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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
903 Reviews
Call Service Center (817) 438-1700

903 Reviews of Five Star Subaru of Grapevine - Service Center

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March 01, 2025

Very courteous, polite, friendly, patient with my questions and knowledgeable. They always make me feel appreciated. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Irma, for choosing Five Star Subaru for your car's care. Deion and our techs are focused on customer satisfaction. Be sure to call 817-438-1700 with questions any time. We are here to share our expertise. Safe travels and thanks again, Jakob Ritter, Service Director

February 28, 2025

Very friendly, courteous, polite, respectful and knowledgeable. Patient with my questions and a very clean place. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Irma, for choosing the Five Star Subaru service team for your car's care! Deion and our techs want to hear from you at 817-438-1700. Keeping you knowledgeable and your vehicle running well is the goal. Safe travels and thanks again! Best regards, Jakob Ritter, Service Director

February 26, 2025

Efficient, quality and friendly service. I recommend Five Star Subaru for service and repair work. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Chris, for sharing your feedback. We couldn't be happier that you had such a great experience in our service center. We appreciate you choosing Five Star Subaru and hope you do so again. Reach us at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

February 22, 2025

5 Stars for Five Star Subaru! Bought and serviced my Outback there. It’s a great place. Service department is always helpful and courteous. Took car in today for new tires and Dei More

by Betcee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2025 -

Five Star Subaru of Grapevine responded

Betcee, Thank you for choosing the Five Star Subaru service team for the care of your car. Deion and our techs want to hear from you at 817-438-1700. We are here to share our advice and expertise. Safe travels and thanks again for choosing our service center. Best regards, Jakob Ritter, Service Director

February 19, 2025

Organized, efficient, customer focused! ! I love my vehicle and every experience I have had with sales and service! More

by degeleedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Five Star Subaru of Grapevine responded

Degeleedy, Thank you for the fantastic feedback! We're so glad Matthew and the Five Star Subaru service team provided you with such excellent service. We appreciate your business and look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 19, 2025

Great service. Prompt and thorough. Friendly and knowledgeable staff. And they always wash my car! More

by beverlymavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pable
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Feb 19, 2025 -

Five Star Subaru of Grapevine responded

Thank you, beverlymavis, for taking the time to endorse your visit to the Five Star Subaru service center. Customer satisfaction is always our goal. When you need future vehicle care or automotive advice, we welcome your calls at 817-438-1700. Safe travels and thanks again. Take care, Jakob Ritter, Service Director

February 19, 2025

The Service department has always been very responsive to my needs and performed work within the time promised which is usually very quickly. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Five Star Subaru of Grapevine responded

Pam, We're delighted to hear that the Five Star Subaru Service Department consistently meets your needs and completes work promptly. Responsiveness and efficiency are top priorities for us, so your feedback is greatly appreciated. Thank you for choosing our service department. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 18, 2025

This dealership has been great and great customer service every time I go in I get five stars service. More

by Racer x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Five Star Subaru of Grapevine responded

Racer x, Providing courteous and attentive service is a top priority at Five Star Subaru. Thank you for recognizing our efforts and sharing your positive experience. Jose and our service team welcome any additional vehicle questions at 817-438-1700. We are here for you! Take care, Jakob Ritter, Service Director

February 17, 2025

Our 1st time of ever having purchased maintence warranty and we have really been amazed at how easy they do the servicing and how nice everybody is . More

by mariaolivosalinas1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 17, 2025 -

Five Star Subaru of Grapevine responded

Thank you, mariaolivosalinas1945! Thank you for the kind words. We appreciate your business and look forward to helping you with future vehicle care. Reach Kyle at 817-438-1700 to let us know when we will see you again at Five Star Subaru. Take care, Jakob Ritter, Service Director

February 15, 2025

Fast, friendly service, and great work. My service advisor Matt was outstanding, did an incredible job on keeping me updated to everything that was being done to my car. Very impressed with More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2025 -

Five Star Subaru of Grapevine responded

Bill, We're so glad to hear you had such a positive experience at Five Star Subaru! Thank you for the wonderful feedback. We're especially happy that Matt provided outstanding service and kept you so well-informed. We appreciate your business and look forward to seeing you back for all your Subaru needs! Give us a call at 817-438-1700. Take care, Jakob Ritter, Service Director

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