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Fletcher Jones Imports

Las Vegas, NV

4.9
2,092 Reviews

7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,092 reviews

June 29, 2017

Albert was great to work with My experience at Fletcher Jones Mercedes Benz was wonderful. Albert our salesperson was great to work with. Not your typical pushy salesperson, he w More

by james williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Weisser
Aug 31, 2017 -

Fletcher Jones Imports responded

Hi James, Thank you so much for providing us with your feedback! I’m very glad that Albert was very accommodating and helpful to you throughout the buying process. Congratulations on your new Mercedes-Benz! Please let us know if we can be of any further assistance to you now or in the future. - Krista Alshouse, Client Relations

May 23, 2017

Great Experience Albert was awesome in helping us find the car for us. He was helpful throughout the whole process. I would recommend the dealership & Albert to anyone More

by Jones003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Weisser
Jun 05, 2017 -

Fletcher Jones Imports responded

Thank you so much for sharing your feedback with us. I'm pleased to hear that we've earned your endorsement and that Albert has taken such good care of you. If we can ever be of any further assistance please don't hesitate to contact us. Krista Alshouse, Business Development Manager

May 20, 2017

Customer Service Amazing Rex Babin, is an incredible salesman. Along with Fletcher Jones Imports and staff. Definitely will purchase again in the future. Thank you all so muc More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Babin
Jun 05, 2017 -

Fletcher Jones Imports responded

Thank you so much for the kind review - it's great to hear that Rex and the rest of our Fletcher Jones team took such exceptional care of you. We look forward to assisting you again in the future. - Krista Alshouse, Business Development Manager

May 20, 2017

Rex Babin, The Best Since purchasing MB's for 35 yrs., Rex has been our only sales person and the best. Maxine Linihan of the finance team always works diligently to ma More

by Exie SEASTRUNK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joleen, Rex's assistant, Maxine Linihan, Rex Babin, Doris Newton, Spencer Kaplan
Jun 05, 2017 -

Fletcher Jones Imports responded

Hi Exie and Anthony, thank you so much for your loyalty over the years and for taking the time to share your review with us. We pride ourselves in providing nothing short of exceptional service, so it's wonderful to hear that Rex and the rest of our team continuously succeed in making your visits positive ones. We look forward to assisting you again! Krista Alshouse, Business Development Manager

April 15, 2017

The most professional dealership I have bought many cars over the years from various makers, American and foreign, mostly luxury cars. FJ imports demonstrated to me that they were rea More

by Michaelp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maxine Linihan, Shai Winograd
Apr 19, 2017 -

Fletcher Jones Imports responded

Hi Michael, thank you very much for taking the time to share your feedback with us. It's great to hear that Shai and that rest of our team helped take good care of you and provide you with a positive car-buying experience. We look forward to seeing you again! - Krista Alshouse, Business Development Manager

February 27, 2017

Best Mercedes dealership in Las Vegas See Shai when you get there best sales personwe bought multiple cars and are super happy with the services we received would recommend to anybody loo More

by Arman Magz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shai Winograd, Dennis Eich
Feb 28, 2017 -

Fletcher Jones Imports responded

Thank you very much for sharing your review with us. We truly appreciate the feedback and are thrilled to hear that Shai has helped gani your loyalty to Fletcher Jones Imports. Please feel free to reach out if we can ever be of any assistance. - Azalea Hann, Client Relations Manager

February 09, 2017

Be Careful When Dealing With Fletcher Jones I returned my lease and upgraded my car. Chris Monzo told me my bill would be a certain price. When I got home my bill was $800 more than he told me. More

by Brihead4040
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Kaplan, Chris Monzo
Feb 20, 2017 -

Fletcher Jones Imports responded

Hello Jason, Please be advised the General Manager is aware of the issues regarding the lease return. Mercedes-Benz Financial Services at 1-800-654-6222 may be of further assistance. Respectfully, Fletcher Jones Imports 7300 West Sahara Avenue | Las Vegas, NV 89117 (702) 364-2702 | www.fjimports.com

January 29, 2017

Outstanding Customer Care Second Mercedes and Shari Winograd provide outstanding customer care. He answered all questions and help me select the right vehicle for my needs. S More

by Daddykane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shai Winograd
Feb 02, 2017 -

Fletcher Jones Imports responded

Hello, Thank you for sharing your feedback with us and congratulations on your new Mercedes-Benz! I am pleased to hear that Shai provided you with great care and helped in finding the right car for your needs. Please feel free to reach out if any questions should arise. Krista Alshouse Business Development Manager

December 20, 2016

Excellent Josh Singer Is One Of the Best Service Consultants I Have Dealt With In A Long time Honest ,Dependable And Gets The job Done Right The First Time . Fl More

by rudymd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Singer , Kyle, Grant
Dec 30, 2016 -

Fletcher Jones Imports responded

Thank you for taking the time to share your feedback about Josh and Kyle. We are very fortunate to have such exceptional associates on our team. I am glad to hear that they were able to deliver the best experience for you. If we can be of any further assistance, please feel free to contact us. -Azalea Hann, Client Relations Manager

December 08, 2016

Worst mechanic experience ever I am 54 years old, I got my 1st car when I was 15 an old Buick Opal my step dad bought for me for 150.00, I have been licensed since 16, I have never More

by Anseladon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Eich
Dec 15, 2016 -

Fletcher Jones Imports responded

Thank you sharing about your experience. When you brought your Mercedes-Benz to us the first time, it was for routine maintenance; the second visit was for a check engine light. We determined that the aftermarket exhaust system, that was recently installed by another shop, may be an issue. Our recommendation was to replace the exhaust system with factory authorized parts, which you declined. We did not hear from you again until this November when you, again, came in for routine maintenance, and again, were having an exhaust system issue. We take responsibility for our work and document any/all diagnostics and recommendations. We cannot be held responsible for work done by other mechanics or shops. We have made efforts to reach you and assist in determining the causes and attempt to fix your vehicle. You have declined. In an effort to show good faith, we are refunding your most recent repair and hope that you are able to resolve your issues another way. Krista Alshouse Business Development Manager

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