Five Star Nissan of Albany

I have a 2023 Nissan Sentra on my way to work my alternator bearing fell off. I had to pay for my car to be towed to Albany. I lost my job due to my car being in the shop a whole week. They say they alternator bearing fell off. I had to pay for my car to be towed to Albany. I lost my job due to my car being in the shop a whole week. They say they didn't have any loaner. A week later my car fixed. I'm riding around boom my check engine light comes on. I call and speak to Dennis he tells me to bring my car in for a couple of days so he can look at it. I ask him do they have any loaner he said no. I said I don't have any other transportation I can't bring my car there for days and leave it because how am I suppose to get around. I promise you I will never deal with them again or refer anybody this my second car I been dealing with them this 2020. I just don't understand why I'm having so much trouble out of a 2023. More

Experience was great! Brittany Beach was wonderful! Very friendly and courteous. Worked with me and got my payment where it needed to be. Would definitely recommend Five Brittany Beach was wonderful! Very friendly and courteous. Worked with me and got my payment where it needed to be. Would definitely recommend Five Star Nissan. Excellent experience from the sales person and the credit manager. Brittany is an asset to Five Star! This was my first experience with Five Star but definitely not my last More

I want to express my appreciation to Mr. Chad Young, Service Department Manager and Mr. John Owens, Master Technician Five Star Nissan of Albany. Mr. Young and Mr. Owens exhibited a caring, Chad Young, Service Department Manager and Mr. John Owens, Master Technician Five Star Nissan of Albany. Mr. Young and Mr. Owens exhibited a caring, compassion and professional attitude. They listened to the concern regarding my 2023 Armada. Both gentlemen had good customer relations skills. I give the Service Department a 10 (excellent) rating. I would recommend anyone that owns a Nissan to visit the Service Department. Again, thank you Mr. Young and Mr. Owens for everything you did to assist me with my issues. Bertha C. McDonald Albany, Ga More

Bert Alfred was our sales professional and he did an excellent job at putting us at ease and answering our questions. The finance manager also did a great job. We would highly recommend Five Star Nissan excellent job at putting us at ease and answering our questions. The finance manager also did a great job. We would highly recommend Five Star Nissan. More

Where do I start. ..? I bought a 2015 Chevy Cruse about 8 months ago from 5 Star. Initially the car had issues and the dealer did make good and had them fixed, but this ..? I bought a 2015 Chevy Cruse about 8 months ago from 5 Star. Initially the car had issues and the dealer did make good and had them fixed, but this should have been a warning. Well these months later, the car has been in the shop more than I've been able to drive it. It has been in my driveway for 3 weeks now, still overheating and other issues. I have spent almost $2000 on this car just since I purchased and it is still a lemon. The car clearly was not looked into well by the dealer, I've always bought used and never had such a horrible experience. More

I wanted to give a huge shout out to Teresa Varnadoe and her team in the service department. The service I recieved was outstanding to put it mildly. I can not tell you how long it has been since I was moti her team in the service department. The service I recieved was outstanding to put it mildly. I can not tell you how long it has been since I was motivated enough to write a review like this. If there was a sixth star to award, I would reccomend it for sure. Teresa, Kyle(and who ever the tech was working on my car), you guys are the best and I'm so thankful Albany has access to such good people. I will see you for my next service without a doubt! Tim Davis More

I came to purchase a used vehicle . I was told one price by the salesman, I asked the finance man how much the total will be with Finance , & was told the same thing the sales man told I was told one price by the salesman, I asked the finance man how much the total will be with Finance , & was told the same thing the sales man told me until it was time to sign the paperwork and I see a TOTALLY different number. They was upset because I said I no longer wanted to sign. The general manger was so nasty he had no respect. Attitude was so rude and disrespectful. Seems they tell you a price and who signing you have another $20,000 added and they max because you say no. Make sure you have the total numbers of the car before signing anything. To the general manager I will never recommend this store nor your attitude. More

I came to purchase a new 2021 Nissan Sentra. I was told one price by the salesman but once he ran my credit he told me another price. This dealership adds prices to the total purchase without informing the one price by the salesman but once he ran my credit he told me another price. This dealership adds prices to the total purchase without informing the customer of the addition. For example GAP insurance was added to the price without informing me so once I started to ask questions about the price differences they started to tell the truth. Make sure you have the total numbers of the car before giving your information for a credit check. More

The salesman was patient with me, he allowed me to work things through, to figure out what direction that I needed to go. Once I decided , everything fell into place. things through, to figure out what direction that I needed to go. Once I decided , everything fell into place. More

The staffer are very respectful, courteous, friendly, and knowledgeable. Always just on you to make sure you are comfortable or to see if you need anything. knowledgeable. Always just on you to make sure you are comfortable or to see if you need anything. More