Five Star Nissan of Warner Robins

I went to five star on February 21,2025 for a car for my daughter. Mind you i spoke with a salesman by the name of Reginald Thompkins before i arrived. He told me he found my daughter a car which was a 2020 daughter. Mind you i spoke with a salesman by the name of Reginald Thompkins before i arrived. He told me he found my daughter a car which was a 2020 Nissan Versa. I then asked him did the car have any problems and he told me NO. I asked him again are you sure and he said No again. We got approved, we test drove the car which drove good and we did the paperwork. So when it was time to leave my daughter said the car wouldn't start. Mind you we put down 5k. I went and got him and told him the car wouldn't start and it said malfunction. He then said the car needed a battery and he would have them put one in. I told him i didn't want the car any more due to it wouldn't start. I got my money back but to top it all the car he tried to sell me was a mechanical special which means it has a lot of issues. Five Star Nissan knew this was a mechanical special and Reginal Thompkins and the whole department failed to tell me that. They was gonna take my money and sell me a lemon. I say this DO NOT go there!!! They are selling people mechanical special cars and scamming people of their hard earned money!!!! I advise anyone DO NOT let Reginald Thompkins sell u a car he is the biggest scammer in there. They all knew this car was raggedy!! Do not go to Reginald Thompkins matter of fact don't even go to five star nissan especially if you don't want to be scammed and sold a lemon!!!! I'll never go back there ever again!!! More

After purchasing several vehicles (Charger, Challenger, Jeep) from Five Star CDJ on Watson, I urged my dad to try Five Star Nissan on Russell due to a decent price on a used Toyota Camry. My intention was Jeep) from Five Star CDJ on Watson, I urged my dad to try Five Star Nissan on Russell due to a decent price on a used Toyota Camry. My intention was to pay for half of the vehicle upfront, which I advised the employees. However, each and every time they came back with an estimate for the contract, I declined. None of the estimates included the down payment. Instead of them subtracting the down payment from the finance price, they continued to lower the monthly payments hoping that I did not notice. Once I brought this to the attention of the staff, they became extremely rude and unprofessional. I would’ve gladly tipped them once the sale was complete BUT it definitely would not have been for a few thousand dollars. LOL. I do not recommend this dealership in no shape, form nor fashion. And, I truly hate that they have ruined the Five Star experience for me. More

Double Check Their Math! !! The amount provided in the estimate was over $600 MORE than the final bill. When questioned they said it was a computer error. New bill was still o !! The amount provided in the estimate was over $600 MORE than the final bill. When questioned they said it was a computer error. New bill was still over the estimate but they said all places charge a Customer Pay Shop Charge. Then the gentleman said he tried to help me out by giving me a military discount (I am a veteran). They said it was a 10% discount on Parts and Service but even that was incorrect. To summarize they treated me like an idiot and then got upset with me when I confronted them with the math!!!!! I have used them in the past but NEVER AGAIN! More

I had the worst experience of my life with this service department. First off i went for tire rods which i didn't need. Which they diagnose my car at all. Then they tell me i needed hub and bearings which department. First off i went for tire rods which i didn't need. Which they diagnose my car at all. Then they tell me i needed hub and bearings which they put on there so i thought for them to tell me i needed a rack and pinion.But if they diagnosed it like they said they would've known all of this. They put the hub and bearings on then tell me that on the left side one was bad so i have missing bearings on my car. Not only that my car sound like a truck and i asked the manager why and he stated wat i needed and i began to tell him i understood that but i needed that before i brought it in so why is my car sounding so loud. He aggressively argued with me and told me to leave knowing that i had missing parts on the car and the service advisor said that it was unsafe to drive but he Jon let me leave knowing this. I took my car to another shop to have it looked at and the things they told me that they fixed was never fixed only for me to get a text from Jon saying sumbody took my axle loose wen nobody has worked on my car but them. I've lost all faith in the whole dealership especially the service department the manager is rude and a racist and he's not a people person. All of this could've been avoided but they messed my car up worse than wat it was and now nobody wants to fix i have to pay all this money to get it done. I advise anyone not to go there for nothing especially for service cause you'll be paying way more than wat you thought. My car is messed up and i'm furious it's sad that they would try and get over on a black woman that's trying to keep her car running... I got screwed big time. Stay away from there and from that rude service manager Jon also.. More

This would be my second encounter with Five Star. I am very pleased with the customer service of the entire building. John the service department manager made sure that I was accommodated in every wa I am very pleased with the customer service of the entire building. John the service department manager made sure that I was accommodated in every way and I greatly appreciate it. I will be coming back for future services and I would highly recommend anyone I know to come buy a car and even do service with them as well. Hopefully in the future, I will be back to buy another vehicle from you guys. Once again thank you for everything and the amazing customer service. More

Update: I received a phone call from Five Star Nissan and was refunded the total amount of my purchase. They apologized for the inconvenience that I went through and said there was a staff clerical error on was refunded the total amount of my purchase. They apologized for the inconvenience that I went through and said there was a staff clerical error on their end that caused an overcharge. They will assess the issue firsthand in a staff meeting to implement changes, so this doesn't happen again. I received the check and believe that Five Star Nissan will do the best going forward, to make sure that all customers have an excellent experience when servicing their Nissan vehicle there. ************************* Beware! I called to check if this service department had a part I needed and they did. I made an appointment to install the part. But I was never provided a written estimate prior to work being done and I got ripped off. The mechanic got $400 for less than 1 hour work. They use the lie that their rates are higher due to their location. That is xx! I will be reporting them to the GA consumer Protection to investigate their fraudulent activities. More

In the 20 years I've been buying cars, this was one of my favorite, hassle-free experiences! They rolled out the red carpet. From when I inquired online, a real person answered all of my questions to when I favorite, hassle-free experiences! They rolled out the red carpet. From when I inquired online, a real person answered all of my questions to when I arrived, and our salesperson greeted my wife and me, and both vehicles were in the front with our names in the window. ( My wife was impressed because she thought I planned it ) We were in there for no longer than a couple of hours. This was my fault because I had a million questions that my salesperson Roberth Licona kindly answered. I want to give honorable mentions to the Managers who worked to meet our expectations and exceed them. Managers: Kyle J, Mike R, and Heather M, To Both our salespeople Steven Rump and Roberth Licona! Thank you, Five Star. Today was special!! More

Aiyana was extremely helpful and very considerate of me. She took time to explain every process that was taking place while waiting. She took time to explain every process that was taking place while waiting. More

The staff are very professional and courteous. They were caring and thorough. Very clean establishment. They were caring and thorough. Very clean establishment. More