Fletcher Jones Audi

Shout-out to Karen Hernandez for an awesome buying experience! Professional, timely communication and knowledgeable. Best dealership in the city! experience! Professional, timely communication and knowledgeable. Best dealership in the city! More

Channing helped me buy the perfect Q7 for me and my growing family! He was very helpful and informative, helping me to understand the small differences between the different versions I was considering growing family! He was very helpful and informative, helping me to understand the small differences between the different versions I was considering while never pressuring me. He also helped me trade-in my existing vehicle. I was very nervous to buy a new car and Channing made it a completely enjoyable and accessible experience! More

I've bought over 15 vehicles in my life and this was THE BEST car-buying experience, ever. Colleen Marchesi (Hertz) and her team did an excellent job. Colleen helped me get the exact car I wanted and she wa BEST car-buying experience, ever. Colleen Marchesi (Hertz) and her team did an excellent job. Colleen helped me get the exact car I wanted and she was transparent about pricing, including scouring everywhere possible (including Costco) to find discounts for me. The car delivery process (by Omar Ocasio) was exceptional. Omar patiently explained all the features of the vehicle. Bret Anderson in Finance was professional, helpful and provided great insights, which were helpful. I will be back for my next car in three years. Thank you for making the car buying experience a great one! More

"I gotta guy" Thank you, Daniel! My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explai My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explained everything clearly and concisely. This made a significant difference in my overall experience. More

Our Audi advisor, Tim Mettille is trusted and appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very enjoyable to deal with. The whole Fletcher team is top notch. More

Numerous services were done while waiting less than four hours and one service was had a service bulletin. hours and one service was had a service bulletin. More

Very quick and full response to my inquiry - and great follow up. Only communicated via email and did not purchase. follow up. Only communicated via email and did not purchase. More

The service here is amazing all around! From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Ma From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Manny Arroyo helped me out and he was beyond helpful; I’ll definitely be coming back with any future vehicle needs because of the great customer service here! More

This location has always given excellent customer service and repairs. Samir is great and very knowledgeable. I’ll definitely be back. and repairs. Samir is great and very knowledgeable. I’ll definitely be back. More

Tony Prusak went above and beyond with my service recently. I’ve was under the impression that I had to return my loaner vehicle with a full tank or I would be charged $10 a gallon. I drove my loaner recently. I’ve was under the impression that I had to return my loaner vehicle with a full tank or I would be charged $10 a gallon. I drove my loaner less than 7 miles and when I filled up the tank it was almost $35. When I came in to return the vehicle and told Tony, he immediately called his supervisor and then comped my wiper blades. The reimbursement not only canceled out the gas that I had purchased, but also refunded additional money to me. It was so unexpected and thoughtful of him. It really made my day. As a woman in Chicago, I have experienced sexism more than once when dealing with various services. So it is extremely appreciated to feel like a valued customer. Thank you Tony! More