Fletcher Jones Imports

We have been a return client of MB since 2000 from the Ray Catena dealership in NJ to the Fletcher Jones dealership here in Vegas. In between, we have dealt with other dealerships but have not felt the qu Ray Catena dealership in NJ to the Fletcher Jones dealership here in Vegas. In between, we have dealt with other dealerships but have not felt the quality level of client satisfaction from them. FJ on W. Sahara's Service has set the bar for customer service and friendliness. They bring their customers back to the very reason why they only want to return for sales and service. More

The Service Advisor is friendly and knowledgable. He explains the service needs and if possible gives you options. Drop off and pick up is always easy. If you need to wait the waiting room is comfortab explains the service needs and if possible gives you options. Drop off and pick up is always easy. If you need to wait the waiting room is comfortable. More

Fletcher Jones is a first rate dealership. I am very satisfied with the service the dealership provides. I was an automobile dealer many years ago with a critical eys regarding dealerships. Fletcher Jon satisfied with the service the dealership provides. I was an automobile dealer many years ago with a critical eys regarding dealerships. Fletcher Jones is just fine with me. More

Over the last 16 plus years I have had the pleasure of owning and having four Mercedes Benz cars serviced at Fletcher Jones with superb customer service results always!!!! I have had several service coor owning and having four Mercedes Benz cars serviced at Fletcher Jones with superb customer service results always!!!! I have had several service coordinators but every one was just perfect. Dave Fast has been handling my service for at least the last six plus years. I always recommend and brag about this dealership whether it is for sales or service. I have recommended them for other vehicle owners as well. My neighbors tried to tell me to buy a lexus and use their dealer and I said no because I love Mercedes!!! Guess what? They now have mercedes also!!!!!! More

My experience with Fletcher Jones was outstanding. My husband recently leased a vehicle from them and now it was my turn. Howard Manoff is the gentleman I worked with. In addition to being very friendly, husband recently leased a vehicle from them and now it was my turn. Howard Manoff is the gentleman I worked with. In addition to being very friendly, he was no nice and knowledgeable. He quickly gained my trust and gave us a great deal on a beautiful car. My husband and I don't see ourselves getting another vehicle from anybody else in the city. Doris is wonderful too. She thoroughly went over the contract with my husband and I. She was friendly, informative, and also exuded nothing but honesty. Fletcher Jones Mercedes is quite frankly, the best. I look forward to doing business there in the future from here on out. To say that I strongly recommend them is an understatement. More

Maxine is truly a wonderful person. She is an asset to Fletcher Jones and her customer service skills along with her colleagues made it a great experience for me. I felt I was given a gift. Thank you so Fletcher Jones and her customer service skills along with her colleagues made it a great experience for me. I felt I was given a gift. Thank you so much. Sincere regards, Lawrence Kosmuch More

I came to the dealer to view and possiboly purchase a new vehicle. I met with a sales associate and was shown several type of vehicles and ultimately purchased one. experience was not high pressured and was vehicle. I met with a sales associate and was shown several type of vehicles and ultimately purchased one. experience was not high pressured and was easily handled. More

Gary is great to work with. He's friendly, honest and knows my car as well as I do. He's an asset to the organization. knows my car as well as I do. He's an asset to the organization. More

My experience at Fletcher Jones was outstanding. In the past I would always purchase used cars through a friend who was a dealer. Then I began to consider leasing. I was also fortunate to have a friend tha past I would always purchase used cars through a friend who was a dealer. Then I began to consider leasing. I was also fortunate to have a friend that brokers leases on vehicles for great rates. However, I wished to do business locally in Las Vegas because this is where I reside. I called Fletcher Jones Mercedes in Las Vegas and went on to meet their fabulous staff in succession. I first called a wonderful man named Tom Zumbo who put me in touch with Howard Manoff. Howard is excellent. He has a great personality, is straight up in regards to their maneuverability on new leases or sales, and knows the vehicles inside and out. I knew immediately that Howard is the person with whom I wish to create a long term relationship from an auto leasing standpoint. After Howard and I agreed on a price, which actually was better than my broker friend's prices, I met Doris in finance. It was my first time leasing and they made me feel comfortable and did not try to up-sell me on anything. There were no hidden charges or fees. Everything went smoothly and left me feeling great. I lastly met Brenda Mills, the new vehicle specialist. She spent an hour with me and my wife and went over every single feature of our new car. She was patient, informative, and fun to learn from. The overall experience at Fletcher Jones was so great that we will be going back their within a few weeks to lease my wife a new car. I hope this review may help those of you considering this dealership. I assure you that the information above, which may sound too good to be true, was my real experience there. Fletcher Jones Mercedes is certainly the only dealership with whom I plan to do business in the future. Regards, Dr. J More

Every time I go into the F-J Mercedes Dealership, I am warmly greeted. When my Salesperson, Sandy Wolf knew I was coming, she greeted me even BEFORE I entered the showroom. She always has a friendly smi warmly greeted. When my Salesperson, Sandy Wolf knew I was coming, she greeted me even BEFORE I entered the showroom. She always has a friendly smile; and has the patience of a Saint. I had to drive quite a few models until I decided on the one that was right for me. Sandy goes the extra mile in finding the 'right' car for her clients. The process continues with your dedicated staff, from Doris in finance, to Maxine who seems to do her best to make the sales process a memorable one. Of course Brenda does a great job of 'teaching' you the new techno features in record time; then Ryan takes over to make sure all the bells & whistles go on right; followed by a friendly greeting from Dave Fast, my Service Advisor when I come to the Sahara Dealership. Course, when I am in Henderson, Michael Crowder is right on top of my service needs there; along with others like Megan, Joe (2 of them) and Ron. Why is it so easy to remember their names? They are all memorable people. Congratulations to Fletcher Jones for having a great staff and continuing to make it a delight to come to the Dealership for sales, and/or service. Thank you, Linda Cassese More