Fletcher Jones Imports

very satisfied ! My service adviser, John Sarantdis is the best !! John is always straight forward and knowledgeable.. Would highly recommend John, and the entire de My service adviser, John Sarantdis is the best !! John is always straight forward and knowledgeable.. Would highly recommend John, and the entire dealership. Very happy ! More

Awesome car dealer experience When you just drop by without an appointment, thinking that you’re just going to look, and end up with a new car - then you’ve had an awesome sales ex When you just drop by without an appointment, thinking that you’re just going to look, and end up with a new car - then you’ve had an awesome sales experience! Haim Beja at FJ Mercedes and the rest of the team are top notch professionals, making the car buying experience pleasant and enjoyable. Haim was patient, knowledgeable, and attentive. I will request him when it’s time for another car. More

Service Meeting with John for organizing the service of my car 🚗 it's always a pleasure!! While waiting for the service we went to browse the parking lot. Meeting with John for organizing the service of my car 🚗 it's always a pleasure!! While waiting for the service we went to browse the parking lot. We met Chris Rodriguez who patiently and kindly showed us the new models. More

fast and excellent service Service department was amazing from beginning to end, John Sarantidis is greatest in the service department, he was patient kind and knowledgeable, it Service department was amazing from beginning to end, John Sarantidis is greatest in the service department, he was patient kind and knowledgeable, it was a great service experience. Thank you. More

Consistently great service! The service center makes me feel welcome and consistently provides great work and courteous service. Working with my service advisor, I always feel li The service center makes me feel welcome and consistently provides great work and courteous service. Working with my service advisor, I always feel like I'm in good hands. More

Service John is always great to work with.Probably will buy a new Mercedes this year and knowing the service department is so well run is a major factor in my John is always great to work with.Probably will buy a new Mercedes this year and knowing the service department is so well run is a major factor in my decision making. More

They care about what You pay for, NOT about any warranty wor I could write a book, but just say 2 problems that were addressed at the time of drop off, was completely IGNORED! Seems the dealership was more conce I could write a book, but just say 2 problems that were addressed at the time of drop off, was completely IGNORED! Seems the dealership was more concerned on the routine maintenance that they were charging me for, rather than the warranty work... Even today, these issues have not been addressed. No call from the dealership AT ALL! They are the ONLY smart service dealer in Las Vegas, so I'm just screwed. They ONLY care about the sell, and what service you pay for! NOTHING ELSE! I even opted out of the loaner car because I knew the work would take them a while. Even after a whole week, they didnt get these issues corrected... AND MY CAR WAS RETURNED TO ME FILTHY!!! I have text saying its headed to the wash; A BOLD FACED LIE!!! And yet, here I am still not resolved! I have 15k miles on my 2 year old smart car. THIS IS MY VERY FIRST CAR, AND I CARE FOR IT ALL THE TIME!!!! I bought it BRAND NEW thinking I would get Mercedes Benz type service. WHY CANT A DEALER SHOW ME THEY CARE ABOUT ME AND MY CAR AS WELL? Maybe because i'm a 21 year old woman and they think I dont matter? I dont know, but I do know that if they cared, they would call. THEY KNOW THE PROBLEMS WERE NOT ADDRESSED!!!! More

Service Great team, prompt service. Josh was great, everything performed as described and at exact cost quoted. Car was ready on time and looked great, Thanks Great team, prompt service. Josh was great, everything performed as described and at exact cost quoted. Car was ready on time and looked great, Thanks More

Great Service John S. went out of his way to assure things went smoothly. He obtained a rental car even though one had not been arranged prior to my visit. John S. went out of his way to assure things went smoothly. He obtained a rental car even though one had not been arranged prior to my visit. More

Customers Service Good Clean environment. Good Customers Service. Convenience. I had been using this facility since I bought my ML I did had some issue where my service Good Clean environment. Good Customers Service. Convenience. I had been using this facility since I bought my ML I did had some issue where my service rep didn't seem to take interest in assisted me, and did service that I didn't not need. I brought the issue up to customers advocate since than I have experience much better. More