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55 Reviews of Flatirons Subaru - Service Center
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April 26, 2017
Making Things Right! I brought my SUV in to get the passenger air bag replaced as a factory recall. Flatirons Subaru was very persistent in making sure that I got in to ge I brought my SUV in to get the passenger air bag replaced as a factory recall. Flatirons Subaru was very persistent in making sure that I got in to get the airbag replaced because it was deemed dangerous! Even though the repair was free to me, they treated me like any other valued customer and really set my mind at ease that my car was going to be made as safe as possible. Maggie was super friendly and helpful and set me up with a loaner to get me through a busy day of commuting to meetings from Boulder to Denver to Westminster and back again. Thank you! More
by Person
Employees Worked With
Maggie
September 01, 2015
friendly staff but paint damage due to negligence I have had my 2015 WRX serviced at this dealership twice. A painless experience each time aside from the deep scratches left on the lower driver-side I have had my 2015 WRX serviced at this dealership twice. A painless experience each time aside from the deep scratches left on the lower driver-side of the car (visible from outside when door is closed) due to stepping on the paint with grit on shoes. Who steps on new paint period! On the first oil change a tech attempted to buff the scratches out. Some came out and others were too deep. I was given a free oil change. There was some run around and talk of body-shop which changed to a paint touch-up guy. I got the sense they were trying to save money. I decided to let it go, they tried after all. Second oil change comes around and I notice the tech get out of the car and stare at the same area for a good 20 seconds before delivering the keys to the woman handling the paperwork. Nothing was said. Upon inspection I noticed numerous things: heavy sliding footprints on the car paint which lead to more drawn out scratches, car oil/maintenance notification was not reset, pink marker was still on wind shield. I don't think the car was scratched on purpose. The general picture looked like a lack of attention to detail to me. Maybe someone was tired, having a bad day, or maybe their was a lot of pressure to service numerous cars. Regardless, two times in a row was enough for me. I didn't even bother mentioning it the second time and doing all the run around. Rather, I decided at that moment to get the car serviced elsewhere. More
by subarufan215
Employees Worked With
don't remember
March 16, 2015
it makes owning a Subaru a pleasure, like a good hug To start with the service consultant " Jessica Everett" was the best : knowledge , timeliness, and price. She really knew how to let me know To start with the service consultant " Jessica Everett" was the best : knowledge , timeliness, and price. She really knew how to let me know what was needed now and farther down the road. I love having a dealer like them so close to my house. Thank you , Team subaru More
by yrrab73056@msn.com
Employees Worked With
Jessica Everett
February 06, 2014
If I could give less than one star I would. I needed to have my sunroof replaced and since I have glass coverage on my car my insurance will pay for it. I called the dealership to see if they could replace have my sunroof replaced and since I have glass coverage on my car my insurance will pay for it. I called the dealership to see if they could replace the sunroof and direct bill my insurance so I would have no out of pocket expense and on both phone calls with the service department I was told that was not a problem. On the second call when I made my appointment to bring my car in I was very clear that I wanted to make sure they would bill my insurance company and I would be able to pick my car up the next day without them expecting a payment from me and I was assured this would not be a problem. After arranging with a friend to go with me to Boulder to give me a ride home when I drop my car off and again the next day to pick it up and for another friend to give me a ride to work I headed to Boulder to drop off my car the next day. When I got the service department I said here's my claim number with my insurance company so you can bill them and was told 'oh we don't do that.' Then they came back and said 'well Chelsea made the appointment, she's just the booker.' I'm not sure how her job title is relevant, how this relates to the issue we are currently discussing or how this is my problem. If both her and I are telling you this was what I was told by your employee that you would do then you should say 'oops our, bad we're sorry, we'll make the exception and take care of this for you,' Honor the appointment, take my claim number, call my insurance company and verify its valid, do the work on my car and then let me pick it up the next day as promised while you wait for the payment from the insurance company. I know for the dealership this is a small job (probably $900-1000 with taxes and the other charges they throw in) and losing my business won't really put even a small dent in their bottom line so for them this doesn't matter but would be nice if you would have at least taken the responsibility and said I need to train my people better instead of well there was a miscommunication and she didn't understand what you were asking. When I said 'I want to drop off my car and have you direct bill my insurance so I don't have to pay any money when I pick it up' is pretty clear and doesn't leave much room for misunderstanding. More
by jenniferkw98
Employees Worked With
Chelsea
September 04, 2013
I went in to Flatirons with an oil consumption issue and valve noise coming from the engine. I had driven from Park City the weekend before, and burnt through 2 quarts of oil . I knew this was something mor valve noise coming from the engine. I had driven from Park City the weekend before, and burnt through 2 quarts of oil . I knew this was something more major than just low oil, and wanted them to check the car out, and give it an oil change. They came back with the diagnosis that I had rod knock and that I needed a new short block. I understand that after having worked on many Subarus, you can probably identify rod knock by sound, but an actual diagnosis cannot take place without tearing down the engine (this was verified by both a service manager at another Subaru dealership, and SuperRupair here in Boulder). Luckily, my car was still within the 60k/5 yr powertrain warranty, and having only owned the car (purchased used) for less than a year, I had not caused the issue. When I brought this up to them, they stated that it was rod knock "due to oil starvation", did not address the oil consumption issue, and offered me no help in dealing with the issue. I left feeling like I had been written off as a bad car owner, and was going to receive no support from Flatirons in dealing with my warranty issue. I took the car to another local shop (Valley Subaru of Longmont) and the service department there couldn't have been more helpful! Greg took my car in, had it checked out and came back with the same conclusion, rod knock. The difference: they asked for my oil change records and were going to go to bat for me with Subaru of America. I now have a new short block with a 3 year warranty, no charge to me. I am completely baffled as to why Flatirons wouldn't even pursue this for me, but suffice to say I do not trust their service department or their motives. They will not be receiving any of my business ever again, nor will I recommend them to anyone, especially considering the numerous options for Subaru sales and repair in the Boulder/Longmont area. If you do take your car here, get a second opinion! Some dealerships still understand customer service, even if it means a warranty repair. More
by guitarua
