Five Star Nissan of Warner Robins

Double Check Their Math! !! The amount provided in the estimate was over $600 MORE than the final bill. When questioned they said it was a computer error. New bill was still o !! The amount provided in the estimate was over $600 MORE than the final bill. When questioned they said it was a computer error. New bill was still over the estimate but they said all places charge a Customer Pay Shop Charge. Then the gentleman said he tried to help me out by giving me a military discount (I am a veteran). They said it was a 10% discount on Parts and Service but even that was incorrect. To summarize they treated me like an idiot and then got upset with me when I confronted them with the math!!!!! I have used them in the past but NEVER AGAIN! More

I had the worst experience of my life with this service department. First off i went for tire rods which i didn't need. Which they diagnose my car at all. Then they tell me i needed hub and bearings which department. First off i went for tire rods which i didn't need. Which they diagnose my car at all. Then they tell me i needed hub and bearings which they put on there so i thought for them to tell me i needed a rack and pinion.But if they diagnosed it like they said they would've known all of this. They put the hub and bearings on then tell me that on the left side one was bad so i have missing bearings on my car. Not only that my car sound like a truck and i asked the manager why and he stated wat i needed and i began to tell him i understood that but i needed that before i brought it in so why is my car sounding so loud. He aggressively argued with me and told me to leave knowing that i had missing parts on the car and the service advisor said that it was unsafe to drive but he Jon let me leave knowing this. I took my car to another shop to have it looked at and the things they told me that they fixed was never fixed only for me to get a text from Jon saying sumbody took my axle loose wen nobody has worked on my car but them. I've lost all faith in the whole dealership especially the service department the manager is rude and a racist and he's not a people person. All of this could've been avoided but they messed my car up worse than wat it was and now nobody wants to fix i have to pay all this money to get it done. I advise anyone not to go there for nothing especially for service cause you'll be paying way more than wat you thought. My car is messed up and i'm furious it's sad that they would try and get over on a black woman that's trying to keep her car running... I got screwed big time. Stay away from there and from that rude service manager Jon also.. More

This would be my second encounter with Five Star. I am very pleased with the customer service of the entire building. John the service department manager made sure that I was accommodated in every wa I am very pleased with the customer service of the entire building. John the service department manager made sure that I was accommodated in every way and I greatly appreciate it. I will be coming back for future services and I would highly recommend anyone I know to come buy a car and even do service with them as well. Hopefully in the future, I will be back to buy another vehicle from you guys. Once again thank you for everything and the amazing customer service. More

Update: I received a phone call from Five Star Nissan and was refunded the total amount of my purchase. They apologized for the inconvenience that I went through and said there was a staff clerical error on was refunded the total amount of my purchase. They apologized for the inconvenience that I went through and said there was a staff clerical error on their end that caused an overcharge. They will assess the issue firsthand in a staff meeting to implement changes, so this doesn't happen again. I received the check and believe that Five Star Nissan will do the best going forward, to make sure that all customers have an excellent experience when servicing their Nissan vehicle there. ************************* Beware! I called to check if this service department had a part I needed and they did. I made an appointment to install the part. But I was never provided a written estimate prior to work being done and I got ripped off. The mechanic got $400 for less than 1 hour work. They use the lie that their rates are higher due to their location. That is xx! I will be reporting them to the GA consumer Protection to investigate their fraudulent activities. More

In the 20 years I've been buying cars, this was one of my favorite, hassle-free experiences! They rolled out the red carpet. From when I inquired online, a real person answered all of my questions to when I favorite, hassle-free experiences! They rolled out the red carpet. From when I inquired online, a real person answered all of my questions to when I arrived, and our salesperson greeted my wife and me, and both vehicles were in the front with our names in the window. ( My wife was impressed because she thought I planned it ) We were in there for no longer than a couple of hours. This was my fault because I had a million questions that my salesperson Roberth Licona kindly answered. I want to give honorable mentions to the Managers who worked to meet our expectations and exceed them. Managers: Kyle J, Mike R, and Heather M, To Both our salespeople Steven Rump and Roberth Licona! Thank you, Five Star. Today was special!! More

Aiyana was extremely helpful and very considerate of me. She took time to explain every process that was taking place while waiting. She took time to explain every process that was taking place while waiting. More

The staff are very professional and courteous. They were caring and thorough. Very clean establishment. They were caring and thorough. Very clean establishment. More

My experience with this dealership started out great! The salesman was nice, it was his first sale and he had help from another associate. I had one specific request and that was that I would be able to The salesman was nice, it was his first sale and he had help from another associate. I had one specific request and that was that I would be able to tow a small trailer. I was assured that I would be able to have a hitch receiver installed. I loved the car! A week later, I went through the dealership to order a hitch receiver. It arrived the next day but unfortunately, it did not fit. They reordered it and again it did not fit. They finally came to the conclusion that a hitch receiver had not been made for my 2023 Nissan Rogue. I was simply told, "I'm sorry ma'am". Then, part of the door trim came off when I shut the door. Two of the clips had broken so I removed the trim piece and took it to the dealership. I had had the car about a month. Again, I was told "I'm sorry ma'am" accompanied by, this isn't included in the warranty. They tried to tell me it was due to an accident however, there was no accident and there was no damage to the car or the trim. I feel like they promised me everything to get me to sign on the dotted line however, when it really came down to it the typical response was "I'm sorry ma'am". I will never purchase another car from this dealership! More

I don't know if my other review went through but this is what I wanted to say exactly what happened in my visit to your facility first of all we went down there for a truck we were sold an SUV we were told what I wanted to say exactly what happened in my visit to your facility first of all we went down there for a truck we were sold an SUV we were told they didn't have any trucks then we sat there from 1:30 in the afternoon till 5:30 that evening and then we still had to come back the next day to do the paperwork and then Reginald did get our paperwork bullied me into buying a gap protection he just kept on and kept on and kept on and he talked my husband into it so then the windshield wipers we found the next day when it was pouring rain we're falling off so we had to go buy some and it took me a good week to get him reimbursed for them I mean if nothing else do with this information what you will More

My experience with Reggie was quick and easy! Great work. I recommend dealing with him highly Great work. I recommend dealing with him highly More