcher Jones for all of these years, but since I purchased my used Mercedes I would never deal with any other compamy Annese J Dunleavy 702-203-3269 More

I will never buy a mercedes in las vegas soley based on the treatment I received at this dealership. I now own 2 BMWs because they have given me exceptional service and much better financing. I feel that the treatment I received at this dealership. I now own 2 BMWs because they have given me exceptional service and much better financing. I feel that if you spend $100,000 on a car from someone, you should get a little help from them when something is wrong. I suppose I would have been treated better by mercedes if I had spent more money or have fake boobs. The BMW dealer has treated me so well I will never go anywhere else. More

We have been taking our Mercedes to Fletcher Jones for service since we arrived in Las Vegas in 2003. Dave Fast has been our Service Advisor since 2003 and continues to serve us in that capacity today. service since we arrived in Las Vegas in 2003. Dave Fast has been our Service Advisor since 2003 and continues to serve us in that capacity today. Dave left Fletcher Jones for a short period of time last year and we sorely missed him. We were elated when he returned. We rank Dave and Fletcher Jones at the very top of automobile dealerships we've interacted with over the last many years. Dave has always provided us with prompt attention and accurate and timely information about our vehicle. Dave makes us feel important as Fletcher Jones customers. The Fletcher Jones dealership located on Sahara is first class. It is always clean and has easy check-in and check-out. The "customer waiting" area is very pleasant and well-equipped to make customers feel comfortable. The Sahara location is a vast improvement over their old location on Rancho. The service personnel we come into contact with are always pleasant and anxious to assist. We highly recommend Fletcher Jones to others. And, if they can get Dave Fast as their Service Advisor, it would be a double win. More

Dave Fast has been my service writer for all of my cars for many years. It is one of the relationships in business that is absolutely no hassle. Dave and his crew get the work performed correctly the fir for many years. It is one of the relationships in business that is absolutely no hassle. Dave and his crew get the work performed correctly the first time. It is a collaboration of constantly reviewing the routine mantainance with an eye towards upcoming service intervals. If an owner sticks with Dave and his crew, costs and time lost to service is minimal. I highly reccomend Dave and this dealer. More

We had a great experience purchasing our vehicle at this dealership. The staff was very friendly and we received great pricing. Alan and Ariane were wonderful to work with through the whole process. I would dealership. The staff was very friendly and we received great pricing. Alan and Ariane were wonderful to work with through the whole process. I would recommend this dealership to a friend and do business here again. More

I have been a loyal Fletcher Jones MB customer for almost 10 years now. From the moment you walk thru the doors, this dealership represents a "FAMILY"...! I am part of the family. My friend/ salesman, Rex B 10 years now. From the moment you walk thru the doors, this dealership represents a "FAMILY"...! I am part of the family. My friend/ salesman, Rex Babin is the most kindest and sincere salesman you could EVER ask for. Maxine in Financing....what can I say...LOVE HER...Nancy Hana in warranty...a dollie. Azelea Acosta...an asset to this company and sweet tooooo!....Brianna Gross in the loaner dept....always there when you need help, I have had my share of troubles over the years and she has always been there with a smile and a loaner key in her hand...Now the bestest for lastest....Dave Fast...Honest, kind, fair...and most of all reliable. I have never pulled in and have him not smile and take care of all my needs...a true friend in the car industry.There is a commercial that uses the line..." when your here you're family" well it is certainly the same way here in Las Vegas @ Fletcher Jones...I am blessed...THANKS !!! Gary Adamski More

From the GM Steve Kaplan to Dave Fast in service to Brianna Gross in the loaner car department this dealership exemplifies "quality service". Led by Steve (GM) his no nonsense straight talking ways ar Brianna Gross in the loaner car department this dealership exemplifies "quality service". Led by Steve (GM) his no nonsense straight talking ways are always appreciated and certainly a refreshing trait when it comes to purchasing a vehicle. When the time comes for service, Dave Fast is always helpful, respectful of your time and hard working. Brianna in the loaner car department consistently has perfectly clean and well maintained loaners. I can't express how fabulous the service and experience is at this dealership. I highly recommend both the dealership and more specifically employees such as aforementioned who make trips to Mercedes an actually pleasant experience. More