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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
923 Reviews

923 Reviews of Five Star Subaru of Grapevine - Service Center

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March 14, 2025

Very efficient and prompt in providing service after arrival. Advisor had good suggestion above what I came in for More

by Lutherrk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Five Star Subaru of Grapevine responded

Lutherrk, Thank you for your feedback! We're pleased to hear that our service was efficient and prompt and that Jose provided helpful suggestions beyond your initial request. We strive to provide comprehensive service to all our customers at Five Star Subaru. Don't hesitate to call Jose or me at 817-438-1700 for vehicle advice. Best regards, Jakob Ritter, Service Director

March 14, 2025

Loved the atmosphere, as soon as I walked in I got treated as a customer and I loved it More

by Lorena.c89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Mar 15, 2025 -

Five Star Subaru of Grapevine responded

Lorena.c89, We appreciate the chance to help with your auto care at Five Star Subaru. Travis and our techs welcome any additional questions at 817-438-1700. Safe travels and thank you for choosing our service center. Best regards, Jakob Ritter, Service Director

March 13, 2025

most likely the best dealership experiance from purchasing to service that i have 3ver had in my 44 years of buying vehicles! Fantastic work and keep it up! More

by dshockk0zu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Five Star Subaru of Grapevine responded

Thank you, dshockk0zu, for taking the time to recognize Matt and Five Star Subaru. Your loyalty is appreciated at the dealership. Give us a call at 817-438-1700 for advice any time. Safe travels. Best regards, Jakob Ritter, Service Director

March 13, 2025

Great experience. Dion met me immediately at my car. Asked if I would like the free car wash that was included, told me how long the service would take, and checked in More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Five Star Subaru of Grapevine responded

Vic, It's great to know that Dion's service met your expectations. We're committed to providing efficient and customer-focused service, and we're glad he made your visit a success. We appreciate your loyalty at Five Star Subaru. Reach us at 817-438-1700 any time. Safe travels, Jakob Ritter, Service Director

March 13, 2025

Nice dealership that seems to care about their customers. Nice service department that keeps you informed while you are waiting for your car. More

by marilmcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, marilmcg, for choosing Five Star Subaru for your vehicle care. Kyle and our techs are focused on helping you enjoy your driving experience. Please stay in touch at 817-438-1700. Take care, Jakob Ritter, Service Director

March 08, 2025

Totally awesome from the salesman on the show room floor to the shop. Five Star is is absolutely what they are. More

by glendadevoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Five Star Subaru of Grapevine responded

Thank you, glendadevoll, for taking the time to share your feedback. The Five Star Subaru sales and service teams are dedicated to helping you enjoy your car. Reach out to us at 817-438-1700. We truly appreciate being your auto dealer. Sincerely, David Cheney, General Sales Manager

March 07, 2025

Finally, a service team for all my issues, including the "this is dumb but it bothers me" issues like my windshield sprayer quit spraying, which was apparently an easy fix for a small labor charge, very rea More

by grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin
Mar 07, 2025 -

Five Star Subaru of Grapevine responded

Grace, Thank you for your wonderful review! We're delighted that you've had such a positive experience at Five Star Subaru, even with those pesky tire issues. We're proud of our team's efficiency and friendliness. Don't hesitate to reach Collin or me at 817-438-1700. We are here to share our knowledge and expertise any time you need it. Take care, Jakob Ritter, Service Director

March 07, 2025

This dealership was so friendly and professional. All my questions were answered and they did a great job on my car. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle - five stars
Mar 08, 2025 -

Five Star Subaru of Grapevine responded

Nancy, We appreciate you at Five Star Subaru. Whenever you have questions, we want to hear from you at 817-438-1700 to keep you well informed about the care of your car. Thank you for your loyalty. Best regards, Jakob Ritter, Service Director

March 07, 2025

Five star Subaru of grapevine have always went out of their way to take care of my car. Recently had a squeak in seat. Matt my service guy worked so hard in fixing the problem. Matt is a rockstar for s More

by tkpaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who work in my car
Mar 08, 2025 -

Five Star Subaru of Grapevine responded

Thank you, tkpaden, for taking the time to recognize Matt, Jason, your Five Star Subaru tech. When your car needs repair or maintenance, give us a call at 817-438-1700. We welcome the chance to offer our advice and expertise. Best regards, Jakob Ritter, Service Director

March 04, 2025

I feel as if the Subaru Service Center is on my side. It has excellent customer service and the customer service reps. educate me every time I am there. I recommend them highly. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Mar 04, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Kate, for taking the time to share your Five Star Subaru service experience. Colin and our techs welcome the chance to address your vehicle questions. When you need advice, please give us a call at 817-438-1700. We are here for you! Best regards, Jakob Ritter, Service Director

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