Fletcher Jones Imports

I would like to start by saying I rarely write reviews for businesses, but this dealership, and more importantly the employees, deserve recognition for their outstanding customer service. I recently purch for businesses, but this dealership, and more importantly the employees, deserve recognition for their outstanding customer service. I recently purchased a Mercedes from Fletcher Jones and was treated to the best experience I’ve ever had with a dealership. In the past I ran operations for multiple auto auctions, so I have dealt with hundreds of auto dealerships. Fletcher Jones Mercedes is one of the most well run and courteous dealerships I have ever been to. The exceptional service started with David Schultz. He is the opposite of the cliché, high pressure car salesman. Not only was he kind and easy to deal with during the sale, his service after was just as remarkable. I would recommend David to anyone looking to take the hassle out of buying their next car. After purchasing, my next trip to the dealership to pick up my tags is something I will never forget. First of all, when you purchase your car the dealership will get your license plate from the DMV free of charge. For anyone who has stood in line at the DMV, you know what an amazing benefit this is. When I walked into the showroom a salesman approached me to ask if he could be of assistance. I told him, “No, I’m just here to pick up my tags.” With a smile he told me he’d walk me back to financing. He waited while I signed for it, grabbed a screwdriver on this way back out to the car with me and changed the plate. He said, “Enjoy your new car” and I was on my way. This may not seem like much, but none of the things he did for me were his job and he did them all with a smile. The little things like this set Fletcher Jones apart from any other dealership. Since my purchase I have been back for minor service and repair and am happy to report the exceptional service continues in every department. If you are in the market for a new or used car, I highly recommend Fletcher Jones Mercedes. More

My service adviser is extremely helpful. I had an uissue with tire pressur on my 2007 MB S-550. I called my advisor and he immediately told me to bring it in. With little more than 20 minutes notice, he a with tire pressur on my 2007 MB S-550. I called my advisor and he immediately told me to bring it in. With little more than 20 minutes notice, he arranged to have my car serviced as soon as I brought it in. Even a couple of other minor items that I threw at them upon arrival, didn't faze him a bit. He is the prime reason I continue to use Fletcher Jones service to handle both of my MB vehicles. Further, the customer waiting area is well equipped for the customers. Not only do they have a very comfortable lounge area with coffee, a snack bar and a large flat-screen TV, they also have an area with cubicles that allows one to get productive work done. Each cubicle contains a telephone and wi-Fi internet access. Greqat team - great job! More

Mark Chernine was an absolute pleasure to work with. He saw right away that we were adverse to a hard sell approach and instead gave us what we wanted - information and advice. He showed himself to be an saw right away that we were adverse to a hard sell approach and instead gave us what we wanted - information and advice. He showed himself to be an expert on the vehicles in question and worked to help us find the right car for our family. He provided us with a wealth of knowledge about both the brand and the vehicle we were looking at - the E-350. He did not pressure us to make a purchase and even offered tips about how certain features we were considering (e.g., the panorama roof) might not be the best choice for the Las Vegas climate. He was 100% willing to work with us on the numbers and did not do what virtually every other salesperson has done with us during negotiations (e.g., he did not behave in an adversarial manner, talk down to us, belittle our numbers, or cop an attitude). He is the sole reason why we chose this dealership as oppose to any of the others. We look forward to a long relationship with Fletcher Jones Imports. More

Outstanding customer service, that's what it's all about. I'm very happy to be a lifetime member of the Fletcher Jones community. Thanks so much everyone! I'm very happy to be a lifetime member of the Fletcher Jones community. Thanks so much everyone! More

Our service advisor was excellent. He explained the time frame and pricing and kept us updated. One part was supposed to arrive next day. He arranged a loaner and next day called us immediately ( between 9- frame and pricing and kept us updated. One part was supposed to arrive next day. He arranged a loaner and next day called us immediately ( between 9-10 am), once vehicle was done. More

After my seven past years with Desert Audi, one could accurately bet that I am a very loyal customer. I will also point out that I am a very tough sell, too. From the moment I was greeted by Wyndell Fr accurately bet that I am a very loyal customer. I will also point out that I am a very tough sell, too. From the moment I was greeted by Wyndell Frazier (my sales consultant and new buddy), I knew that Fletcher Jones Imports would be the dealer where I would find the right vehicle for me. As the day progressed, I had the opportunity to meet Wyndell's colleagues: Tom Zumbo (the general sales manager who appears to be the best at what he does in southern Nevada and far beyond), Doris Richey-Newton (a very sharp finance & lease manager who is an all-around class act...they are very lucky to have her in their corner) and Brenda Mills (another jack-of-all-trades who explained all of the features). The level of professionalism was refreshing and they all seamlessly worked together throughout the process. I truly never felt like I was at a car dealership but rather just sitting around a living room, talking business (and a little sports). From start-to-finish, my experience was a perfect 10 (or a perfect 5 on the DealerRater scale). Fletcher Jones Imports has a new loyal customer for life. Well done. More

I love the entire staff at Fletcher Jones Mercedes-Benz. I'm there often having my car washed and I'm always treated like a person of value. I am a repeat customer and will continue purchasing from Fletcher I'm there often having my car washed and I'm always treated like a person of value. I am a repeat customer and will continue purchasing from Fletcher Jones Mercedes-Benz in the future. More

An excellent experience from the moment we walked in the door. The entire staff seems to like where they work and they we're exceptionally friendly and professional from beginning to end. This is my 3rd l door. The entire staff seems to like where they work and they we're exceptionally friendly and professional from beginning to end. This is my 3rd leased car from Steve Kaplan and I could not imagine going anywhere else. He and his team are wonderful. My lease was near expiration and I was waiting for the 2012s to arrive. Steve had mentioned several months back that the CLS 550 had an all new body style and it would be worth the wait. Dave called me the day the 1st one arrived and said they'd hold it for me to come take a look at. Loved it the minute I saw it - perfect color combination and extras. And the whole negotiation and finance process is so effortless. They took care of everything in a matter on minutes. Brenda Mills is so knowledgeable about the entire package - she walked me through all the car's features with such ease. She also offered to help me transfer over my Sirius account to my new car so I wouldn't be stuck on the phone with them. Ryan Cross was also a pleasure to work with on the window tinting and other additional services. Without fail, everyone at Fletcher Jones Mercedes makes car buying an exceptional experience. More

Great customer service!!! Everything from Sales, Finance, Service and car delivery was outstanding... will recommend and buy from again!!! Don took the time to go over all the features on my S350, Doris w Service and car delivery was outstanding... will recommend and buy from again!!! Don took the time to go over all the features on my S350, Doris was very clear, friendly, and percise in Fiance. Renee in car delivery was awesome!!! More

These folks provide great service. They have helped me restore an older MB that was in need of major maintenance due to the age of the car. They completed the work timely and in an expert workman fashion. restore an older MB that was in need of major maintenance due to the age of the car. They completed the work timely and in an expert workman fashion. I recommend them for anyone looking for extensive knowledge, parts availability, and friendly service folks. More