Five Star Nissan of Warner Robins

My husband and I bought a brand new 2010 Nissan Titan Pro-4x from Five Star Nissan and had a pretty good overall experience with our sales representative, but as far as good service goes it ended there. Pro-4x from Five Star Nissan and had a pretty good overall experience with our sales representative, but as far as good service goes it ended there. I could write a 10 page letter on how bad that the service has been but I really don't have the time or the energy so I will just sum it up in a few sentences in regards to the Nissan Service Department..... - Over the span of a couple of oil changes and recalls the service team made many mistakes and damaged many different things in our brand new Nissan Titan, when it was brought to there attention before our vehicle ever left the lot they wanted to argue about it each time and made us feel like we were crazy and even when we brought back tools that were left in our truck they wanted to act like they did not leave the tools...ok we just want to give a free tool away, sure. Two days ago I call Tim and he tells me that we are blocked out and can not have our truck serviced at Nissan (REALLY, in this econonmy?!!) and he sent me off to Clay (the manager) and Clay proceeded to tell me that we cost them to much as customers and that "things went wrong" each time we brought our truck in..my response "well fix your team then!" By far the WORST service ever and I would NOT go to Five Star Nissan for anything, they are not worth any stars in my book! More

This is the second car bought from Jodi and he as always is very friendly and willing to help in any way possible. Jodi did everything he could to make sure I was satisfied. He made sure that this car woul is very friendly and willing to help in any way possible. Jodi did everything he could to make sure I was satisfied. He made sure that this car would be easy for me to drive and comfortable and a good family car. More

I took my 2005 Nissan X-Terra in for a factory recall on a minor part as well as a check engine light. The service depratment said it would take around 1.5-2 hrs. 4 hrs later, I called back to the shop. a minor part as well as a check engine light. The service depratment said it would take around 1.5-2 hrs. 4 hrs later, I called back to the shop. My car still wasn't ready. I finally picked it up almost 7 hours after dropping it off, when I was told that my secondary timing chain needed replacement and it would cost approximately $1,600.00. I chose not to have the repair done then due to the poor service I received that day. After researching, I found the problem was common in X-Terras and although Nissan had a service bulletin out on it, they would not cover any part of the repair. I took the vehicle back to Five Star for the repair, which was supposed to take one day, possibly not being ready for me until the end of the day or "at the latest" the next morning. When I asked for a loaner vehicle (something any decent shop willingly provides, in my experience), I was at first refused, with the service department attempting to press me into renting a vehicle from them at a cost of $35.00 per day. I had to negotiate with them at length to provide a loaner, which they eventually did. I received no phone call the entire day as to the status of my vehicle. When I called the next morning, they could not provide me an estimated completion time. I made repeated calles throughout the day inquiring as to the status, but got no estimated completion time until approximately 3:00pm, when they said the vehicle would be ready at 5:45pm and I needed to pick up my vehicle no later than 6:00pm the same day. That didn't work for my schedule, but they were firm that I needed to be there at 6:00pm. I finally spoke with Tim (another rep) who worked with me on the pickup time and attempted to make up for the poor service with some coupons. I was happy with this resolution and picked the car up that evening. As soon as I pulled away, I noticed a very loud squealing from the engine compartment. I attempted to bring the vehicle back that night, but their service staff had gone home and they couldn't do anything until the next morning. I brought it back this morning (30 March 2011) and spoke with the service manager, Clay, who agreed to take the vehicle into service immediately, provide me a loaner, and "make it right" through an unspecified incentive or other option. I took the loaner and made it to work, at which time they called me back saying the squealing came from a belt (unrelated to the repair they performed) and they had replaced it for free. This was their way of "making it right" although the belt had never made a noise before I brought it in. Additionally, the "problem" belt had to be removed and put back on as part of the repair I originally took it in for, so they either caused the problem or completely overlooked it while doing the 2-day long repair I brought it in for. Clay offered no additional incentive to make up for the poor service and lost time I spent dealing with this issue. I have never written a review of any company or service until now. This was the single worst service experience I have had in any type of customer service environment. Not only have they lost my business forever, I will recommend anyone to avoid their service department. I have seen a few other reviews stating Five Star is simply out for your money and I agree. STAY AWAY FROM THEM. More