Fletcher Jones Audi

Tony was one of the best I've ever worked with- professional, informative, credible, you name it. I'm extremely happy with my decision and wouldn't have wanted to work with anyone else. Alisa roc professional, informative, credible, you name it. I'm extremely happy with my decision and wouldn't have wanted to work with anyone else. Alisa rocked it too! More

I worked with the Internet Sales team at FJ and they were outstanding in every regard. Our communications via email were extraordinarily clear and responsive. The car in question was clean, well prepared, be outstanding in every regard. Our communications via email were extraordinarily clear and responsive. The car in question was clean, well prepared, beautifully staged inside, and ready to go. Our price "negotiation" went very smoothly and far quicker than any time I've ever bought a car (easily I've purchased a dozen cars from dealers over the years and it's always difficult and time consuming - on purpose). And, when we agreed on a price, I was literally out the door in 30 minutes - unheard of these days. I would highly recommend Fletcher Jones as a dealer and Mandi, Charles and Joe as key people to deal with. They were professional, fair, responsive AND they have great coffee and a beautiful showroom. More

I purchased a used vehicle from this dealer. 33 days later the brakes went out. I contacted the dealer for assistance with the cost of the repairs and no one will return my calls. DO NOT purchase a ve later the brakes went out. I contacted the dealer for assistance with the cost of the repairs and no one will return my calls. DO NOT purchase a vehicle from these people. They do not care about you after they have your money. They DO NOT stand by the vehicles they sell. Buy from someone else!!! More

The dealership itself is beautiful and extremely clean. Mr. Panes and ms Walpert saw that I was well taken care of. My car is to be delivered right on time. I was thrilled with the attentiveness. They too Mr. Panes and ms Walpert saw that I was well taken care of. My car is to be delivered right on time. I was thrilled with the attentiveness. They took their time explaining all of the options that were available. I test drove a car as well. More

Nick listened to me gripe about my bad experience with another Chicago area Audi dealer. It seemed he actually listened to my needs and put together a plan to help expeditiously. He was able to locate a another Chicago area Audi dealer. It seemed he actually listened to my needs and put together a plan to help expeditiously. He was able to locate a car from the same inventory all Audi dealers have access to, and the other dealer apparently could not locate the same car. He was able to expedite a dealer trade and get the car to the dealership in right about or under 4 days from our initial conversation. My only reason for dropping the overall experience and customer service from great to good was the fact that we didn't get the all-weather trunk liner with our all-weather mats I thought that was a package deal since that is the way it is listed on the options on our buying service website. Honestly, I haven't asked about it yet. Once I get a chance to work with them on that, I can go edit the ratings to all Great. More

I've had bad experiences with other dealers before, but this was a very smooth, simple, and relaxed sale. The salesperson that I dealt with was Dan Flood, who was friendly and easy to work with. The car this was a very smooth, simple, and relaxed sale. The salesperson that I dealt with was Dan Flood, who was friendly and easy to work with. The car and the service were first-rate. I love my car. Highly recommended. More

They stole from my car money and sunglasses. When i brought it up as i was leaving they said call back tomorrow. When i called back they said i should of brought it up before i left. In the end They brought it up as i was leaving they said call back tomorrow. When i called back they said i should of brought it up before i left. In the end They and Audi said i am out of luck. Go to Schaumberg they will treat you right. More

Falsely advertised that the car was Audi Certified when it wasn't according to AudiUSA. Big mess up on their part about sales tax since I purchased the car out of state - submitted to a collection agency a it wasn't according to AudiUSA. Big mess up on their part about sales tax since I purchased the car out of state - submitted to a collection agency after contacting me for the first time about the situation. My car still isn't legally registered in Ohio because of their screw up - even after 4 months. Stay far away from this disfunctional/high employee turnover business. More