Five Star Toyota of Milledgeville - Service Center

I scheduled an oil change appointment and dropped my car off at the dealership. When I left the service guide on the dashboard in front of the driver so that they could validate the service. The technician off at the dealership. When I left the service guide on the dashboard in front of the driver so that they could validate the service. The technician did not fill out the service record or even change the "Next Service Due" reminder sticker on the windshield. I called the service department twice and left a message each time asking that the service manager return my call. I was told that the service manager was working today but this person clearly chose to ignore my call. I paid almost $100 for "Toyota Service" and have purchased three cars from this dealership. I did not know that their attention to detail and interest in their customers had evaporated. I recommend that you save almost half the money and get the top synthetic oil service at Walmart! More

I have been doing business with 5 Star Toyota in Milledgeville ever since before they bought out the previous dealership owner, about 10-12 years. I wish to commend Marvin Meeks, the Parts Manager Milledgeville ever since before they bought out the previous dealership owner, about 10-12 years. I wish to commend Marvin Meeks, the Parts Manager at 5 Star Toyota in Milldedgeville, Georgia. He is extremely knowledgable and helpful. He knows his inventory and available merchandise extremely well and I have found I can always trust his knowlegable recommendations. He is totally dedicated to his profession and I enjoy working with Marvin. I hope 5 Star realizes his value to your team. More

Martha Bragg and Tracy Burrell was very good in helping my husband and I get into a new 2021 Toyota Tacoma. Keep up the great work ladies! my husband and I get into a new 2021 Toyota Tacoma. Keep up the great work ladies! More

Thank you Demarcus Patterson for your help today! Demarcus is a very personable sales rep. It was a pleasure meeting you. Got me in and out quickly. Demarcus is a very personable sales rep. It was a pleasure meeting you. Got me in and out quickly. More

Excellent Service I would recommend Five Star Toyota of Milledgeville to anyone. Ms. Cathy Peacock the best sales person, she is good in what she do. Ms. Cathy explain I would recommend Five Star Toyota of Milledgeville to anyone. Ms. Cathy Peacock the best sales person, she is good in what she do. Ms. Cathy explain everything, get you at a reasonable payment, excellent and patient. I really love my vehicle. More

Excellent Experience All Around! I went in for a service appointment and came out with a new vehicle! Ashley Youngblood made it so incredibly easy and comfortable! I highly recommend I went in for a service appointment and came out with a new vehicle! Ashley Youngblood made it so incredibly easy and comfortable! I highly recommend the entire team at Five Star Toyota of Milledgeville. More

WORST EXPERIENCE BUYING A CAR!!! I bought my car about 90 days ago from this dealer and from day 1 it has been a nightmare! 1). When I got the car home I realized it had not been det I bought my car about 90 days ago from this dealer and from day 1 it has been a nightmare! 1). When I got the car home I realized it had not been detailed or serviced and had no floor matts. 2). The. Teams where bad and I had to take it back within 2 weeks. 3) After the break repair, there is this clonking noise every time I turn my wheel and my car is making this loud noise whenever I accelerate. I took my car to a Toyota Dealer in Roswell, since it is still under Manufacturing Warranty, to be checked out. They did the diagnostic and tells me "whoever sold you this car needs to give you another one. This car has been in a collision and had several Transmission issue including one being replaced. The subframe has been pulled out the car as well. That clonking noise is really bad and we can't pin point it." The mechanic also wrote this up and added it to the Toyota system because there was NO history of any type of work or services done on my car in the system. It showed where parts were ordered but no details as to WHAT was done. The next day I drive ALL THE WAY back to Milledgeville Toyota and show them all the stuff Roswell Toyota wrote up from the diagnostic and they began to IMMEDIATELY tell me that Roswell was lying!!!! After checking my car out the service manager comes out and tells me and the sales person that sold me the car "Yeah the transmission is bad and it needs a new one. ". My sales person looking shocked as well in disbelief. I ask the service manager why is a Toyota that is only 2 years old under warranty needing a THIRD transmission?????? He shrugs his shoulder and his says "well my mechanic messed up the second one and I had to pay for that." This was on Tuesday 6/13/17 and they said my car would be ready next week Monday or Tuesday. However I got a call 2 days later saying my car was ready. WHAT! Okay I go pick up my car on Friday 6/16/17 and I ask "what about all the other issues listed from the diagnostic?" Robert the Asst Service Manager says "aww ain't nothing else wrong with your car. We out a new transmission in it and no paperwork is needed, it's all in the system. ". He gave me my keys and moved on. As I am driving back to Atlanta I hear the clonking noise as I turn again! I turned around and went back to he dealer and told both Robert and Brad (Service Managers) that my car is NOT fixed it's still making the clonking noise when I turn right or left!! I ask them for a print out of what was done on my car, which as a customer I have the right and should have had it in the first place. They both just looked at me gave me the print out and said nothing! Didn't even inquire about what was still wrong with my car. This morning I called to speak with the GM and I'm told he is not available but someone by the name of Trey is going to call me soon. My next step is to take Legal action against this dealer. None of the paper trail on this car lines up, even down to the color of the car, with anything and they refuse to fix the problems. I am in distress trying to get answers and resolution on a 3year old Toyota with a manufacturing warranty that I purchased only 90 days ago!!! It's sad and frustrating to be brushed off as if my concerns do t matter. If there is an issue with my CV Joints or any other axle issues I could have been killed led traveling back to Atlanta on the highway and they could care less! More