Flatirons Subaru - Service Center

I made my first service appointment for my outback that I had purchased at flat irons. In addition to the oil change and general check up, I had a minor issue that needed to be repaired. I made this clear to had purchased at flat irons. In addition to the oil change and general check up, I had a minor issue that needed to be repaired. I made this clear to the agent I spoke with on the phone. She said she would make an appointment with their “Express Service”, and that “they’ll have no problem fixing your issue” in addition to doing the oil change. When I arrived two weeks later for my appointment, I was informed that my appointment was with the express service and that they could not handle anything other than oil changes. I insisted that this was why I took the time to call in to schedule an appointment and stressed that I had an additional issue with my brand new vehicle that needed to be addressed, and I reiterated that the representative confirmed that the issue with the seat would be looked at and fixed. My only option was to wait 4 to 6 hours for the car since I did not have an appointment with an actual mechanic. Of course this was unacceptable as I had planned to be there no more than two hours. So I’m stuck with having to make a separate trip from Denver to Boulder in order to have this issue with the seat fixed. This entire scenario could’ve been avoided if the agent knew what she was talking about when she scheduled my appointment with the express side of their service center rather than an actual mechanic. Very dissatisfied and this just adds to my dissatisfaction with the entire dealership. More

These guys are always great! Honest, professional, and courteous. I've been a regular customer for years (purchase and service), and it's always a good experience. Most recently was in for some maintenanc courteous. I've been a regular customer for years (purchase and service), and it's always a good experience. Most recently was in for some maintenance on Monday 5/18, and Zach Askey was the rep that helped me. He was terrific--took time to explain things, was friendly and knowledgeable. More

Just want to write to recognize and appreciate service advisor, Mr. Edgar Gonzalez, for his professionalism when I brought my wife's Subaru Forester for an oil/filter change. He was courteous and well-ma advisor, Mr. Edgar Gonzalez, for his professionalism when I brought my wife's Subaru Forester for an oil/filter change. He was courteous and well-mannered. He also patiently explained to me in details regarding the findings from my complimentary multi-point inspections. Service was completed and car was returned to me according to the time promised. More

I had an appointment at 9:45AM for an oil change and brake pads, it's almost 1pm and I am still waiting for my vehicle. I ask questions and they don't even ask for my information to look up my vehicle, brake pads, it's almost 1pm and I am still waiting for my vehicle. I ask questions and they don't even ask for my information to look up my vehicle, they just answer without even knowing. Very frustrating, I feel it's my race that's why I'm getting treated this way. Zelene More

Moses Valdez did an excellent job helping me with my car service. I am a longtime customer having bought my car from Flatirons Subaru. I appreciate good customer service. service. I am a longtime customer having bought my car from Flatirons Subaru. I appreciate good customer service. More

We recently had our 2003 Subaru serviced once again at Flatirons. Ryan Brown was our service representative and he was great as usual. He was friendly, courteous, and very knowledgeable. Flatirons has Flatirons. Ryan Brown was our service representative and he was great as usual. He was friendly, courteous, and very knowledgeable. Flatirons has a great asset in Ryan. More

Fantastic experience. Davina was communicative, polite, and highly knowledgable. The service work was perfect. They also sorted out a tech issue with my multimedia that I couldn't figure out. and highly knowledgable. The service work was perfect. They also sorted out a tech issue with my multimedia that I couldn't figure out. More

My first visit for my new Subaru, to get tint and accessories. Davina was polite, and timely. She called me when my car was ready and set up a loaner. I hope it's like this every time if lengthy a accessories. Davina was polite, and timely. She called me when my car was ready and set up a loaner. I hope it's like this every time if lengthy appointments are on the books. More