Fletcher Jones Imports

Excellent Experience Mike Mondesi, my sales/leasing consultant, made my smart car experience superb. He was honest, patient and he had the answers to my questions. He kn Mike Mondesi, my sales/leasing consultant, made my smart car experience superb. He was honest, patient and he had the answers to my questions. He knows the car, it's features and the financing. He explained the strengths and weaknesses of the vehicle based on my needs and wants. Working with the finance department he also made sure that the lease was affordable for my budget. I always felt that I was being treated with respect and honesty. Fletcher Jones Imports is a great place to go to buy or lease a car. I leased my smart car months ago but only found out today that this site was available to provide feedback. More

Outstanding job performance and customer service!! Ryan Cross always is exceptional!! Always makes us feel safe, and he is so caring, knowledgeable and helpful!! And all the Mercedes team do a fantasti Ryan Cross always is exceptional!! Always makes us feel safe, and he is so caring, knowledgeable and helpful!! And all the Mercedes team do a fantastic job!! More

A Very Merry Christmas I walked in and was browsing when I met Donnie D. He was very knowledgeable and patient, as he not only helped me by answering all my questions, but b I walked in and was browsing when I met Donnie D. He was very knowledgeable and patient, as he not only helped me by answering all my questions, but by also locating it out of state and getting it delivered before Christmas!! The whole process was stress-free and handled very professionally... More

Excellent Experience The Team at FJ Imports always does an outstanding job. We look forward to buying our next car with their help as well. Thank you to Tom Zumbo and The Team at FJ Imports always does an outstanding job. We look forward to buying our next car with their help as well. Thank you to Tom Zumbo and his team. More

Josh singer is very knowledgeable and professional. Service is good and efficient. Would like to suggest that make the invoice understanble to people like us, in addition to codes, spell out name of par Service is good and efficient. Would like to suggest that make the invoice understanble to people like us, in addition to codes, spell out name of parts and work in common words, so we know what had been done and related costs. this would help us to know our car better. More

Service Center Everytime i come to Mercedes Service Center Dave Fast takes good care of me. Thank You Dave for making everything go smooth and taking the extra step Everytime i come to Mercedes Service Center Dave Fast takes good care of me. Thank You Dave for making everything go smooth and taking the extra step to get me a loner car. More

Great customer service Dennis is great he always keeps us informed even if he is busy. The staff with the rental cars and cashier are very professional too. Dennis is great he always keeps us informed even if he is busy. The staff with the rental cars and cashier are very professional too. More

Alison's review Ray and Ivan were great to deal with.. I will definitely recommend you. Awesome buying experience. They made the whole buying experience very easy ans Ray and Ivan were great to deal with.. I will definitely recommend you. Awesome buying experience. They made the whole buying experience very easy answers extremely professional. More

Service Team is the Best I have been coming to the Fletcher Jones dealership for more than three years. There was nothing about this particular visit that stands out--and tha I have been coming to the Fletcher Jones dealership for more than three years. There was nothing about this particular visit that stands out--and that's a good thing because the team is uniformly excellent. My car was in for scheduled maintenance this time and they had it in and out of the service area in slightly more than an hour, which included a thorough cleaning both inside and out. The only area for improvement that I can ever find has nothing to do with the quality of service or the personnel at Fletcher Jones. Someday, I hope the owners of the dealership will take a hard look at improving the traffic flow into and out of the compound. Despite the availability of multiple service lanes, patrons are often confronted with huge bottlenecks when getting into and out of them due to the narrow entrance and exit lanes and the maze-like turns that are required to leave the property. More

Excellent customer service Simply excellent in all aspects . Shai was there from the very beginning , made sure all aspects were addressed . Shai is an epitome of customer servi Simply excellent in all aspects . Shai was there from the very beginning , made sure all aspects were addressed . Shai is an epitome of customer service - attention to detail and follow up. More