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Fletcher Jones Audi
Chicago, IL
918 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams.
For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 918 reviews
August 29, 2014
Tire repair & scheduled service As usual, Tim is outstanding. Service is always easy, and tim knows me, my car, and how to make the experience as easy as possible. Thanks. As usual, Tim is outstanding. Service is always easy, and tim knows me, my car, and how to make the experience as easy as possible. Thanks. More
by ericrempel
Employees Worked With
August 29, 2014
Car Buying I had a great experience buying an Audi from Fletcher Jones. Everyone I worked with friendly and honest. I would recommend this dealership to anyone I had a great experience buying an Audi from Fletcher Jones. Everyone I worked with friendly and honest. I would recommend this dealership to anyone interested in a buying a new car. More
by Conor Allen
Employees Worked With
Terrence Alexander, John Lim, Dave Gonzalez
August 29, 2014
Really nice greeting, kept us informed throughout the day. Greeted politely by name, kept informed throughout day on status of service, everything explained. Just what a high-end experience should be. This i Greeted politely by name, kept informed throughout day on status of service, everything explained. Just what a high-end experience should be. This is how you do customer service. More
by the hoff
Employees Worked With
Tony Prusak
August 13, 2014
look your used cars over closely. I very recently bought a a used jeep grand cherokee from Fletcher. They were nice enough over the phone but I literally payed out max retail price fo I very recently bought a a used jeep grand cherokee from Fletcher. They were nice enough over the phone but I literally payed out max retail price for this vehicle. I took the train down from Milwaukee and they were nice enought o pick me up. It was late in the day and raining so there was high pressure to look the vehicle over and get the deal done. I found a couple dents they agreed to have fixed, no big deal. I sign papers and get the vehicle home by midnight and go to bed. I woke up early to check the vehicle over before work and found out that 4wd low was broken on the jeep. (common problem found out after the fact). I asked my salesman to get it fixed and he proceeded to blow me off all day, and then today tell me there is nothing they can do. So my advice is this, if you are picking up a used vehicle from them pick over it with a fine tooth comb cause after the fact (not even 12 hours) they wont do a damn thing for you. More
by gencoupetrk
Employees Worked With
Brian Hanson
June 04, 2014
Great experience! This service center is a model for all others. Tim was fantastic, and the entire experience was as good as it gets. the waiting area is comfortable, a This service center is a model for all others. Tim was fantastic, and the entire experience was as good as it gets. the waiting area is comfortable, and quiet enough to allow for work to be done. The communication was also top notch; not only were text updates sent, but I also had the ability to check the status by sending a text to Tim. Until they design cars that can self repair, or call a tow truck automatically, I will come back to my Fletcher Jones Audi service center. More
by bcannon1994
Employees Worked With
May 31, 2014
Great experience Both Marc and John were very personable, friendly, accommodating and knowledgeable. The only thing is the sales and finance processes just need to ta Both Marc and John were very personable, friendly, accommodating and knowledgeable. The only thing is the sales and finance processes just need to take less time - don't know if that's possible. We were there for about 6 hours, expected maybe 3 hours or so. More
by hjencks
Employees Worked With
Marc Trice, John Lim
May 30, 2014
Excellent Service Tony was great! I appreciated his honesty and dedication towards providing excellent customer service. The service staff were informative and did ever Tony was great! I appreciated his honesty and dedication towards providing excellent customer service. The service staff were informative and did everything to expedite my issues. Although I bought this car at Orland Park Audi, I will be brining it to Fletcher Jones for service. I wish I would have bought my car from your dealership. Your dealership and staff truly understands and respects the Audi Brand means and the customers that purchase a quality automobile. A total 360 degree turn from the my experience at Orland! More
by KAJ1743
Employees Worked With
Tony Prusick
May 30, 2014
Good Experience buying a car My wife and I purchased a new 2015 A3 with 2.0 liter engine from the dealership. Mr. Wierenga is very helpful and no push at all. My wife and I purchased a new 2015 A3 with 2.0 liter engine from the dealership. Mr. Wierenga is very helpful and no push at all. More
by XuanhongAn
Employees Worked With
Bill Wierenga
May 26, 2014
CPO Purchase Tim Eaton and Bret Anderson were knowledgeable, helpful, courteous and patient. The test drives were very helpful in making a decision. The pricing di Tim Eaton and Bret Anderson were knowledgeable, helpful, courteous and patient. The test drives were very helpful in making a decision. The pricing discussions were professional and stress-free, and the result was fair. More
by classicaldj
Employees Worked With
Tim Eaton, Bret Anderson
May 23, 2014
audi service Professional, courteous, and accurate. Can't ask for much more. This is a review of all the service I have received from this dealer on my 2010 audi s Professional, courteous, and accurate. Can't ask for much more. This is a review of all the service I have received from this dealer on my 2010 audi s4 which now has 110,000 miles on it. Have taken it in many times and early on had to have the transmission and thermostat replaced. I always receive a nice loaner and they have gone to great lengths to minimize my inconvenience. More
by malcolmallen
Employees Worked With
Will Gonzalez
