Flatirons Subaru
Boulder, CO
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Jon Eric Ferguson was very cordial when I asked for a test drive. He wasn't pushy and was prompt when finding the car model I asked to drive. After the test drive, he wrote up a proposal for me that was test drive. He wasn't pushy and was prompt when finding the car model I asked to drive. After the test drive, he wrote up a proposal for me that was very close to what Consumers Report recommended. I was very pleased that It was not a drawn out ordeal. When I bought the car, Jon Eric took the time to explain certain functions of the car and professionally answered any questions I asked. Overall, It was a very pleasant experience. And the Subaru Outback is a beautiful car. More
If I could give less than one star I would. I needed to have my sunroof replaced and since I have glass coverage on my car my insurance will pay for it. I called the dealership to see if they could replace have my sunroof replaced and since I have glass coverage on my car my insurance will pay for it. I called the dealership to see if they could replace the sunroof and direct bill my insurance so I would have no out of pocket expense and on both phone calls with the service department I was told that was not a problem. On the second call when I made my appointment to bring my car in I was very clear that I wanted to make sure they would bill my insurance company and I would be able to pick my car up the next day without them expecting a payment from me and I was assured this would not be a problem. After arranging with a friend to go with me to Boulder to give me a ride home when I drop my car off and again the next day to pick it up and for another friend to give me a ride to work I headed to Boulder to drop off my car the next day. When I got the service department I said here's my claim number with my insurance company so you can bill them and was told 'oh we don't do that.' Then they came back and said 'well Chelsea made the appointment, she's just the booker.' I'm not sure how her job title is relevant, how this relates to the issue we are currently discussing or how this is my problem. If both her and I are telling you this was what I was told by your employee that you would do then you should say 'oops our, bad we're sorry, we'll make the exception and take care of this for you,' Honor the appointment, take my claim number, call my insurance company and verify its valid, do the work on my car and then let me pick it up the next day as promised while you wait for the payment from the insurance company. I know for the dealership this is a small job (probably $900-1000 with taxes and the other charges they throw in) and losing my business won't really put even a small dent in their bottom line so for them this doesn't matter but would be nice if you would have at least taken the responsibility and said I need to train my people better instead of well there was a miscommunication and she didn't understand what you were asking. When I said 'I want to drop off my car and have you direct bill my insurance so I don't have to pay any money when I pick it up' is pretty clear and doesn't leave much room for misunderstanding. More
Bruce Hunter was knowledgeable, efficient, and totally committed to getting me into the car that would most fit my needs and that I would enjoy. He was supportive of my concerns, budget, and patient with committed to getting me into the car that would most fit my needs and that I would enjoy. He was supportive of my concerns, budget, and patient with my "ambivalence" in choosing between the Forester and the Outback. I decided on the Outback and am totally delighted with the purchase. Bruce is honest, proud of his product and the dealership, and trustworthy. If in the days to come I have a problem with this car, I am confident he will help me resolve it in a reasonable way. Ask for him by name! More
I went in to Flatirons with an oil consumption issue and valve noise coming from the engine. I had driven from Park City the weekend before, and burnt through 2 quarts of oil . I knew this was something mor valve noise coming from the engine. I had driven from Park City the weekend before, and burnt through 2 quarts of oil . I knew this was something more major than just low oil, and wanted them to check the car out, and give it an oil change. They came back with the diagnosis that I had rod knock and that I needed a new short block. I understand that after having worked on many Subarus, you can probably identify rod knock by sound, but an actual diagnosis cannot take place without tearing down the engine (this was verified by both a service manager at another Subaru dealership, and SuperRupair here in Boulder). Luckily, my car was still within the 60k/5 yr powertrain warranty, and having only owned the car (purchased used) for less than a year, I had not caused the issue. When I brought this up to them, they stated that it was rod knock "due to oil starvation", did not address the oil consumption issue, and offered me no help in dealing with the issue. I left feeling like I had been written off as a bad car owner, and was going to receive no support from Flatirons in dealing with my warranty issue. I took the car to another local shop (Valley Subaru of Longmont) and the service department there couldn't have been more helpful! Greg took my car in, had it checked out and came back with the same conclusion, rod knock. The difference: they asked for my oil change records and were going to go to bat for me with Subaru of America. I now have a new short block with a 3 year warranty, no charge to me. I am completely baffled as to why Flatirons wouldn't even pursue this for me, but suffice to say I do not trust their service department or their motives. They will not be receiving any of my business ever again, nor will I recommend them to anyone, especially considering the numerous options for Subaru sales and repair in the Boulder/Longmont area. If you do take your car here, get a second opinion! Some dealerships still understand customer service, even if it means a warranty repair. More
This is the 2nd Outback we've purchased from Flatirons. The staff was friendly and extremely knowledgable. Judd worked with us in getting the vehicle and price we wanted. Would definitely rec Flatirons. The staff was friendly and extremely knowledgable. Judd worked with us in getting the vehicle and price we wanted. Would definitely recommend Judd and Flatirons Subaru to friends and family. More
After having a horrible experience with another Subaru dealership where we walked out without a car, we went to Flatirons. We had heard that they were an excellent dealership and we should have gone there dealership where we walked out without a car, we went to Flatirons. We had heard that they were an excellent dealership and we should have gone there first.Our experience was good from the salesman Jeremy to the finance manager Shae. My mother is buying a Subaru next month and I have already told her where to go! Even if it is far for you to get there- please take the time and don't waste your time at another dealership like we did. Flatirons Subaru actually reflects the corporate branding of Subaru which is all about customer appreciation and understanding customer needs. More
Recently visited Flatirons Subaru with my 90 year old mother. She was in need of a new car. I spoke to my salesman Judd before we stopped in and described what we were looking for. When we arrived at mother. She was in need of a new car. I spoke to my salesman Judd before we stopped in and described what we were looking for. When we arrived at the dealership he has a couple of cars pulled up and ready for us to look at. He was very patient and polite. We took a couple of vehicles for a test drive and told him we would have to think about it and would get back with him if we chose to go with the Subaru. We never felt any pressure to have to buy that day. He was very understanding and told us if we had any questions to give him a call. Before we got home he had already sent us an email thanking us for the visit. Within a few days we had made our decision and decided to go with the Subaru. I gave Judd a call and told him which vehicle we wanted to go with and the color we were interested in. He informed us that he didn't have that particular color in stock and that he would have to see if he could get one for us. Within 30 minutes he had called us with good news and informed us that he could have the vehicle there the same day. Upon arrival Judd had the vehicle pulled up for my mother to see and took us for a final test drive to make sure everything was to our liking. After our test drive we proceeded to do paper work. The initial paperwork took a while. The finance experience was great to. We were presented with several offers for extended warranties and maintenance options, but never felt pressure to buy them. Overall I would say we had a great experience buying from Flatirons and would highly recommend them to anyone who is interested in a new Subaru More
Purchasing a car at Flatirons Subaru was very easy-- it was unlike any car-buying experience we’ve had in the past! We test-drove three vehicles and looked at several more. Bill Kidd was very friendly, k was unlike any car-buying experience we’ve had in the past! We test-drove three vehicles and looked at several more. Bill Kidd was very friendly, knowledgeable, patient and never applied any sales pressure. He helped us get exactly the car we wanted through a dealer trade. Thank you Bill and Flatirons Subaru!!! More
This dealership will only tell you what you want to hear. They won't be honest. I wanted a manual transmission, and the only one had been a demo, so it had over 400 miles on it when I bought it. The i They won't be honest. I wanted a manual transmission, and the only one had been a demo, so it had over 400 miles on it when I bought it. The inside looked like it had been a demo and they said they'd clean it up before I picked it up. They didn't, footprints on the dash board, smudges on the back seat, dust and dirt on the floor mats. A little disappointing for a "new" car. Before I paid my deposit, I asked about a free extended warranty that was being offered by another dealer - they said "We can talk about that". When I sat down to do the final paperwork and asked about the extended warranty they almost laughed and said it wasn't going to happen and the other dealership were crooks. The bluetooth is not reliable, the seat heaters are unreliable and get WAY too hot, the gas mileage was a huge disappointment, and the pickup on the highway was disappointing also. I took it into service and of course they couldn't make any of the problems happen again. When I called the store manager to disucss with them, my sales person called me back and said "Come on in, we'll take care of you". The deal was, if I was willing to take a 20% hit in 8 weeks, I could use my new car with 3000 miles as a trade in. The same trade in value that any dealership would have given me. They want to sell cars, not establish relationships. More
I came to buy my first car, a Subaru Impreza, last month here after trying another local dealership that I found slick and ready to take advantage of my car-buying ignorance. At Flatirons Subaru, I had a w here after trying another local dealership that I found slick and ready to take advantage of my car-buying ignorance. At Flatirons Subaru, I had a wonderful experience with Mark Berger. He's uniquely low-key, no-pressure, (not what I expected from salespeople going into the process of buying my first car) and works hard for his customers. I sort've knew what I wanted, but as a first-time car buyer, I was a bit nervous about the process and was hoping to find someone who could educate as well as sell me a car- Mark the perfect answer. He quoted me a lower, reasonable price, walked me through the car completely, and was very flexible about my schedule during the process. He worked super hard with the also very nice finance manager to arrange the financing that I needed to buy it. Although I've only had the car a couple hundred miles, I came back with the car after I felt the brakes were soft and the transmission was a little off. Mark arranged for Keith, a technician, to ride along with me and check out the car- after having Keith (very knowledgable and helpful) do that with me, I felt assured. Overall, just a great experience with this dealership and Mark, and I feel good about buying my first car from them. More