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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
921 Reviews
Call Service Center (817) 438-1700

921 Reviews of Five Star Subaru of Grapevine - Service Center

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April 02, 2025

This dealership has great people whether from the service center, sales and management! Though I’m not really happy with my car, they make things better by being so helpful! More

by Big Wooee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager name: Jason
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Apr 02, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Big Wooee, for taking the time to share your Five Star Subaru experience. Deion, Jason, and I welcome any additional maintenance questions at 817-438-1700. We are here with advice any time you need it. Take care, Jakob Ritter, Service Director

April 02, 2025

Making an appointment through the replacement of all 4 tires on our 2020 Subaru Outback things were on schedule and even below our original service estimate The staff and services provided are a 10. More

by raheiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Reyes and Travis Littrell are 5 star in my book.
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Apr 03, 2025 -

Five Star Subaru of Grapevine responded

We're so pleased you had such a positive experience at Five Star Subaru with your tire replacement, raheiner! We always strive to provide on-time service and transparent pricing. We appreciate your high rating and are glad you're satisfied! Continue to reach us for your auto needs at 817-438-1700. Best regards, Jakob Ritter, Service Director

April 01, 2025

Excelente in customer satis. Thanks again for your expert care! I will definitely be back. More

by icantu53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
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Apr 02, 2025 -

Five Star Subaru of Grapevine responded

Icantu53, We're so pleased you were satisfied with your Five Star Subaru experience! We look forward to providing you with excellent care again on your next visit. Let us know when you need our vehicle advice or expertise at 817-438-1700. Thank you, Jakob Ritter, Service Director

March 27, 2025

Pedro was an excellent,knowledgeable associate and was able to answer all my questions! Thank you More

by Parkscjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro
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Mar 27, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Parkscjp, for choosing Five Star Subaru When you need vehicle advice or care, please reach Pedro or me at 817-438-1700. We are here for you! Take care, Jakob Ritter, Service Director

March 27, 2025

Everyone is friendly & professional. Great customer service. Clean facility and everyone is helpful. Awesome employees More

by Jeannette Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Jeannette! We're focused on ensuring every Five Star Subaru customer has a great experience, and we're glad we succeeded with you. When Tyler or I can offer our knowledge, please call 817-438-1700. We want you to fully enjoy your Subaru. Take care, Jakob Ritter, Service Director

March 22, 2025

It was a very busy day! Kyle was very nice. It took a while, but everything was done. I've always been treated well at 5 Star Subaru. More

by Sissy
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyle & Jose
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Mar 23, 2025 -

Five Star Subaru of Grapevine responded

Sissy, We appreciate the chance to help with your vehicle care at Five Star Subaru. Kyle, Jose, and our entire service team welcome questions at 817-438-1700. We want you to fully enjoy your car. Safe travels and thank you, Jakob Ritter, Service Director

March 19, 2025

Always excellent customer service. Never have had to wait for long periods and always kept informed More

by dwcunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Mar 20, 2025 -

Five Star Subaru of Grapevine responded

Thank you, dwcunningham, for taking a moment to rate your Five Star Subaru service visit. Customer experience is a priority and we remain available at 817-438-1700 to share advice. Let us know how we can help you enjoy your car. Safe travels, Jakob Ritter, Service Director

March 15, 2025

Awesome dealership easy to get an appointment time frame on how long your vehicle will be in service. They update you periodically and let you know how everything‘s going if they find something different th More

by sharon_strine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell - 5 stars
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Mar 16, 2025 -

Five Star Subaru of Grapevine responded

Thank you, sharon_strine, for recommending the Five Star Subaru service center. Should you need advice between visits, please reach Travis or me at 817-438-1700. We want to keep you knowledgeable about your car and it's care. Best regards, Jakob Ritter, Service Director

March 14, 2025

Very efficient and prompt in providing service after arrival. Advisor had good suggestion above what I came in for More

by Lutherrk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Five Star Subaru of Grapevine responded

Lutherrk, Thank you for your feedback! We're pleased to hear that our service was efficient and prompt and that Jose provided helpful suggestions beyond your initial request. We strive to provide comprehensive service to all our customers at Five Star Subaru. Don't hesitate to call Jose or me at 817-438-1700 for vehicle advice. Best regards, Jakob Ritter, Service Director

March 14, 2025

Loved the atmosphere, as soon as I walked in I got treated as a customer and I loved it More

by Lorena.c89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Mar 15, 2025 -

Five Star Subaru of Grapevine responded

Lorena.c89, We appreciate the chance to help with your auto care at Five Star Subaru. Travis and our techs welcome any additional questions at 817-438-1700. Safe travels and thank you for choosing our service center. Best regards, Jakob Ritter, Service Director

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