Flagship Motorcars of Lynnfield

Most pleasant car buying experience I’ve Ever had From the start Josue was pleasant and knowledgeable. He let us take our time explaining what we were looking for and helped find the perfect car for u From the start Josue was pleasant and knowledgeable. He let us take our time explaining what we were looking for and helped find the perfect car for us. It was delivered right to our door and when I had questions with some of the options, he tool the time to answer them all. He was never pushy or condescending, both things I have encountered while car searching. Josue was excited about the cars himself and it made us more excited to buy. I can’t say enough about what a positive experience we had at Flagship. More

Excellent service Thank you Zach and Suada for excellent service, your knowledge and kindness truly made this a seemless transaction. Thanks also for your patience wit Thank you Zach and Suada for excellent service, your knowledge and kindness truly made this a seemless transaction. Thanks also for your patience with me. Thank you Flagship for having such great employees. We are return customers our last experience with you brought us back! Thanks again and Happy Thanksgiving!! More

Perfection My shopping was an excellent experience. Jared Kagunda, my sales person took a lot time and effort to find me my dream car. For three days in a row My shopping was an excellent experience. Jared Kagunda, my sales person took a lot time and effort to find me my dream car. For three days in a row he showed me many cars and went on several test drives with me. His enthusiasm for the Mercedes brand is very contagious. He has a gift for truly listening during a conversation which is what made it possible for him to understand what is important to me in a vehicle. Being a good listener is a gift not all possess. I would be amiss if I did not mention the patience he took with me through out the whole process. And also , when I first came to Flagship Motors I was dressed with a hole in my Uggs , a ripped shirt, jeans ,no makeup ,and hair a mess. He greeted me and treated me like a valuable potential customer from the moment we met. Sometimes shopping for a big ticket item as a woman can be frustrating for me because it is a mans world and he never once gave me that impression. I suspect that is because of his good upbringing and professional attitude. It was also refreshing to meet someone who loves their job as much as he does. I look forward to working with him again in the future. There is no doubt in my mind that his career at Flagship Motors will be a very successful one. Sincerely, Susan Trahan More

Dan's the Man - Smart's the car Cant imagine a salesman more helpful than Dan Fava at Smart Center of Lynnfield. I had tried a Smart 2016. Drove like a Mac truck. But poised to find Cant imagine a salesman more helpful than Dan Fava at Smart Center of Lynnfield. I had tried a Smart 2016. Drove like a Mac truck. But poised to find an all electric I put Smart back on my list with Chevy Bolt and BMW i3. After reading a bad review, I test drove prepared not to like it so I really put the car through it’s paces. With Dan we took out a Cabrio and drove with the top back, back and down, bars on and off, windscreen up and down and windows up and down with each variation up to 65-70. Dan put up with my demanding ways with total aplomb. And we had fun chatting about the safety features of the Smart that so many people are not aware of. In addition to it’s great ratings (eg. Maximum stars in Euro NCSP tests - check out their video at 64 mph) I personally think that because it is so tall and visible and because it is so small (3 can fit into one parallel parking space), it is less likely to be hit in the first place. And, my gosh, the car knocked my socks off: super acceleration when needed, fantastic tracking (unlike the Bolt and i3), no uncomfortable deceleration (unlike Bolt and i3 even in non-eco mode), and unfathomably wind-free with top-down (only electric convertible on the market). Some reviewers out there just have a chip on their shoulders about small cars I’m convinced. I am sold on the Smart 2017 and on Dan. Best car buying experience ever (and I’m pushing 70). More

Thank you Paige Paige was wonderful to work with. She was so patient with me until I made up my mind what I wanted to do. Imy last car was a ten year old Mercedes whi Paige was wonderful to work with. She was so patient with me until I made up my mind what I wanted to do. Imy last car was a ten year old Mercedes which I loved and had a hard time parting with but I knew it was time to upgrade. Paige helped me through the process with professionalism and lots of patience. She was thoughtful and so helpful and didn’t pressure me to make a decision. She worked with me until I made up my mind between leasing and buying. I chose to buy because that’s what I was comfortable with. She spent a lot of time with me until I felt right about the choice I made and then took her going over all the new technological changes in the newer cars. I would highly recommend Paige to anyone who comes through the doors of Flagship Motors. More

Thanks to Sean and Jon Thanks to Sean providing such a excellent customer service to me! I had great experience in Flagship Motors. Sean made me feel comfortable and did eve Thanks to Sean providing such a excellent customer service to me! I had great experience in Flagship Motors. Sean made me feel comfortable and did everything he could to make sure satisfied my needs. After I ordered the car, he updated the information to me frequently, I really appreciated! When I picked up the car, Jon wen over every feature of the car, and helped me to set up the app. That was very helpful. More

Oustanding process - made my life very easy. Paige Babcock did an outstanding job narrowing to my preferences and most especially was very sensitive to my time. Process was quick and easy. Love Paige Babcock did an outstanding job narrowing to my preferences and most especially was very sensitive to my time. Process was quick and easy. Love the E400 Coupe. More

The best ! My sale rep. Mike Daly put his hart and soul into this sale. He made sure that the car I went home with was the car that fit all my needs. We spend My sale rep. Mike Daly put his hart and soul into this sale. He made sure that the car I went home with was the car that fit all my needs. We spend a week together on this purchase and in the end I got the perfect Mercedes. The dealership has Suada Kolenovic who takes all the time you need to go over the cars bells and whistles. They are a great team and there personal commitment will take me back for my next Mercedes. More

The purchase of my first Mercedes. I recommend this dealership, hands down! Friendly, patient and understanding crew. It was my first time purchasing a Mercedes and this team was great I recommend this dealership, hands down! Friendly, patient and understanding crew. It was my first time purchasing a Mercedes and this team was great to work with! More

"Real" Understanding of The Customer Experience Jim Estabrook, Michael Andrews and Nick Ioannidis understand that a business cannot exist if it does not attract much less retain and develop custome Jim Estabrook, Michael Andrews and Nick Ioannidis understand that a business cannot exist if it does not attract much less retain and develop customer loyalty. More