Fletcher Jones Audi - Service Center

Audi A4 Repairs I brought my A4 into Fletcher Jones Chicago on Saturday because of problems that had suddenly appeared with the engine. The problems were rapidly diag I brought my A4 into Fletcher Jones Chicago on Saturday because of problems that had suddenly appeared with the engine. The problems were rapidly diagnosed and Lance walked me through the technicians' findings and recommendations, carefully taking the time to explain the significance of each of the issues that were identified. Since the work that was needed to be done was substantial, it was not possible to get back my car on the same day, consequently Lance arranged for me to receive a loaner vehicle to use until the repairs were completed late Monday afternoon. Throughout the experience Lance was in constant contact with me, keeping me informed of progress and answering any questions that I had. Overall, I was very satisfied with my experience. Everyone that I came into contact during my visit was extremely friendly and courteous and the service was first class, I would strongly recommend the dealership to a friend. More

5000 mile service My 5000 mile (first) service was completed on time and without any cost as I would expect. Friendly team, but busy when I dropped the car off so I ha My 5000 mile (first) service was completed on time and without any cost as I would expect. Friendly team, but busy when I dropped the car off so I had to wait for a bit to check in. No problem though, not too long of a wait. More

Lance was very friendly and helpful. After initially recommending several repair items, he worked with me to determine which were not critical given that I am not intending to keep this car much longer. recommending several repair items, he worked with me to determine which were not critical given that I am not intending to keep this car much longer. The result was a much more reasonable price while fixing important safety issues. More

Rim repair Damaged rim. New car had tire warranty Tim stated it would be as good as new by vendor it was repaired, painted, and rim looks good as new. Damaged rim. New car had tire warranty Tim stated it would be as good as new by vendor it was repaired, painted, and rim looks good as new. More

Great Experience and Professional Staff The service department displayed exceptional service and professionalism. I have been 100% satisfied with the customer support I have received from t The service department displayed exceptional service and professionalism. I have been 100% satisfied with the customer support I have received from this center. I will continue to have my car serviced only by this location in the future. Tim has taken great care of me and has created a loyal Audi customer for years to come. More

Great service I went to Fletcher Jones Audi for oil change. Everything was very prompt, and every emplowees were very kind to customers. It was very comfortable to I went to Fletcher Jones Audi for oil change. Everything was very prompt, and every emplowees were very kind to customers. It was very comfortable to wait for the service to me. Here's the best place for Audi service. More

Fix that flat Had a flat in Chicago (gee, what a surprise with all the potholes). Audi Roadside got us up and going in about 90 minutes. AAA was quoting 2 1/2 hou Had a flat in Chicago (gee, what a surprise with all the potholes). Audi Roadside got us up and going in about 90 minutes. AAA was quoting 2 1/2 hour wait time. Once we got the spare put on, the FJ team got the car/tire issue solved, along with an alignment and a complementary car wash, same day. More

Tony Prusak I have never had the pleasure of working with Tony Pusak, Assistant Service Manager at Fletcher Jones Audi, until recently. From the moment he approac I have never had the pleasure of working with Tony Pusak, Assistant Service Manager at Fletcher Jones Audi, until recently. From the moment he approached me, it was the perfect example of creating an extraordinary customer service experience that firms strive for but seldom achieve. With the engineering marvel and enjoyment of our Audi AE combined with Tony's benchmark setting customer service from a world class automotive dealer, it will be very difficult to go anywhere else! More

Majore improvement FJ has come a long way over the last few years. Their customer service has improved immemsely. Loaners are excellent. My service associate James i FJ has come a long way over the last few years. Their customer service has improved immemsely. Loaners are excellent. My service associate James is always a pleasure to deal with and he is hilarious to boot. More

Always great service Lance was my sevice advisor in the suburbs when I had a different brand of car and was pleased to run into him at the Audi dealership. He goes out of Lance was my sevice advisor in the suburbs when I had a different brand of car and was pleased to run into him at the Audi dealership. He goes out of his way to make sure you get exceptional service and treats your vehicle like it's his own. Truly an exceptional employee and one of the many reasons I love this dealership. More