Fletcher Chrysler Dodge Jeep RAM
Franklin, IN
By Type
707 Reviews of Fletcher Chrysler Dodge Jeep RAM
BUYER BEWARE - I drove up from Georgia and bought a used 2017 Ram 3500 from them January 2022. Finally in Sept 2022, I was able to register the truck. The salesmen, Dick Gales, was great to work with and I 2017 Ram 3500 from them January 2022. Finally in Sept 2022, I was able to register the truck. The salesmen, Dick Gales, was great to work with and I would gladly do business with him again but NOT the dealership. Once I left the dealership the headaches began. The paperwork to register the truck did not arrive until March by which time I had temporarily relocated to Florida for work. When I went back to Georgia to register the truck, I was unable to register because the lien release had not been signed. I reached out to Mike Smith who I had been working with on some warranty cancellation and was ghosted. I attempted several times to get in contact with Mr. Smith leaving voicemails and emails. It was not until the bank reached out to the dealership threatening to make the dealership buy the truck back that I was contacted by the dealership. A gentleman named James was assisting in getting the lien release. I once again took time off work to go back to the tag office in GA from FL only to find out the dealership did not pay the taxes to the state that were rolled into my loan. I attempted several times to get a hold of Mr. James and was once again ghosted. I did not hear back from the dealership until I gave them 48 hour notice that I would be getting my lawyer involved. After the notice, I was contacted by James Romine the general sales manager. James R. was helpful in getting a check written for the sales taxes and resolving another lien release issue (the GA tag office required the original lien release which was not in my paperwork.) 9 months later, 3 trips from FL to GA plus time off of work, and many hours of contacting the dealership later, I was able to register the truck. BUT I was charged $1,700 dealer penalty fee for late registration. I requested to James R. that the dealership reimburse me for the $1,700 since it was incurred because of Fletcher. James R. said he would check with the owner and I never heard from him again. I followed up and have not gotten a response from James R. It seems like now that the truck is registered Fletcher has no interest in making this right by paying for the dealer penalty fee. I would not do business with Fletcher Chrysler again and would never send a family member or friend to them. More
Great customer service! The whole experience from pulling into the lot and driver out with my brand new truck, was great! The whole experience from pulling into the lot and driver out with my brand new truck, was great! More
Easy to deal with, took me serious and worked with me from beginning to end. Great group of people. They even told me about money from other dealership that was owed to me. $2200 from beginning to end. Great group of people. They even told me about money from other dealership that was owed to me. $2200 More
Brad Kale and Fletcher Chrysler was awesome to rate the Experience, it would definitely be a 10 out of 10. I would recommend Fletcher to everyone. Thanks again for an awesome job…. Experience, it would definitely be a 10 out of 10. I would recommend Fletcher to everyone. Thanks again for an awesome job…. More
Michael Lukich was our sales person. He is amazing! He goes above and beyond for his customers and tries to help as much as possible. I will definitely recommend him to my family and fri He is amazing! He goes above and beyond for his customers and tries to help as much as possible. I will definitely recommend him to my family and friends. More