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Fletcher Jones Imports

Las Vegas, NV

4.9
2,092 Reviews

7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,092 reviews

June 28, 2018

A Service Everything was perfect except the car wash were took little bit too long that I had to wait outside of the lobby for about 20 mins. More

by E300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Jun 29, 2018 -

Fletcher Jones Imports responded

Hello E300, We are thrilled to hear that your service experience was perfect! We aim to provide our guests with a 5 star experience across the board and are eager to hear your suggestions on how to achieve that. Our car wash can get backed up at times due to the high volume of cars we service daily but we appreciate your loyalty and taking the time to leave a review for us. Should you need my assistance, I can be reached at (702)364-2878. -Claire Rocco, Guest Experience Advisor

June 27, 2018

service Good service on the car, on time as agree on, friendly service. Advisor explained what is needed on my glk350. The service advisor is Dave Fast. More

by RP1999
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for leaving us some feedback. It is a great pleasure to see that Dave provided both you and your Mercedes-Benz GLK 350 with exceptional service and care. We look forward to seeing you again. -Azalea Hann, Client Relations Manager

June 27, 2018

Love this dealership they make you feel like royalty. A dealership that cares everyone makes you feel special they listen and get the job done with a smile very professional and sincere Kudos to a wonderf More

by greatjob123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maxine Linihan, Ryan Cross, Josh Sutton
Jun 27, 2018 -

Fletcher Jones Imports responded

Hi, Thank you for taking the time to share your thoughts about our organization. We would like the opportunity to hear more about your experience and earn 5 stars. Please feel free to call me on my directly. My direct line is 702-364-2877 Tashi Scott - Guest Experience Advisor

June 26, 2018

Fantastic service! 10K service :) Great Staff and fantastic service! Ryan and Josh are very professional... the cafeteria and waiting area is very clean and comfortable. I highly reco More

by johnd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Cross, Josh Sutton
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello, We appreciate you leaving us some feedback and are so pleased to hear that Ryan and Josh took fantastic care of you during your recent service visit. We look forward to seeing you again. -Azalea Hann, Client Relations Manager

June 26, 2018

FIVE STAR EXPERIENCE!!! It doesn’t get any better than the personal service you get at Fletcher Jones Mercedes. Buying a luxury vehicle should be an enjoyable experience, no More

by Robert,3178
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maxine Linihan, Kamron Garrett
Jun 27, 2018 -

Fletcher Jones Imports responded

Hi Robert, Thank you for sharing some feedback with us. It is so wonderful to see that your experience working with our team here at Fletcher Jones Imports has been incredible. We look forward to seeing you again. -Azalea Hann, Client Relations Manager

June 26, 2018

Still amazing I understand that my issues are because of my car. Thankfully Josh and the service team are great at their jobs. My car was in repairs for over a mont More

by Jamcclintock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for leaving us some valuable feedback. Our team is happy to hear that Josh continued to deliver an excellent line of communication and service while your vehicle was under our care. We look forward to your next visit. -Azalea Hann, Client Relations Manager

June 26, 2018

Happy customer My experience at Fletcher Jones is always a fabulous one. I know I’m always in hands with John. He’s helpful, informative and keeps me posted on what’ More

by Robin Ravize
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mechanic Doug Wolff amazing , John Sarantidis
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello Robin, Thank you for leaving us some feedback. It is a great pleasure to see that John continues to deliver an exceptional service experience with every visit. We look forward to your next visit. -Azalea Hann, Client Relations Manager

June 26, 2018

Excellent Service Easily made an appointment greeted wonderfully upon arrival. John was very clear on what needed to be done. The work was performed and our vehicle was More

by GregandSusana18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello Greg & Susana, We appreciate your feedback and are so pleased to see that John provided you with an incredible service experience. We look forward to your next visit. -Azalea Hann, Client Relations Manager

June 26, 2018

John S provides a great customer experience They always treat you with respect and as if you are their only customer. Every time I have gone to Fletcher Jones Imports I am always treated as a VI More

by Marc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Hoff, John Sarantidis, Mike Mondesi
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello Marc, We appreciate your feedback and are so happy to hear that your experience here at Fletcher Jones Imports continues to be an amazing experience. As always, please don't hesitate to reach out to us if we can ever assist you further. -Azalea Hann, Client Relations Manager

June 26, 2018

Fast and Excellent Service Once again the entire team showed while I appreciate the quality of service and customer service I always receive at Fletcher Jones Imports. I got my More

by Fett33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maxine Linihan, Ryan Cross, John Sarantidis, Dennis Eich
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello, It is a great pleasure to hear that our team once again delivered an exceptional service experience. We are looking forward to your next visit here at Fletcher Jones Imports. -Azalea Hann, Client Relations Manager

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