Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
969 Reviews

969 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
June 13, 2025

The last visit was another friendly and warm welcome from Kyle . I could feel I’ll be taken good care of again . More

by Beck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle’s C.
Jun 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Beck, for returning to Five Star Subaru. Kyle and our techs are dedicated to helping you enjoy your car. Don't hesitate to call 817-438-1700 when you need our advice. We are here for you! Take care, Jakob Ritter, Service Director

June 13, 2025

Great customer service, fast and efficient work, friendly and knowledgeable staff. Comfortable customer waiting area. More

by islagirl61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jun 14, 2025 -

Five Star Subaru of Grapevine responded

Islagirl61, It is great to hear Kyle provided a great experience in the Five Star Subaru service center. Between visits, reach us at 817-438-1700. Kyle and our techs are here to share knowledge when you need it. Enjoy your ride! Best regards, Jakob Ritter, Service Director

June 12, 2025

I got an oil change , it was done in a timely manner . My vehicle was washed and waiting when I picked it up More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for the high marks! The Five Star Subaru service team appreciates the chance to help you care for your car and we welcome questions any time at 817-438-1700. Between visits, give us a call if you need advice. Safe travels and thanks again, Jakob Ritter, Service Director

June 09, 2025

Excellent dealership in every way. Professional , TX. friendly. Good customer relationship, car care, etc. YEA! More

by sandyflory2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylon Freeman
Jun 10, 2025 -

Five Star Subaru of Grapevine responded

Sandyflory2024, The service team at Five Star Subaru is grateful for the opportunity to help you keep your car running well. Between visits, give us a call at 817-438-1700 if you need our advice. We want to make certain you are knowledgeable about your Subaru. Thank you for your business and feedback! Take care, Jakob Ritter, Service Director

June 07, 2025

Very welcoming customer service from front door to car door! Five Star has become our family dealership for Subies! We’re on our second one now: More

by TexasSkye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
Jun 08, 2025 -

Five Star Subaru of Grapevine responded

TexasSkye, We appreciate helping with your vehicle care at Five Star Subaru. Thank you for recognizing Travis and our service team. When we can address future maintenance or repair, we look forward to your calls at 817-438-1700. Safe travels, Jakob Ritter, Service Director

June 04, 2025

⭐️⭐️⭐️⭐️⭐️ Exceptional Service at Five Star Subaru Grapevine From the moment I arrived, I was warmly greeted, and my information was taken promptly. The waiting area was clean and comfortable, offe More

by janeannstephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Five Star Subaru of Grapevine responded

Thank you, janeannstephen, for your detailed feedback! Jose and the entire Five Star Subaru service team is focused on your driving experience. When you need our advice or expertise, we welcome your calls at 817-438-1700. We are here to help you enjoy your car. Best regards, Jakob Ritter, Service Director

June 04, 2025

I brought a vehicle in for state inspection. I was greeted promptly on the drive, my vehicle was inspected while I waited having some coffee and a snack More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
Jun 05, 2025 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for bringing your car to Five Star Subaru! Customer service is a pillar at our dealership. If there is anything else we can do for you, please reach us at 817-438-1700. Safe travels, Jakob Ritter, Service Director

June 03, 2025

Matt was able to fit me in last minute and they were so polite and quick! I will definitely be back More

by RSXtypeS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Five Star Subaru of Grapevine responded

RSXtypeS, We are so happy to hear Matt and the Five Star Subaru techs were able to accommodate you quickly and efficiently. When you need future vehicle care, we hope we are your first call at 817-438-1700. Safe travels and thanks for sharing! Take care, Jakob Ritter, Service Director

May 31, 2025

Tyler was excellent and the work was done as described, on time, and done perfectly. More

by stevepratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Five Star Subaru of Grapevine responded

Thank you, stevepratt, for taking the time to endorse Tyler and the Five Star Subaru service department. Between visits, reach us at 817-438-1700 for advice. We are focused on your driving journey. Best regards, Jakob Ritter, Service Director

May 31, 2025

The best dealership I have ever dealt with from sales, financing , to the service dept. Quality work, positive follow up. And of course the best merchandise... Thank you 5 star... More

by bearwarner25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon English
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Five Star Subaru of Grapevine responded

Bearwarner25, We are focused on helping you enjoy your ride. Thank you for recognizing all three departments! When we can offer our advice or expertise, reach us at 817-438-1700. We appreciate you! Best regards, Jakob Ritter, Service Director

2
...