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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
967 Reviews
Call Service Center (817) 438-1700

967 Reviews of Five Star Subaru of Grapevine - Service Center

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July 03, 2025

Each time I have brought my vehicle in for service. Everyone has been very professional. I’m always told upfront how long it’s going to take and it’s never taken longer than that. More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Freeman
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June 30, 2025

Above average employees . Courteous, and appointment kept on time kept me informed during the process of doing my maintenance More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jul 01, 2025 -

Five Star Subaru of Grapevine responded

Mary, We are so grateful to help you care for your car at Five Star Subaru. For any future needs or advice, please don't hesitate to call Ryan or me at 817-438-1700. Safe travels, and we deeply appreciate your continued trust! Take care, Jakob Ritter, Service Director

June 30, 2025

Every single time I am at Five star Subaru, the experience has always been exceptional. More

by pratyu27p
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Reyes
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Jul 01, 2025 -

Five Star Subaru of Grapevine responded

Thank you so much, pratyu27p, for continuing to trust the service team at Five Star Subaru. Between visits, be sure to call Antonio or me at 817-438-1700 if you need vehicle advice. We are here to help you fully love your car. Safe travels, Jakob Ritter, Service Director

June 28, 2025

Service department is great. Pedro, is professional, knowledgeable and communicated well throughout the process. Waiting area is very nice. More

by Newbiejeeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Jimenez
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Jun 28, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Newbiejeeper, for taking the time to recognize Pedro and the Five Star Subaru service center. Whenever you need vehicle advice, don't hesitate to give us a call at 817-438-1700. We want you knowledgeable and comfortable with your car. Best regards, Jakob Ritter, Service Director

June 20, 2025

Everyone at the dealership was extremely pleasant, and Deion worked with me one on one, answering all my questions promptly, and when my certain situation he handed me over to The customer advocacy care More

by Bianca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa, customer advocacy dept
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Jun 20, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Bianca, for taking the time to share your Five Star Subaru service experience. Between visits, reach Deion or me at 817-438-1700. We are here to keep in you knowledgeable and happy with your car. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

June 15, 2025

Highly recommend this dealership for their superior customer service. The Service Manager has everything running smoothly as it should. They were professional, knowledgeable and did an excellent job o More

by ccrubio12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
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Jun 15, 2025 -

Five Star Subaru of Grapevine responded

Ccrubio12, How nice of you to take the time to endorse Kyle and Five Star Subaru. We appreciate the chance to help with your auto care and we welcome questions at 817-438-1700. Call us for vehicle advice again. Thank you, Jakob Ritter, Service Director

June 15, 2025

Have been using Five Star Subaru Service Department since August 2022 and have had top notch customer service every visit. More

by dsperry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
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Jun 15, 2025 -

Five Star Subaru of Grapevine responded

Dsperry9, It is great to hear Kyle was helpful during your recent service visit at Five Star Subaru. Your loyal business is appreciated and we look forward to scheduling your next appointment at 817-438-1700. Thank you! Safe travels, Jakob Ritter, Service Director

June 14, 2025

Top notch customer service! From purchase to two years of ownership it’s literally the best car ownership experience Ive had after several Toyota purchases over the years. More

by cortezdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
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Jun 15, 2025 -

Five Star Subaru of Grapevine responded

Thank you, cortezdi, for choosing Five Star Subaru for your auto care. Kyle and our team welcome additional questions at 817-438-1700. Let us know how we can help you enjoy your car. Take care, Jakob Ritter, Service Director

June 13, 2025

The last visit was another friendly and warm welcome from Kyle . I could feel I’ll be taken good care of again . More

by Beck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle’s C.
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Jun 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Beck, for returning to Five Star Subaru. Kyle and our techs are dedicated to helping you enjoy your car. Don't hesitate to call 817-438-1700 when you need our advice. We are here for you! Take care, Jakob Ritter, Service Director

June 13, 2025

Great customer service, fast and efficient work, friendly and knowledgeable staff. Comfortable customer waiting area. More

by islagirl61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Jun 14, 2025 -

Five Star Subaru of Grapevine responded

Islagirl61, It is great to hear Kyle provided a great experience in the Five Star Subaru service center. Between visits, reach us at 817-438-1700. Kyle and our techs are here to share knowledge when you need it. Enjoy your ride! Best regards, Jakob Ritter, Service Director

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