Fletcher Jones Audi

I wish there was a zero rating for this dealership and more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time w more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time with a detailed multi-point inspection of the entire car. It is used with 90,000 miles and I already knew what other problems needed to be addressed. Of course they still go ahead and do a detailed video review of every part on my car including streaking windshield wipers that they recommended be replaced. It makes you wonder why they charge $289/hour for labor. Yes, $289 per hour. Of course if they had spent that time diagnosing the faulty headlamp, I may not be writing this review. They started with a replacement bulb and that did not work and they moved on to a $1000 ballast module. According to them, that solved the problem. I left the dealership with a $1679.00 bill for a headlight repair. Of course no more than two weeks later, the headlamp alert came on again and it still was not working. I was not able to take it in immediately as I had surgery and couldn't drive for a couple of months. I made another appointment and when I brought the car back the headlamp actually turned on again at the dealership. The service advisor cautioned me that it could be a short in the headlamp assembly which is an expensive part but decided that since it was working to wait and see. The very next day the headlight failed and the alert came on again on the dash. The advisor told me I could just bring it back without an appointment since it was a recurring issue. I show up with the car and they tell me they can't take it in without an appointment. So three visits and no resolution. I make another appointment within the week and when I arrive, I again specifically request to not waste time with their video multi-point inspection. The advisor has me sign the car in and informs me of the diagnostic fee that will be incurred. I told him I was not willing to pay for the diagnosis since they did not correct the problem the first time. Of course several hours later, I receive a text to watch my multi-point inspection video and the start of the diagnosis which includes testing the two new parts I already paid for that did not correct the issue. Of course they worked, as they were probably working the first time I brought it in. They continue to show what other diagnostics they need to do to solve the problem. Bad wiring or a faulty headlamp. The technician shows that the headlamp had condensation inside it, which it did when I brought it in the first time. I even pointed that out to them. I fully expected to have to buy a new one at the first visit. They finally diagnosed that it was the headlamp assembly without being able to explain how they came to that conclusion and expected me to pay for the diagnostics. $289! I refused and asked to speak to the manager. I received a text back, instead of a call, saying they would waive that fee and would give me an estimate for the new assembly. I agreed since I thought it should have been replaced all along. I received an estimate for over $2800. I called and asked for a cost breakdown and the part alone was $2000. I sent them a screenshot from another local Audi dealership that had the same part in stock for $1100. They came back and said the best they could do was $1700 for the part. I then asked what kind of reimbursement I should expect on the original misdiagnosis that again cost me almost $1700. Their reply was that the other parts were faulty at the first visit and I would not be able to recover any of the original expenses. Refusing to pay $4500 for a broken headlight, I asked them to reassemble the car and let me know when I can pick it up and that I would be filing a complaint with the Illinois Attorney General Consumer Fraud Division. As of this writing, they have not responded to me two days later. More

I recently had the pleasure of working with Channing Greene at Fletcher Jones Audi, and I can't say enough great things about him. He provided us with, by far, the best customer experience we’ve ever ha Greene at Fletcher Jones Audi, and I can't say enough great things about him. He provided us with, by far, the best customer experience we’ve ever had at a dealership. We arrived at the dealership shortly after 6 PM, just a couple of hours before closing. Channing had already prepared all the paperwork in advance, making the process seamless. Despite the late hour, we never felt rushed. In fact, Channing stayed with us for almost an hour after closing to ensure we fully understood how to operate all the features of our new vehicle before driving home. On a personal level, Channing is truly a remarkable, charismatic, and inspiring individual who effortlessly connects with others through his genuine kindness and enthusiasm. For him, this is far more than just a business transaction; Channing takes immense pride in his work and the exceptional experiences he creates. He has not only earned our admiration with his five-star service but also secured our loyalty—we will definitely be returning. More

I made it very clear to the team at Fletcher Jones Audi that I was a committed buyer, fully prepared to purchase the Audi SQ5. All I needed was a quick stop at my bank to obtain a check. I was told I would that I was a committed buyer, fully prepared to purchase the Audi SQ5. All I needed was a quick stop at my bank to obtain a check. I was told I would have until the end of the day to purchase this vehicle. Despite this, I received a text during my absence first stating that the only way I could save the vehicle is that if I purchased it then from them with their financing and then second informing me that the car had been sold to someone else. To make matters worse, the message included a hollow offer to "help" with any other Audi-related needs, as if that would somehow make up for the blatant disregard they showed me as a serious customer. This kind of behavior goes beyond mere miscommunication--it reflects a total lack of respect and professionalism. I had expressed clear intent to purchase, yet they sold the vehicle right from under me. This is a prime example of a dealership prioritizing short-term profit over building meaningful, long-term relationships with customers. As a 28-year-old buyer, excited to make this purchase, I could have easily become a customer for life, sharing positive feedback with my network. Instead, this experience has left me feeling utterly disregarded and devalued. Their actions demonstrate a complete lack of integrity and respect for the buyer's time and commitment. If you're considering purchasing from Fletcher Jones Audi, be wary of their unreliable and frankly predatory business practices. They've shown that customer loyalty and satisfaction mean little when a quicker sale is on the line. Proceed with caution. As an owner or manager of a luxury dealership I would be downright embarrassed by this sort of behavior. More

Aside from the kinda sorta far location, it’s a great service experience! Appointments are frequently available same day or next day which is valuable being on 100% global travel for work. The system u service experience! Appointments are frequently available same day or next day which is valuable being on 100% global travel for work. The system used is nearly entirely electronic after the vehicle is diagnosed. A video is provided and all recommend services may be approved/declined individually and electronically from anywhere. And as always, the work performed is excellent! More

Kenny was great! I have also worked with Channing and Arly in the past and would recommend any of them ! I have also worked with Channing and Arly in the past and would recommend any of them ! More

Shout-out to Karen Hernandez for an awesome buying experience! Professional, timely communication and knowledgeable. Best dealership in the city! experience! Professional, timely communication and knowledgeable. Best dealership in the city! More

Channing helped me buy the perfect Q7 for me and my growing family! He was very helpful and informative, helping me to understand the small differences between the different versions I was considering growing family! He was very helpful and informative, helping me to understand the small differences between the different versions I was considering while never pressuring me. He also helped me trade-in my existing vehicle. I was very nervous to buy a new car and Channing made it a completely enjoyable and accessible experience! More

I've bought over 15 vehicles in my life and this was THE BEST car-buying experience, ever. Colleen Marchesi (Hertz) and her team did an excellent job. Colleen helped me get the exact car I wanted and she wa BEST car-buying experience, ever. Colleen Marchesi (Hertz) and her team did an excellent job. Colleen helped me get the exact car I wanted and she was transparent about pricing, including scouring everywhere possible (including Costco) to find discounts for me. The car delivery process (by Omar Ocasio) was exceptional. Omar patiently explained all the features of the vehicle. Bret Anderson in Finance was professional, helpful and provided great insights, which were helpful. I will be back for my next car in three years. Thank you for making the car buying experience a great one! More

"I gotta guy" Thank you, Daniel! My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explai My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explained everything clearly and concisely. This made a significant difference in my overall experience. More

Our Audi advisor, Tim Mettille is trusted and appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very enjoyable to deal with. The whole Fletcher team is top notch. More