Flatirons Subaru - Service Center

Be incredibly careful with this organization I signed a quote that they gave me that included work that they claimed is covered under warranty that had no additional terms and conditions. I approved $200 w quote that they gave me that included work that they claimed is covered under warranty that had no additional terms and conditions. I approved $200 worth of work and when my partner went to pick it up they tried to charge her charge her 10 times the amount approved in the quote. Now I’m going to have to go to court to fight this. I’m fortunate enough to have a signed contract though. With the extra charges crossed out I’ll update this to link a hosting to what they’re doing. If you have any one at risk, make sure to tell them to avoid this dealership. More

Great for new car sales, but absolutely horrible service department. I made an appointment and took my car in for a simple oil change, which was really just an overall terrible experience. I was there clos department. I made an appointment and took my car in for a simple oil change, which was really just an overall terrible experience. I was there close to two hours in the middle of the day on a weekday. The service advisor never called me to tell my my vehicle was ready and didn't bother to fill out the inspection form nor did he take the two minutes to even go over it. For all the money spent on the waiting room, it seems like ownership and management would spend a little more time monitoring the horrible customer service this service department gives. I am actually in the market for another vehicle, but I will go to a different Subaru dealership that actually cares about customer experience not just the appearance of the lobby. More

Thanks to Julian Gonzales for great customer service, keeping me informed and answering tons of questions I had. Thanks again! keeping me informed and answering tons of questions I had. Thanks again! More

Julian Gonzales was fantastic to work with and very professional. He kept me informed along the way and was very responsive. He provided excellent customer service. professional. He kept me informed along the way and was very responsive. He provided excellent customer service. More

When I get service at Flatirons Subaru I know it will be top quality and care. The service department is welcoming and has excellent communication throughout the day. They set me up with a loaner vehicle da top quality and care. The service department is welcoming and has excellent communication throughout the day. They set me up with a loaner vehicle day-of because my service was going to take all day. Jen Ruby took me through each service, what it entailed, and the price. She was very responsive to texts which made the whole process move super smoothly. I wouldn't bring my Subaru anywhere else. More

I have been bringing my 2006 Forester here since arriving in Boulder in 2010. This service department has always provided the highest level of respect, transparency, and quality of service, both in repairs in Boulder in 2010. This service department has always provided the highest level of respect, transparency, and quality of service, both in repairs and in customer service. Jen Ruby has been taking care of my and the Blubaru these past couple of years, and I couldn't be happier with the job she does. Thorough, responsive, reliable, explains things, communicates well with the mechanics, getting me the best coupons available--all of it. Top notch service--I'll never go anywhere else! More

I had to replace the transmission and axle in my car and Cesar Valdez and Ryan Nuckles facilitated the process through their kind customer service and extensive expertise. My long history of loyalty and ex Cesar Valdez and Ryan Nuckles facilitated the process through their kind customer service and extensive expertise. My long history of loyalty and experience with this location assured me I’d be in good hands. More

I worked with Rachel Volesky for my Forrester's 120,000 mile service. She was super helpful with all of my questions and did not flinch when adding a timing belt replacement got added to the service. I w mile service. She was super helpful with all of my questions and did not flinch when adding a timing belt replacement got added to the service. I was provided a loaner car and Rachel was very good about communicating during the service. I had to bring the car back for a couple of minor things and Rachel made sure that they were taken care of (quickly). I would be happy to work with Rachel again. More

I brought my Outback for service and was helped by Rachel. She has helped me in the past. I always appreciate her sense of humor and attention to detail. The service was outstanding! Rachel. She has helped me in the past. I always appreciate her sense of humor and attention to detail. The service was outstanding! More

I always get good service from Flatirons Subaru. I have been going to them since 2007. At my most recent visit the service advisor Rachel V. was very helpful. I have been going to them since 2007. At my most recent visit the service advisor Rachel V. was very helpful. More