Fletcher Jones Audi

Great experience! This service center is a model for all others. Tim was fantastic, and the entire experience was as good as it gets. the waiting area is comfortable, a This service center is a model for all others. Tim was fantastic, and the entire experience was as good as it gets. the waiting area is comfortable, and quiet enough to allow for work to be done. The communication was also top notch; not only were text updates sent, but I also had the ability to check the status by sending a text to Tim. Until they design cars that can self repair, or call a tow truck automatically, I will come back to my Fletcher Jones Audi service center. More

Great experience Both Marc and John were very personable, friendly, accommodating and knowledgeable. The only thing is the sales and finance processes just need to ta Both Marc and John were very personable, friendly, accommodating and knowledgeable. The only thing is the sales and finance processes just need to take less time - don't know if that's possible. We were there for about 6 hours, expected maybe 3 hours or so. More

Good Experience buying a car My wife and I purchased a new 2015 A3 with 2.0 liter engine from the dealership. Mr. Wierenga is very helpful and no push at all. My wife and I purchased a new 2015 A3 with 2.0 liter engine from the dealership. Mr. Wierenga is very helpful and no push at all. More

Excellent Service Tony was great! I appreciated his honesty and dedication towards providing excellent customer service. The service staff were informative and did ever Tony was great! I appreciated his honesty and dedication towards providing excellent customer service. The service staff were informative and did everything to expedite my issues. Although I bought this car at Orland Park Audi, I will be brining it to Fletcher Jones for service. I wish I would have bought my car from your dealership. Your dealership and staff truly understands and respects the Audi Brand means and the customers that purchase a quality automobile. A total 360 degree turn from the my experience at Orland! More

CPO Purchase Tim Eaton and Bret Anderson were knowledgeable, helpful, courteous and patient. The test drives were very helpful in making a decision. The pricing di Tim Eaton and Bret Anderson were knowledgeable, helpful, courteous and patient. The test drives were very helpful in making a decision. The pricing discussions were professional and stress-free, and the result was fair. More

audi service Professional, courteous, and accurate. Can't ask for much more. This is a review of all the service I have received from this dealer on my 2010 audi s Professional, courteous, and accurate. Can't ask for much more. This is a review of all the service I have received from this dealer on my 2010 audi s4 which now has 110,000 miles on it. Have taken it in many times and early on had to have the transmission and thermostat replaced. I always receive a nice loaner and they have gone to great lengths to minimize my inconvenience. More

Service My service representative was helpful and had excellent customer service skills. All my service issues were addressed promptly and professionally. M My service representative was helpful and had excellent customer service skills. All my service issues were addressed promptly and professionally. My car was ready as promised. More

Warning Lights We were having trouble with the warning lights, the stability control and tire pressure in particular. The service team quickly located the problem an We were having trouble with the warning lights, the stability control and tire pressure in particular. The service team quickly located the problem and Jon Ralis called to tell me what it was, and also advised me that we needed alignment since the wear on the tires was uneven. They had the car ready before the time I had requested and sent me an e-mail to inform me. Excellent. More

Director Very easy process and willing to work with us. Excellent customer service. Would recommend to other and will make future purchase through fletcher Very easy process and willing to work with us. Excellent customer service. Would recommend to other and will make future purchase through fletcher jones Audi More

1st timer Will come back in the future! Very detailed and nice. Even my car was washed upon pick up.Gas would of been nice. Don't like the fact I HAVE to write Will come back in the future! Very detailed and nice. Even my car was washed upon pick up.Gas would of been nice. Don't like the fact I HAVE to write 25 words to explain. More