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Five Star Nissan of Albany
Albany, GA
200 Reviews
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Showing 200 reviews
July 14, 2015
All they care about is making a buck.. I was sold an "as is" car. And yes I understand what as is means but I was also asured that the car I was buying was thouroghly inspected and was also I was sold an "as is" car. And yes I understand what as is means but I was also asured that the car I was buying was thouroghly inspected and was also charged a $699 "service fee". When I asked what the service fee was for I was told for maintenance on the vehicle such as: oil change, brakes, fluid, etc. Yet as soon as I got my car I changed the oil (because I wanted to put a synthetic blend as well as know the exact mileage it would needed to be changed again) and the oil they stated to have just changed and charged me $699 for was black... This was THE blackest oil I have ever seen while changing oil. Not to mention when I test drove the car is was already cranked and running for me (that should have been a hint). Once I got it home and cold started it the next morning, my timing chain is now rattling. Which if anyone knows... It jumps timing and I will need motor work. Also the "new brakes" they installed are crap and are already down to the wear bars. And when we called to get their "service records" on my car they had the last oil change listed for 9,000 miles ago, probably why my oil was black. Needless to say I bought a car and before my first payment was due I am putting it in the shop. I have contacted 5 star Nissan numerous times and probably spoke to everyone in every department at this establishment and no one has done a thing. This is the first time I've bought from a dealer and I will NEVER but from 5 star again. And I am also being sure to tell everyone I know to never shop with you all. More
by SB21
Employees Worked With
Young Rucker
June 17, 2015
Service dept Adequate service, average wait time, communicates with customer about car repairs & service. Could be better with coupons. I would recommend this shop Adequate service, average wait time, communicates with customer about car repairs & service. Could be better with coupons. I would recommend this shop to others. Thanks More
by 5star
Employees Worked With
Justin Valis, Chris Chatman, Tony Beyley
May 29, 2015
Great customer service with Erica Thomas Go to Five Star in Albany and talk to Erica Thomas. She is professional and she works for you. She is a great salesperson and she has excellent cust Go to Five Star in Albany and talk to Erica Thomas. She is professional and she works for you. She is a great salesperson and she has excellent customer service. More
by Dr. Marla Fowler
Employees Worked With
Erica Thomas
March 27, 2015
Quick, Easy, Awesome. The young man, Tony, that helped me out was very friendly and he took care of me quickly and efficiently. I don't know much about vehicles but he was The young man, Tony, that helped me out was very friendly and he took care of me quickly and efficiently. I don't know much about vehicles but he was able to explain my situation so I would know exactly what was happening. Overall great service. I couldn't be more pleased. More
by K3nzi3Lov3
Employees Worked With
Tony Beyley
February 14, 2015
Awesome!! Thanks so much John Temples and Five Star Nissan. Best experience ever I have ever had. All the staff were friendly and helpful. John exceeded my expe Thanks so much John Temples and Five Star Nissan. Best experience ever I have ever had. All the staff were friendly and helpful. John exceeded my expectations. Will definitely send my family and friends there to buy their next Nissan! More
by Stacy71
Employees Worked With
John Temples
January 22, 2015
Best customer service ever! John went above and beyond for us. We came to dealership late in the evening, he stayed over helping us. We got exactly what we wanted. He is the defi John went above and beyond for us. We came to dealership late in the evening, he stayed over helping us. We got exactly what we wanted. He is the definition of a true salesman. I have recommended Five Star Nissan and John to all of friends and family. Thank you so much for all your work and dedication. More
by latoria
Employees Worked With
Greg Woods and Rob, John Temples
December 01, 2014
Sales transaction improprieties I recently traded vehicles at this dealership. I negotiated a payoff amount on the contract I signed for my trade in. Instead of sending the lien hold I recently traded vehicles at this dealership. I negotiated a payoff amount on the contract I signed for my trade in. Instead of sending the lien holder the amount agreed upon on the contract they waited two weeks during which my banking institution drafted another payment for the vehicle with the lien. They then only sent the lien holder what was then owing on the vehicle which was $140.00 less than they agreed to pay on the contract. The vehicle that I purchased had some wheel cover related parts that had been stolen off of it so the dealership gave me a "we owe" for the missing parts but they never ordered the replacement parts. I ended up going online myself and purchasing the parts and I then had to go to the general manager to get reimbursed for what I spent out of pocket. I made numerous phone calls and visits to get this resolved and all I get is empty promises. I want my $140.00 back that they owe me on the trade. More
by Tellitall
Employees Worked With
Gary Huffman, Jason Morgan, Grant Orndorff
September 28, 2014
never shop here They lied to me about a vehicle and refuse to honor their written promise to rectify. In all my dealings over many decades they are the only dealer I They lied to me about a vehicle and refuse to honor their written promise to rectify. In all my dealings over many decades they are the only dealer I would characterize as completely dishonest. Do not trust them More
by n32te
Employees Worked With
Gary Huffman, John Temples
May 22, 2013
My son who lives in Pittsburgh scoured the internet for a used 2011 Jeep Grand Cherokee Overland with low mileage, and found several between Pittsburgh and Florida (where I live) that were good candidates. used 2011 Jeep Grand Cherokee Overland with low mileage, and found several between Pittsburgh and Florida (where I live) that were good candidates. Five Star Nissan had the one with with the lowest mileage, and since I live in Jacksonville, FL, I offered to go to Albany to check out the car. When I confirmed that the car was a beauty and that we could get a great deal on it, my son booked a ticket to Georgia for the next day to cement the deal and sign the papers, and was soon on his way back to Pittsburgh with his dream car. From my initial contact with the dealership through Toni, to test driving and working out a great deal with internet team members John and Jackie, and breezing through all the paperwork with John Temples, the process was as pleasant and user friendly as it could possibly be. When we discovered that the car was without a user's manual, Jackie left no stone unturned to ensure that there was one in the car before it left the dealership. Because the car was not a current year model and was not a Nissan, it was quite a challenge. She went so far as to tap her network to locate a manual at a Jeep dealership, picked it up from them and presented it to my son before he left the lot. I would absolutely recommend Five Star Nissan to anyone looking for a great deal and just as important, great folks to help you navigate the car-buying experience. They definitely go above and beyond. More
by caradel66
Employees Worked With
Jackie and John - internet sales, Jackie Limardo
May 14, 2011
Sales persons very polite, informative regarding car. I was not hassled, felt comfortable making my decisions. I had a respectable, pleasant visit and purchase. I have purchased from Woody before and I r was not hassled, felt comfortable making my decisions. I had a respectable, pleasant visit and purchase. I have purchased from Woody before and I received the same respect in the past. I would feel comfortable recommending my family and friends to see those gentlemen. More
by apeach59
Employees Worked With
Woody Givens, Al Lowe, Daniel Albritten, Woody Givens, Al Lowe, Daniel Allbritten
