Fletcher Jones Imports

The reason I gave an over all great rating to Spencer Kaplan of Fletcher Jones Mercedes-Benz Is due to his outstanding customer service. Spencer consistently raises the level of customer service Each and Kaplan of Fletcher Jones Mercedes-Benz Is due to his outstanding customer service. Spencer consistently raises the level of customer service Each and every time I come to the dealership for service. Whether it be something as nominal as fixing my cigarette ashtray Or my air-conditioning Spencer addresses each issue with the same professional attitude. Spencer should be Complemented for his exemplary customer service. Lance Alderette More

I purchased my Mercedes from this dealership and have been going to this same dealership for all my services. My rating is solely based on my experience with Dave Fast. He is the most professional, reaso been going to this same dealership for all my services. My rating is solely based on my experience with Dave Fast. He is the most professional, reasonable, and friendly service advisor I've had the pleasure of dealing with. He provides a high quality of customer service. I have been to several other service providers at this dealership over the last 5 years. My past experiences have been mostly frustrating, time consuming, and over priced dealing with primarily incompetenant and arrogant service advisors. If you go to this dealership the ONLY service advisor I would recomend is Dave Fast. More

Every time I take my car to Spencer it’s easy and everything is taken care of. It’s a pleasure doing business with people that care. everything is taken care of. It’s a pleasure doing business with people that care. More

I have been impressed with the level of service afforded me during my whole experience with Fletcher Jones - from vehicle purchase through after sales to maintenance services. This team has given their whol me during my whole experience with Fletcher Jones - from vehicle purchase through after sales to maintenance services. This team has given their whole in making me feel an important client. I have held them up as the epitome of good service to friends and colleagues, promoting a friendly but always totally professional attitude towards their customers. I look upon them all as friends, within a relationship where I feel I can rely upon them to provide the very best of service. Their operation runs like a well oiled machine - or one might even say as a well maintained Mercedes Benz. More

I am so very impressed with this dealership! The service from Spencer Kaplan is by far the best experience I've ever had with a service department representative. from Spencer Kaplan is by far the best experience I've ever had with a service department representative. More

My experiences over the past 20 plus years have been only at the highest quality that one expects from a Fletcher Jones brand, and I can't say enough good thing about Rick McBride, what a gentleman. Paul and at the highest quality that one expects from a Fletcher Jones brand, and I can't say enough good thing about Rick McBride, what a gentleman. Paul and Tina Drago More

This is the best team that my dad and I have encountered This is the best team that my dad and I have encountered in any dealership, period! The service is phenomenal, the food is delicious and the treatme This is the best team that my dad and I have encountered in any dealership, period! The service is phenomenal, the food is delicious and the treatment customers receive is hands down the most respectful, professional and welcoming of all. Shai Winograd was the first person to greet me into the dealership. He showed me all the cars they had in stock (Smart) and gave me a detailed explanation about the features and benefits of having a Smart car, furthering my knowledge about the car I wanted to buy. When we (my dad and I) came into his office, we sat down and he offered us some nicely chilled water, which was great because of the heat out there (thumbs up!) On the computer, he looked up when a new car with all of my specifications was arriving. It arrived just two days after being in the ports! He gave us a tour of the dealership and its courteous personnel, all greeting us with a smile. The next day I was signing a contract and received my car on the third day. Shai knows how to make the sale without any pressure, he knows the cars and how to sell them, is patient and explicative, and my dad and I had a great time chatting with him in the office while we waited approval from Mercedes-Benz Financial. In approximately two hours, everything from the car I wanted to the documentation signing, was complete. We got treated like family. When the car arrived, he called me to let me know about its arrival. He even sent me pictures of the car! He's followed up on how I am doing with my new car ever since I bought it. That is true service, dedication and quality of work. Many, many thanks! P.S.: They even give your car free car washes! Dorris Richey helped us with the contract. She explained everything about the contract as we went through and signed it. She was quick, thorough and efficient in the signing process. The whole process took around thirty minutes. That is super quick! She smiled as we spoke about the contract, too. Thank you! Maxine Linihan helped us with setting up the insurance and finishing up everything else. She was also very happy to help, efficient and quick in her work. What a great team you all are. Thank you for your hard work, dedication and great service! I will always keep you in mind when making another purchase! More

My wife andI have been dealing with Fletcher Jones Imports for over 11 years. We have purchased every vehicle through one salesMAN, REX Babin, and his service has been superb. We would not consider Imports for over 11 years. We have purchased every vehicle through one salesMAN, REX Babin, and his service has been superb. We would not consider dealing with any other sales person, but him. We have purchased 5 vehicles over the years with Rex as the salesman and we have been extremely happy with every vehicle and the purchasing experience. Rex is extremely knowledgeable, courteous, capable, and helpful. When he says he will perform a service or get back to us with information, he ALWAYS has. Our most recent purchase was a 2013 Smart car. We love it and it functions perfectly. We feel Rex was the key to sealing the deal for our purchase. As usual, he was very knowledgeable. Doris and Rene did a terrific job with the financial aspects and the vehicle operational presentation. For our previous purchases, which were M and S Class Mercedes, Maxine Linihan handled the financial issues and was superb. Since purchasing our first Mercedes at Fletcher Jones Imports in 2001, we have used the dealer's facility for maintenance and repair services, and we are extremely satisfied. We would not consider letting anyone else handle repair services. Dennis Eich has been our service consultant for years and we feel his is the best in the business. He knows the vehicles, adjusts service schedules to our schedules, moves the vehicles quickly and efficiently, and provides superb quality service. He has NEVER let us down and we have never brought one of our vehicles back for the same repair service. His recommendations on driving and systems operation have saved us financially and have allowed us to drive our vehicles for many years safely and with confidence that they will perform perfectly. Owning an S Class Mercedes is wonderful, but having the confidence in knowing that it is in top notch mechanical condition is key to maintaining a high quality of safety when we drive the vehicles anywhere. When I have talked to friends about our vehicles and how well they are maintained, our friends line up requesting to purchase our vehicles when we are in the market to purchase a new replacement vehicle. They know that ours are well maintained and in terrific shape. We attribute this to the Mercedes Service Team at Fletcher Jones Imports. More