Five Star Nissan of Warner Robins - Service Center

Car detailed I had the opportunity to have one the best guys detail and wash my vehicle and that's Tony Rice. Mr. Rice went over and above to make sure I was satis I had the opportunity to have one the best guys detail and wash my vehicle and that's Tony Rice. Mr. Rice went over and above to make sure I was satisfied with five star service. I was very pleased and will tell others about you guys excellent service. Thanks Tony Rice More

Fast Friendly Service My experience in the service dept is always a great experience. Tim Kendrick’s is always courteous and friendly when I bring my cars to get serviced. My experience in the service dept is always a great experience. Tim Kendrick’s is always courteous and friendly when I bring my cars to get serviced. If I have to drop a vehicle off he has always been that go to gentleman to get me to work and return to pick me up. I appreciate his urgency and thoughtfulness at Five Star Nissan in Warner Robins Ga. More

Horrible!! So my sister Taylor bought her 2013 Nissan Maxima back in October 2016 and the deal that Five Star Nissan on 96 in Bonaire Ga gave them was that they So my sister Taylor bought her 2013 Nissan Maxima back in October 2016 and the deal that Five Star Nissan on 96 in Bonaire Ga gave them was that they would fix the peeling clear coat on her bumper. Well a few weeks ago it was brought to my attention that her clear coat was peeling again and now there was a tape mark on her front fender. I told my dad that I would take it up and ask about having them correct he paint job that had initially said they "fixed". The first guy I initially spoke with was super nice and after I explained what was going on he was happy to go get a manager for me. Then a few moment later an older man came out and asked me to come have a seat at a desk. I told him no thank you that I sit all day at work and I wanted to enjoy standing while I could. He said "no sit down!" So I sat down kind of shocked at the way this man is starting this conversation he then proceeded to tell me that they were not going to paint this car that they had already fixed that part and it was no longer on them. I bluntly looked at home and said "yes sir you are going to fix it due to it being your mess up. Had the car been painted correctly the first time y'all "fixed it" I wouldn't be in here again 8 months later." He then told me they are just going to sand that same spot down again and touch it up like they did they first time but it would start peeling again in 8 months!" At this point I am starting to get fuming mad!! I said well then I will be back again in 8 months for you to fix it AGAIN!! He then proceeded to tell me they were not fixing it again after this!!" I said when we bought the car you agreed to repainted the bumper due to the clear coat peeling and when we got the car back it had over spray on the front fender now due to a bad paint just b and the clear coat is peeling again that sounds like a bad paint job on your part The man then looks at me and asks me "what do you even know about painting cars? We have one of the best painters out here and it is as simple as touching up that small spot?!" I looked back at home and stated "because I am a woman does not mean I am as illiterate as you seem to be I then proceeded to go through the steps of how the bumper should have been painted!" He got up and said he would be right back. And I told him while your going find out about a rental because I am leaving this car to be fixed. Once again with an attitude he looked at me and chuckled and said " you aren't the titled owner you aren't getting the rental and even if you were this won't take but 30 minutes to touch up and fix!" I stood up and simple my stated the xxxx it would. If they wouldn't fix it right I would bring the keys and the car back and they could cancel the financing on it. I walked outside to speak with my dad on the matter going on (the titles owner) and could not get him on the phone so I walked back inside and spoke with the lady at the customer service counter (by the way she was also super super sweet) I told her I couldn't wait there any longer for the paint guy to arrive because I had to get to work was there anyway I could get his number so I could set up a time to bring the car back up there to him. She tried to find the number for me through some salesman.......mean while I look up and here comes this hateful man again and he screamed "what do you want now!!" And I simply stated "I wanted you to get out of my face!!" I left that dealership and called my dad once again. When he called up there upset with the way they treated me. He asked for his original salesman and a guy got on the phone pretending to be him when my father asked for management they hung up the phone. Never ever will I step foot back on Five Star Nissans property again. This simply boils down to how you treat and talk to customers. We could have sat and talked rat****RANT*** Sorry it's long but worth the read!! Please feel free to share!ionally like adults but he belittled me as a woman and Waste of time!! More

Excellent customer service! As a former Quality Supervisor, I wanted to share my recent experience with your organization. I called yo check on several options of service and w As a former Quality Supervisor, I wanted to share my recent experience with your organization. I called yo check on several options of service and was greeted by Bria Grayor. She greeted me with a smile in her voice and she maintained it throughout the call. She never once tried to rush me thru the call and was also very polite. Kudos on having an employee who takes her job seriously. Quality customer service is what keeps or gains customer. More

Great Customer Service!! Thank you for making my experience a pleasure, Teresa! The people seemed nice, prices were reasonable, and service was faster than I had expected but Thank you for making my experience a pleasure, Teresa! The people seemed nice, prices were reasonable, and service was faster than I had expected but Teresa really made my experience comfortable! More